Flotilla Radisson Royal
About
Flotilla Radisson Royal, Moscow consists of 10 ice-breaking yachts with a full restaurant service aboard. Every day and all year round the yachts present excursion and entertainment cruises along the Moscow River. On our 2,5 hours cruise passengers will enjoy the most remarkable sights of Moscow. During the cruise guests can enjoy exquisite cuisine of the famous Moscow concept chief and wonderful drinks. The cruises of flotilla "Radisson" with live musical accompaniment are dedicated to everyone, for whom music is a plentiful source life - every Thursday, Friday, Saturday. Flotilla Radisson Royal – enjoy touristic pleasures of Moscow 365 days a year.
Moscow, Russia

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Flotilla Radisson Royal
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(23 reviews)
(36 reviews)
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
1,115 reviews
Excellent
709
Very good
229
Average
78
Poor
39
Terrible
60

Mishka5555
Baden, Switzerland61 contributions
Jun 2021 • Couples
Was very positively surprised with well designed interior of Erwin cruise ship, with the beatiful views of Moscow at sunset. But the best and the most surprinig part of all was the food, which was really 5-stars rating. Usually one can get only one excellent attraction, either good view or a good dinner, here there was a perfect combination!
Strongly recommend, especially during summer time.
Written June 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, dear Michael P! Thank you for sharing your emotions about your cruise on the yacht "Radisson Royal". Flotilla “Radisson Royal” has 10 perfectly equipped yachts designed for year-round entertaining excursion cruises on the Moscow River with restaurant service aboard. Our company organizes cruises 365 days a year. Come to our thematic cruises and food festivals, you will discover still a lot. Let us offer you a First class, respectable interiors, the attention of the stewards, privacy and comfort. And Royal-class – for anyone who knows how to relax. Best regards, the administration of Flotilla “Radisson Royal”
Written July 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Aleksandar Pančevski
Belgrade, Serbia89 contributions
Jan 2020 • Couples
New and luxurious fast ship departure in the evening from Radisson Ukraina hotel throgh the Moscow river to Gorky park and back. Trip is about two and a half hour long. Service is very good, ship is confortable and food and drink is also good, especially oblepiha pot from siberian berries healthy and tasty too. Amazing view on alight buildings from Kremlin, St. Isaacs cathedrale, bridges, Moscow city to Lomonosov university and monument of Peter the Great on sailship and Saint Vladimir who baptized russians.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, dear Aleksandar P! Thank you for sharing your emotions about your cruise on the yacht "Radisson Royal". Flotilla “Radisson Royal” has 10 perfectly equipped yachts designed for year-round entertaining excursion cruises on the Moscow River with restaurant service aboard. Our company organizes cruises 365 days a year. Come to our thematic cruises and food festivals, you will discover still a lot. Let us offer you a First class, respectable interiors, the attention of the stewards, privacy and comfort. And Royal-class – for anyone who knows how to relax, every Thursday, Friday and Saturday – live music. Best regards, the administration of Flotilla “Radisson Royal”
Written February 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lorraine187069
Manchester, UK90 contributions
Jan 2020
The cruise itself was fabulous. Great live music and outstanding food and great service. Seeing Moscow by river all lit up was lovely too.
However, on our way to the boat the decking was icy and very slippy and there were no mats or any grit down. I fell very heavily, banging the side of my face and head and badly hurting my hand. The security men on the decking eventually came over to help my husband get me up. No first aid or further assistance was offered.
The waitress on the boat brought me ice at my husbands request and asked did I need emergency help. I was shocked and in pain and declined. When I get home to the UK I will have it frayed. The deck does need mats or similar so this doesn’t happen to anyone else.
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Lorraine187069, thank you for the feedback about your cruise on the yacht "Radisson Royal". We pay special attention to the comments and remarks of our Guests. And we are also sorry to hear your story and profuzely apologize for this incident. We hope everything is fine now! We will convey this situation to the administration to avoid such accidents. Flotilla “Radisson Royal” has 10 perfectly equipped yachts designed for year-round entertaining excursion cruises on the Moscow River with restaurant service aboard. Our company organizes cruises 365 days a year. Flotilla "Radisson Royal, Moscow" combines picturesque views of Moscow sights with excellent catering service. We will be glad to see you again on the Board of our yachts! Best regards, the administration of Flotilla “Radisson Royal”.
Written February 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ghadeer2014
Kuwait City, Kuwait10,099 contributions
Jan 2022
This is my 2nd journey along the Moscow River, beginning at the Gorky Park. This 2.5-Hour luxury river cruise with Flotilla Radisson Royal was truly magical, specially in winter (January) with freezing temperature and heavy snow. The river was half frozen. I had a freshly made Vegetables curry with rice, this main was aromatic and delicious. The river cruise with dining is truly an indulgent way, to leisurely see the best of Moscow.

