Unfortunately, due to the Coronavirus my son and I are unable to go on the trip to Japan we've planned for a long time. One of the first tours I booked was a night walk through Kyoto's Geisha district - the Kyoto Daily Tours offers one that's very well reviewed. The booking, deposit, and confirmation all went very smoothly, and Javier followed up with me several times. Then, disaster struck and our entire trip had to be cancelled. This is why I give high marks, because of the grace, understanding, and swift refund...
I feel terrible for all of us and know we can come through this. I'll visit Japan at some point and when I do, Javier will be the first person I contact!