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MaxiBaltTours

St. Petersburg, Russia
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About MaxiBaltTours
Visa-free St. Petersburg! No ordinary trips but tailor-made tours! You decide what your itinerary will look like and how much you want to do. Our personal approach and over 20 years of experience: we know how to look at St. Petersburg from your point of view. Individual visa-free travel, away from the crowds. Easy to book online with safe, secure payment.
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HappyLolo2014 wrote a review Apr 2021
Coquitlam, Canada2 contributions
We booked a 2 day tour that unfortunately had to be cancelled because the cruise was cancelled. Working with Alexei Volkov before and after the cancellation was a pleasure. He always got right back to me with any questions we had and his English is excellent. We will definitely book with MaxBaltTours in the future. Thanks Alexei.
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Date of experience: April 2021
1 Helpful vote
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Response from Awolfff, Owner at MaxiBaltTours
Responded Apr 8, 2021
Dear Harold, Thank you so much for your nice review. It's unfortunate that your cruise got cancelled and therefore you can't make it this year. However - we will keep all our agreements unchanged for any of your future tours with us. So I will be looking forward to your new booking hopefully soon after things with virus get clearer. In a meanwhile - please stay safe and healthy, Yours truly, Alexei
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cathyf f wrote a review May 2020
10 contributions1 helpful vote
This is an odd review as I did not go on MaxiBalt's tour, for almost a year we had planned our cruise to Russia. After exhaustive research we found all the places we wanted to visit on our 2 day shore excursion to St. Petersburg but could not find a tour company that would visit all the stops we wanted to hit. As Russia requires you to go with a tour guide at all times, this was especially frustrating. I reached out to a dozen tour companies before I found MaxiBalt. They were a delight to deal with even changing their usual itinerary for us! They even went as far as to book the restaurants and evening reservations for us for the specific places I wanted to go. You could imagine my sadness when the cruise was canceled due to COVID-19. I begrudgingly reached out to MaxiBalt with the sad news. We had already paid our entire tour for 8 people! Within minutes I had a refund on my Paypal account. I know this is not the time to make travel plans but your money is safe with MaxiBalt. There is no better time to look forward to future plans then being stuck at home, I encourage everyone to book with this amazing company even though I couldn't but hopefully I will get to change my review when I do go on the tour.
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Date of experience: May 2020
1 Helpful vote
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Responded May 28, 2020
Dear Cathy, Thank you so much for your review. Yes, it's the most unusual one but truly, times we live in nowadays are unusual. We had everything well planned and reserved for your St Petersburg private shore excursion - so unfortunate that due to virus circumstances you had to cancel your trip. In fact - all tours with us this summer got canceled. And of course we made all refunds where needed. Reputation is probably the most valuable asset in our industry - and we need to sustain it. This crisis is a real challenge for travel business all over the world. But we are optimists! I really hope that things will eventually get better. Please consider us when you start planning your next cruise over here - we will be happy to provide you with best of St Petersburg shore tour! Wishing you all health and well being, Alexei and the team
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robertbK6956ZG wrote a review Nov 2019
Tyler, Texas, USA4 contributions1 helpful vote
Was hesitant to use an outside company but to late to book through our cruise line. One of the best decision we have made! Alexei picked us up at our cruise ship on time, took us to the railway station and made sure we got on the correct car. We traveled in business class for a $200 upgrade. Given the length of the trip it was worthwhile. Elena met us at the train car in Moscow and proceeded to guide us to all the sights we wanted to see in Moscow. She was a real pleasure, spoke very good English and was fun to be around. When it was time to return to St. Petersburg, she took us to the train and made sure we got to the correct car for the return trip. Alexei met us at the car in St. Petersburg and returned us to to our ship. This company provided first class service and far exceeded our expectations - all for less than half of what our cruise line charged (for a group tour)!
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Date of experience: September 2019
2 Helpful votes
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Responded Nov 4, 2019
Dear Robert and Gloria, Thank you very much for your review. I am happy to hear that you enjoyed your one day visa-free shore tour of Moscow from St Petersburg. We do understand that people may not feel very confident when booking this logistically complicated tour away from their cruise so we do care about their feedback after it's done. And we are ready to offer obvious advantages to help clients make the right decision. First: our tour is always private to compare to big bus tour when booked with the ship. Our private guides in Moscow are very hospitable and courteous. Second - we always do it with bullet train (great time-saver!!) instead of flying on planes. And of course we make sure our tours are always available and more attractive in price. Thank you for entrusting your holiday with us! Please spread the word) And of course you are always welcome back! Your Russian friend, Alexei
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Sandy wrote a review Oct 2019
Dix Hills, New York5 contributions1 helpful vote
+1
Thanks to Alexei with MaxiBaltTours our Baltic Cruise vacation was Fabulous!!! We had the Best Tour Guides, The Best Drivers and Excellent clean vehicles at every port. While researching shore excursions for St Petersburg prior to our sailing date on October 11th 2019 I contacted MaxiBaltTours via email within 20 minutes Alexei called me. I was very impressed with his immediate response. I had advised Alexei we would like to have a private 2 day tour for the 4 of us in St Petersburg Including a folklore show and one important thing was to see the amber room at St Catherine’s Palace. Alexei assured me he could provide this for us. He had then asked me about the other ports we are traveling to and I asked if he could book tours there as well. He replied absolutely and he would provide the city highlights with a small group. After speaking with Alexei for a while I was confident in using MaxiBaltTours for all our tours in the ports we were traveling to. Within 24 hours I received an email from Alexei for tours in Estonia St Petersburg Helsinki and Stockholm. Again I was extremely impressed with his immediate response and he had everything planned with dates and times. The Price he provided us for all ports with visa free In St Petersburg with the folklore show and the amber room was incredible. Alexei at MaxiBaltTours provided the Best Services and Prices.. His tour options and pricing exceeded all other tours that were available. For anyone going on a Baltic Cruise or traveling to the Baltic Sea Cities I would highly recommend using MaxiBaltTours.
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Responded Nov 2, 2019
Dear Sandy! Thank you so much for such a comprehensive and thorough review full of positive feedback and remarks. I am happy that our St Petersburg private tour + folk show and a complete Baltic ports shore excursion package worked out so well for your family. Thank you for being so positive from the very beginning of our trip planning - it helped us a lot. Please know that your right attitude and openness is one of the main reasons that it all was such a success. It's definitely flattering to receive such a good rating from a person who's also from tourism business and knows all ins and outs outs of it. Please spread the word) and you have to come back to spend more time in St Petersburg and maybe visit Moscow as well. Just let me know! Your Russian friend - Alexei
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Grace Stead wrote a review Oct 2019
Cape Town Central, South Africa24 contributions1 helpful vote
When exploring options for visiting St Petersburg I came across MaxiBalt Tours and was really impressed with their offering. Their service prior to arrival was prompt and very helpfull, while the actual tour was GREAT. We had an amazing tour guide who provided us with such insight, and there was a real benefit in being with a small group rather than the cruise tour. I strongly recommend MaxiBalt Tours and hope that others also have a great visit to St Petersburg.
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Date of experience: October 2019
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Responded Nov 1, 2019
Dear Grace, Thank you for your kind words! I am glad that you enjoyed your stay in St Petersburg with us. My suggestion is to come back and visit St Petersburg during world's famous "White nights" season which is end of May to mid of July. There's still so much to see and experience! Please spread the word and hope to see you sometime soon, Alexei + the Team
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