SEE photos
Written February 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Ghadeer2014, Thank you for your loyalty and for your kind feedback! Your opinion is so important for us since it makes us aware of how we can improve the experience of our guests. We are truly very happy to read that we have met your expectations and that your cruise was to your satisfaction. Flotilla “Radisson Royal” has 10 perfectly equipped yachts designed for year-round entertaining excursion cruises on the Moscow-River with restaurant service aboard. Our company organizes cruises 365 days a year. Looking forward to welcome you back again! Best regards, Administration of Flotilla “Radisson Royal”.
Written February 21, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Schonefeld
Jakarta63,920 contributions
Jan 2011
Hello,

The existence of winter navigation on the Moskva River is still a novelty even for Moscow dwellers. Yet since last year Radisson Cruises offer this truly amazing experience to Moscow visitors.

http://radisson-cruise.ru/index_en.php?page=32

1/ Immaculate white ship flotilla with most unusual for Russian ear names like Capella, Ferdinand, Scarlet and Celebrity breaks the river ice coat and glides with crunchy sound from Hotel Ukraina to the Kemlin and back again. The journey duration appx. 2 hours during winter time. 2 cruises daily. On winter holidays 5 cruises daily.
2/ Beautiful decor inside and outside. Perfectly clean public areas, table cloths, cutlery. Helpful and attentive personnel.
3/ NON-smoking salon only. Very good~~~~~~~~
4/ Prices: adult - 700 RUB, child (up to 12 y/o) - 500 RUB
5/ Restaurant prices on board are a bit steep, but acceptable for such touristy place. Cocktails are watery, but beer and vodka - OK. Food selection is simple but well balanced and cope well with two hour cruise. Nice borscht.
6/ The huge panoramic windows protect passengers from bad weather and city noise (ice breaking noise is heard though - LOL). Magnificent halls, which can host up to 140 persons, are decorated in modern style.
7/ Highly recommend during night time to enjoy all the grandeur of Moscow night illumination (around New Year especially).
8/ free wifi on board
9/ all major credit card accepted. Tips are not included into the final bill.
10/ Absolutely pleasant and positive experience, highly recommended for all ages. Finally Moscow can boast of river cruise line that operates and caters on the high world level.
Written January 7, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

O around the world
United States65 contributions
May 2019 • Family
We took the "Mercedes Benz" branded cruise with the Radisson Moscow river dinner cruises. (Big boats, not the little boats). We were not quite sure in terms of what to expect, but the trip was wonderful and we are very very glad we went.

The boat itself was very clean, comfortable, and well-appointed. One minor quibble is that they should be more fastidious with cleaning the glass on the ship's "greenhouse" prior to starting the cruises. This would help make the views even better. The food was quite good (the German food dishes, some of which were not available even though they were on the menu, were ok, the Russian ones not surprisingly seemed a little better done) The service was good as well. Our server on the boat was a delightful young woman who did speak a little bit of English, but this cruise appears to be very much what the locals do for a good time. A few anniversaries and third dates were in progress all around us, by all appearances.

