We have tried to make contact with both yourself and your agent in Windhoek with no response. However, here is some feedback from our side:
Dayne, who was your guide for the day, arrived at your Hotel punctually and ended up waiting 15 minutes for you. This was quite the inconvenience to the other guests who had made their booking with us long in advance. Your booking was made with us one day prior. With August being a very busy time we were glad that we could accommodate your last minute booking request.
While departing the town towards the starting point of the tour, Dayne engaged in some small talk with the other guests. Apologies if you felt left out, however as he assured you, the tour would start as a group once we arrived in the Desert and surely he was free to answer irrelevant questions.
When Dayne picked you up, he advised you that Collin, the driver of the second vehicle, would be conducting the tour in English, you would simply be driving with Dayne who was conducting a German tour. They would be driving behind one another and doing the exact same tour. We thought we were doing you quite a big favor actually as we were able to offer you seats on a tour mid high season.
However, before we even reached the Desert, you had been rather rude and acted quite unacceptably towards our guide and most importantly to our other paying guests. Anyone who knows Dayne, and we urge you to read some other reviews where guests are continuously raving about him, knows that Dayne is the happiest guy around, always smiling and always extremely eager and excited to share his knowledge. At no one point was he disrespectful and he insists that he was very diplomatic and probably a lot more patient than the average Joe throughout your rude remarks and demands. One can only ask guests politely to speak a bit softer, however all of this happened before the tour even started.
We think it best that in the future you should book private tours as to not be inconvenienced by other paying guests.
Sunny regards from Swakopmund, the Batis Birding Safaris team.