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About SkyExpress
See Hokkaido's best sights, your way. Let us take you anywhere you want to go across Hokkaido in our private and comfortable vehicles. Explore at your leisure with our tailored tours. Ride in style with our current model vehicles including Mazda CX-8, Alphard and Toyota Hi-Ace. As the most experienced provider of transportation in Hokkaido dedicated to serving international visitors, you can be rest assured you’re in good hands with us.
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Name4me wrote a review Mar 2020
Miami, Florida8 contributions8 helpful votes
Upon arrival we were met just outside of baggage claim by the representative from SkyExpress and quickly escorted to our private van. The driver got us quickly and safely to Niseko on mostly snow packed roads. The return trip was equally smooth. The driver was at our hotel a few minutes before the arraigned pick up time and again got us quickly and smoothly to the airport. If you are looking for professional, courteous and prompt private transportation to/from New Chitose Airport to Niseko, I would highly recommend SkyExpress.
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Date of experience: February 2020
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Response from SkyExpress, Manager at SkyExpress
Responded Mar 6, 2020
Dear Name4me, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to welcoming you back to Hokkaido on your next visit! Kind Regards Noni
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Fraser M wrote a review Mar 2020
Thailand3 contributions
We had a private transfer from Niseko to CTS airport. The driver came on time. However the car seats for our kids (4 and 1) were not installed/installed incorrectly. The pick up time was 5.20am. The idea was to take the kids from the hotel bed directly into the car seats. When putting my 1 year old in the car seat, I noticed it was totally loose, only put on the seat but not properly installed. Everyone who has toddlers know that every car seat works slightly different when it comes to installation / adjusting the straps. I am quite experienced with car seats, having bought already 4 different ones from different brands / for different ages. But it was impossible for me to get that car seat properly installed, the driver neither. After 20min I gave up and told the driver to go as we had to catch a flight. At the end I was holding my daughter 2hrs on my lap. I paid 41,000YEN for that transfer, I expect more if I pay that much money! PS: I prefer to give Feedbacks directly to the service provider. But since there was no reply from them to my feedback and they sent me a link to rate them on TripAdvisor, I do it here again for the public.
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Date of experience: February 2020
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Response from SkyExpress, Manager at SkyExpress
Responded Mar 6, 2020
Dear FraserMonkey, Thank you for your review. I’m sorry to hear you had such a frustrating experience with the complimentary child seats provided, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with SkyExpress. I understand that installing a child seat correctly is the utmost importance and we have noted that revision training on child seat installation is required for our staff which we will be implementing. I am unable to identify your booking from the information here and I have reviewed the direct feedback we have received recently and can not locate your reply. I would like to investigate to see what happened in your case, could you please get in touch with us at feedback@skyexpress.jp and we can endeavor to make your next private transfer service as smooth as possible. Kind Regards Noni
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Jude K wrote a review Feb 2020
Melbourne, Australia15 contributions4 helpful votes
We were picked up by private Sky Bus from our Sapporo Hotel, which was so easy and really the best way to travel to Niseko, being dropped off at the front door in Hirafu. Our driver was fantastic and fitted everything in with ease, even our Costco Shopping. Were were staying in Niseko for 6 weeks so we had been to Costco, to stock up. Unfortunately the Sky Bus company wasn’t prepared to collect us from Costco on the out skirts of Sapporo, so needed to travel back into Sapporo city to meet the Sky Bus at the hotel. We we’re happy to pay extra for this service but The Sky Bus company weren’t happy to accommodate, our request. Apart from that our travel was fast, efficient and a good alternative to the Niseko White Liner.
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Date of experience: January 2020
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Response from SkyExpress, Manager at SkyExpress
Responded Feb 19, 2020
Dear 47judek, Thank you for your review and choosing SkyExpress. We are glad that you enjoyed your transfer from Sapporo to Niseko with us. With prior arrangement we are happy to pick up from any location within Sapporo. If you don't mind, I would like to investigate to see what happened in your case. Could you please get in touch with us at feedback@skyexpress.jp and we can endeavor to make your next private transfer service as smooth as possible. We hope to see you again in Hokkaido soon! Kind Regards, Noni
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Rama N wrote a review Feb 2020
Jakarta, Indonesia19 contributions14 helpful votes
I have used the service many2x times for the last 3 years, the service was very good, comfort driving and safety. I’ll use it again for many more times to come
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Response from SkyExpress, Guest Relations Manager at SkyExpress
Responded Feb 17, 2020
Dear 163raman, Thank you for your continued support of SkyExpress. We look forward to welcoming you back to Hokkaido soon! Regards, Noni
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KL2657 wrote a review Jan 2020
Hong Kong, China11 contributions6 helpful votes
Dependable. Safe driving. Attentive. Clean cabin. Comfortable. We arrived at Niseko feeling calm and unstressed thanks to the careful and comfortable dreaming of the driver. Will use again.
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Date of experience: December 2019
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Response from SkyExpress, Guest Relations Manager at SkyExpress
Responded Feb 17, 2020
Dear KL2657, Thank you for your kind feedback! We are so glad we could get your vacation off to a enjoyable start. We look forward to seeing you on your next visit to Hokkaido. Kind Regards Noni
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