We had a little bit of trouble identifying the right boat on the docks as they are tied up in parallel and in series, and since we speak very little Russian, and on the docks the dock staff didn't appear to speak any English, we had to make our best guesses. We did ok showing our tickets to the employees, pointing, and proceeding. Give yourself plenty of time to figure this out. Also, the best tables seem to be taken by order of who shows up first, though I could be wrong.

We went during the May Day/Victory day week, so the city was very festive and dressed up. The views were simply amazing. One very memorable and unexpected treat was that Gorky Park lit up the park's trees with brilliant, multi-colored lights that shifted colors over time. What a beautiful sight! For this reason, we would recommend leaving while it is still daylight so you can see the city sights, but time the cruise so that your return voyage is at dusk and after dark to see Moscow lighted up and beautiful.

Thanks to Radisson for such an enjoyable experience. Given the good food and unrivaled views, we would definitely do this again!
Written May 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Oaroundtheworld! We highly appreciate your feedback after the cruise and moreover we glad to hear you enjoyed everything! Flotilla “Radisson Royal” has 10 perfectly equipped yachts designed for year-round entertaining excursion cruises on the Moscow River with restaurant service aboard. Our company organizes cruises 365 days a year. Come to our thematic cruises and food festivals, you will discover still a lot. Let us offer you a First class, respectable interiors, the attention of the stewards, privacy and comfort. And Royal-class – for anyone who knows how to relax, every Thursday, Friday and Saturday – live music. Best regards, the administration of Flotilla “Radisson Royal”.
Written July 25, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mashayyc
12 contributions
Aug 2015 • Family
I would like to comment on the service of the Radisson Royal Cruise service.

The first time I came to Moscow in 2011, I went on the cruise, and had a great time. Such a great time that when I returned there again this summer, I decided to go again, and take my little cousins with me. We bought a ticket, but because it was our last day, and we had time, we went to see the Christ The Saviour Cathedral. We took a taxi, there and back to make sure we would make it on time. When we came back, we were exactly 45 seconds late, and the ship departed in front of our eyes. We still had a chance to get on it if they stopped it, as it was less than a meter away from us. I asked if they could let us hop on, but the people on deck, declined this offer. I came to the office and asked the girls at the front what can be done. They were very rude, they said that nothing can be done, and that the tickets cannot be refunded. I told them that we were leaving on the same day, and after buying 4 tickets, I didn't want that money to go to waste, so I asked to talk to the manger. I'm guessing people don't usually do this in Russia, because after I asked for the manager, the girls at the front started whispering between themselves, which I found to be extremely rude. The manager also didn't want to understand the situation and told me that we would have to pay more and upgrade. I asked if we can get a discount on the upgrade because we already paid that much and we didn't want to have to pay more (especially when it didn't matter for us if it was "Royal" or not). She said nothing can be done, so I ended up paying an additional fee for the 4 people.

I would have let it go then, but, once we were on ship, it started to depart 4 min later! 4 min!! That means that if were were 45 seconds late to this ship, we would have made it. After the cruise was over, I came back to the service desk and told the girls what happened and if they can somehow explain this. There was no explanation for this, and they didn't want to do anything to make me leave less dissatisfied.

This experience was horrible compared to the first experience I had, and I don't know if I'll be choosing Raddison Cruise again the next time I'll be in Moscow.
Written November 16, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

dune45
Heckfield, UK10 contributions
Feb 2012 • Couples
We booked online at the last minute, there were 4 of us but there were supposedly only 2 tickets left, so we went without our friends. When the boat sailed there were at least 4 empty tables so we all could have gone.

Once sat at our tables we waited 40 minutes before we could even order a drink. It was as though our table was totally invisible, in the end the manager took our order. It was over an hour before we got our first course which looked good but was very mediocre. One of our main meals was cold and the other so dried up we sent it back. By way of apology we were give an ice cream. The service we got was so slow we ran out of time to order a dessert for my husband and coffees.

