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Best Guides -Tours in St. Petersburg

St. Petersburg, Russia
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About Best Guides -Tours in St. Petersburg
Best Guides Company was established in 2011 by a group of professional licensed tour guides graduates of St. Petersburg University. Today, Best Guides is one of the most successful and fast-growing tour companies in St.Petersburg. We provide a wide range of private and group tours, visa free shore excursions, mini group shore excursions in St. Petersburg, Moscow and Novgorod. We also provide shore excursions in other Baltic ports: Stockholm, Copenhagen, Warnemünde/Rostock (Berlin), Tallinn & Helsinki. A special feature of our company is the highest level of guiding service. We employ the best local guides. All of them are university educated, creative, intellectual, passionate about St. Petersburg and willing to accommodate guests’ needs and wishes. They are real stars in their profession! 5-star level of service for everyone is our credo, and we do whatever is possible to turn it into reality.
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999Lamb wrote a review Jan 2
Greenwood Village, Colorado21 contributions5 helpful votes
We really wanted to get a good feeling for St. Petersburg and did we ever get it with Best Guides! Andrey and Masha worked with us to put together a very specific tour for me and my family with maximum flexibility and quoted us a very fair price all-in. But things got better when we met our guide, Inna. She spoke amazing English and is a really warm, caring woman who was very proud of her city. Over the course of 3 days, she took us to the see the sights (e.g. the Hermitage and Peter and Paul Fortress), but also showed us things a little off the beaten track. We learned about her family and a little about how the citizens of St. Petersburg live. And aside from how well they took care of us, Andrey was incredibly honest, which shouldn't surprise me, but still did. The last day, we felt like just hanging around the hotel for an extra hour, so we started the day late. Andrey wrote to me, telling me he had adjusted the price down to reflect the hour we did not use. So to summarize: 1) excellent communication and flexibility, 2) great guide, 3) very reasonable price, and 4) honest. And by the way, did I mention that St. Petersburg is a magnificent city?
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Date of experience: December 2021
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LisaK1991 wrote a review Sep 2020
London, United Kingdom5 contributions
Fantastic 3hr highlights tour with Svetlana, who spoke absolutely perfect English and was very knowledgable. Would recommend!
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Date of experience: September 2020
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Response from MashaV_BestGuides, Owner at Best Guides -Tours in St. Petersburg
Responded Oct 6, 2020
Thank you so much, dear Lisa! Come to us again!
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Andy G wrote a review Jul 2020
Belgrade, Serbia8 contributions16 helpful votes
Alas, the pandemic changed all my plans. Thanks to Best Guides for helping me reschedule the tour for next summer.
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Date of experience: June 2020
3 Helpful votes
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Response from MashaV_BestGuides, Owner at Best Guides -Tours in St. Petersburg
Responded Aug 11, 2020
Dear Andy G! Thank you so much for this review! It’s not an easy time for tour business so your review is a double pleasure for all of us! Thank you! Masha Vankova, Best Guides Team
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ClaireJ wrote a review Mar 2020
United Kingdom6 contributions9 helpful votes
I cannot recommend Best Guides highly enough. Our tour guide Irene brought St Petersburg and it’s history alive for us. We loved every minute of it. Our driver Volodya was great too - ensuring we were comfortable throughout our 2 day tour. Don’t miss out!
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4 Helpful votes
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Response from MashaV_BestGuides, Owner at Best Guides -Tours in St. Petersburg
Responded Mar 3, 2020
Thank you for such a wonderful review! Our guides always communicate with tourists with great pleasure, because we love our clients.
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765handes wrote a review Feb 2020
İstanbul, Turkey14 contributions33 helpful votes
Recently we visited St. Petersburg for the second time. It was a short visit so we could only book two tours: Usupov Palace and the ballet tour. We enjoyed both but we were very impressed by the performances of the young children studying ballet at the Yakobson ballet school. No problem with the tours, but the correspondence could be quicker: I could have explained waiting a few days to get a reply to my messages during the high season, but I wonder why it happened in February as well. However, overall my impression is that they are a hard working and good willing team. Thank you!
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Date of experience: February 2020
3 Helpful votes
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Response from MashaV_BestGuides, Owner at Best Guides -Tours in St. Petersburg
Responded Mar 2, 2020
Dear 765handes, Thank you for the review. I’m always very happy when our costumes return to us and book with us again and again. I also consider that our ballet tour is one of our most interesting and unusual tours. Now about delays in correspondence. As a rule we answer in 24 h. Yes, I know there were delays with mails from your manager Natalia and it’s of course not good. May I explain the situation… Your ballet tour included 2 inside visits: Yakobson ballet school and Marinskiy backstage tour. If it’s comparatively easy to communicate with Yakobson school, we had a lot of problems with Marinskiy theater. We haven’t possibility to call them and have to communicate via mails. It’s a State Theater and they normally answer in 2-3 days. No chance to rush them. We did our best to provide 2 visits on the same day and believe me it wasn’t easy….We were just lucky they confirmed these tours and gave us appropriate time. So ballet tour is very interesting but it’s very difficult to organize it. It’s probably the reason why we almost the only one company which provides this tour. Hope for your understanding. Of course it’s doesn’t excuse Natalia as she suppose to mail you that we are working at your request…. Sorry for that! I very much hope you will return back to St. Petersburg and stay with us! All the best! Masha Vankova
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