To make the trip even more disappointing the boat turned back barely half way along the scheduled route which meant we did not get to see any of the sights we wanted to see such as the Kremlin, which was our main reason for going. When we asked why it had turned round we were told it depended on the ice and that this was clear on the website. On checking the website it did have a tiny news item stating the turning point is at the Captain's discretion. The same news item states the cruises are not less than 3 hours long when it was actually 2.5 hrs.

Maybe we should have read the small print more carefully but it was an Icebreaker cruise which makes a big deal of running whatever the conditions and of seeing all the sights.

There was a free audio commentary available on a small MP3 player but unfortunately the noise of the ships music was too loud to hear it so we gave up trying

When we complained the manager was surly and unsympathetic and begrudgingly gave us 10% off our food bill. Given this is run by the Radisson we would have expected a lot better.

We were very disappointed
Written February 19, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MarkoIST
Europe26 contributions
Apr 2015 • Couples
Most valuable part of this boat trip is definitely the fact that you get to spend 2.5 hours in a really comfortable armchair, watching the wonders of Moscow slowly passing by in front of you. $20 per person for a Royal class ticket is more than good bargain for such experience.

Then comes the luxurious boat, classy food, very professional service and very good selection of music (tuned perfectly so that is not too loud). You don't really need a guide to explain things, the concept of this cruise is simply to relax and enjoy.

Perhaps worth mentioning is the entire cost: two royal class tickets + great meal and drinks for two = $100. In my opinion, pretty perfect first touch with Moscow. It also helps decide on visiting certain locations later during the stay.
Written April 30, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello, dear MarkolST! Thank you for your feedback about Flotilla Radisson Royal. It’s very important for us to know the opinion of each guest. Flotilla “Radisson Royal” has 10 perfectly equipped yachts designed for year-round entertaining excursion cruises on the Moscow River with restaurant service aboard. Our main goal is to provide high quality services that will allow you to fully enjoy your trip and come back to us again. Our company organizes cruises 365 days a year. Ice class of yachts allows not stop navigation in winter: they move on the ice so smoothly and quietly that only the changing landscapes of Moscow historical centre can remind you that you are in the cruise. We will be glad to see you again on Board our yachts! Best regards, Olga Tkacheva, brand-Manager.
Written May 14, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Apo T
London, UK15 contributions
Jul 2014 • Couples
We booked this based on the good reviews here (probably they are fake) and thinking that it would be better than the other boats.How wrong were we!

We entered the boat, only to realise that there was nowhere to seat, apart from inside downstairs in the restaurant, which was not what we wanted to do.We ended up standing the whole trip.So long for the relaxing cruise.

There was no commentary available, which is strange since this is supposed to be a river cruise for tourists.When we asked a member of staff, he couldn't care any less and simply ignored us by saying that people usually don't like the commentary and that is why they don't provide any!! We ordered drinks but again nothing came.When we complained for the whole experience, again the staff couldn't care any less.It was as if the moment we paid for our tickets the crew was done with us.

I don't see the value paying extra to do this cruise and get the most horrible customer service experience in Moscow.

Please, be aware that many of the "excellent" reviews may be from them.The reality is completely the opposite.Notoriously bad customer service! Avoid it!
Written July 16, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Apo T, Thank you for your feedback about Flotilla Radisson Royal. It’s very important for us to know the opinion of each guest. Our company organizes cruises 365 days a year. Guest comments help us to improve the service and to do the rest on the yachts even more comfortable. Please accept apologies for spoiled the impression due to insufficient attention from our staff. It's an unfortunate exception. We will be happy to see You again on our yachts and that You will truly be able to appreciate the level of our service, ready to provide gift certificates. To clarify details please contact us by phone T: +7 495 228 5555 or email info@radisson-cruise.ru. Best regards, Olga Tkacheva, brand Manager.
Written August 10, 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Flotilla Radisson Royal (Moscow) - All You Need to Know BEFORE You Go