gateway@klia2
gateway@klia2
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
gateway@klia2 is sandwiched between the drop-off and Main Terminal, gateway@klia2 is the bustling integrated complex that will welcome estimated 25 million passengers into the largest terminal for low cost carriers in the world. These millions include not just passengers but meeters and greeters from all over the nation, and shoppers from surrounding residential districts in Putrajaya, Cyberjaya, Nilai, Bangi, Sepang - just to name a few. With 350,000 square feet of net lettable area spanning over eight levels, a 5,600-bay multi-storey car park and a fresh mall-within-airport concept, it is fertile territory for success. gateway@klia2 can be easily reached via buses, taxis, coaches, rented vehicles and as well as train.
Suggest edits to improve what we show.
Improve this listingTours & experiences
Explore different ways to experience this place.
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Top ways to experience gateway@klia2
The area
Address
Reach out directly
Best nearby
Restaurants
59 within 3 miles
Attractions
8 within 6 miles
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
550 reviews
Excellent
136
Very good
216
Average
80
Poor
28
Terrible
90
These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.
Happiness05708753701
28 contributions
Oct 2024 • Family
It takes only two minutes from Terminal 1 to pass Terminal 2, but if you buy a child ticket, you need to activate it before entering the terminal and pay attention to the ticket to the destination.
There are plenty to eat at Kuala Lumpur Airport Terminal 2, and there are clothing shops like H&M, Uniqlo and Shopping, while the convenience store Family Mart Shopping is a lot of people, but the payment is slow. In general, Terminal 2 is not a big problem, but there are many people who are good at AirAsia, and it is more confusing, and all hand luggage needs to be checked for weight. Check-in of baggage is also slower, so it is recommended to reserve more time before boarding.
There are plenty to eat at Kuala Lumpur Airport Terminal 2, and there are clothing shops like H&M, Uniqlo and Shopping, while the convenience store Family Mart Shopping is a lot of people, but the payment is slow. In general, Terminal 2 is not a big problem, but there are many people who are good at AirAsia, and it is more confusing, and all hand luggage needs to be checked for weight. Check-in of baggage is also slower, so it is recommended to reserve more time before boarding.
Automatically translated
Written October 12, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
zhunkit_bodhi
Penang, Malaysia3 contributions
Feb 2020
Many stores for shopping, and with good variety of food. KFC and Texas Chicken are my most favorite restaurants here. Don't forget to buy some Garrett Popcorn as souvenir. KLIA Transit / Express terminal is located just inside the mall. The best convenient way to go to KL city centre.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lsg181
Kuala Lumpur, Malaysia2,944 contributions
Not wanting to spend overpriced meals in KLIA 2 airport terminal? today I found a cheaper place to have my favorite Malaysian nasi lemak comes with tea or coffee at level L2 Jaya Grocer's El-Fresco cafe, only RM6.15 per set after tax, with two times free beverage refill. What a deal....
Written January 11, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris
74 contributions
Apr 2024 • Couples
The check in at this terminal is like something from the halls of hell, no imagination could dream this up. On Friday we arrived 4 (four) hours early to check in for a flight to melbourne confident that we would have plenty of time to have something eat after checking in the luggage. The queues are extremely long with few staff working the counters but the other passengers, well many of them seem to have been released from a prison for the criminally insane. They push in, and I means PUSH, they scream and yell and will not take the advice given by the staff all of whom deserve a medal. It is chaos like I imagine you experience on a battlefield. We were threatened and frightened on a few occasions. The system seems to take a very long time to check people in and we just made the gate with 5 minutes to spare, no food no drink it’s a shame as the flights are actually pretty good. Air Asia is going to have do something about this as many of the people marauding around the terminal look desperate, frightened and only moments away from doing something quite drastic.
“Now everyone can fly” is a worthy and marvellous slogan for an airline but given what we experienced on Friday I don’t think everyone should be able to fly. It was not just our line it was very where where this mayhem was breaking out.
So my advice is if you have to go through KLIA 2 leave yourself the absolute maximum amount of time.
“Now everyone can fly” is a worthy and marvellous slogan for an airline but given what we experienced on Friday I don’t think everyone should be able to fly. It was not just our line it was very where where this mayhem was breaking out.
So my advice is if you have to go through KLIA 2 leave yourself the absolute maximum amount of time.
Written April 21, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wennnnnn
1 contribution
Jan 2024 • Solo
I did not expect this to be a food court judging from the entrance, but it is actually an affordable and cozy food court here in KLIA2! I got a chicken rice for only RM9.90 at Food District (new opening promo) 🤩 They have a wide variety of food options and stalls (chicken rice, sizzling hotplates, western food, waffle and more). Plus, I've also got a cup of artisan coffee from the cafe stall here, a unique coffee blend that I've not found elsewhere thus far, very different and i love it! They are located at Level 3, Departure floor (near Oriental Kopi and CU Mart), highly recommend everyone to grab a meal or a cuppa at Food District before boarding your flight!
Written January 12, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sightseer28824138931
1 contribution
May 2024 • Solo
Please beware of scammers at the airport, particularly those claiming to be from Shanghai, China. They may approach you, claiming that they lack funds for return air tickets, and getting your contact information, promising immediate repayment upon their return. They often fabricate stories or excuses to persuade you to lend them money. It's disheartening to note that this group has been scamming for years without action from KLIA2 to address the issue and protect travellers from falling victim. Unfortunately, I encountered one of these scammers upon my arrival at the airport and was scammed.
Written June 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivia S
Penang Island, Malaysia1 contribution
Jul 2024 • Business
Toilet Cleaning Service at the Female Toilet KLIA international arrivals terminal was very rude. She use hijab,Melayu ethnics. She shouted at visitors who wanted to enter the toilet because the toilet was closed. Please give strict directions and sanctions to this female officer!! The incident is on 17th July 2024 02.00PM.
Written August 6, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anita c
Saint John, Canada9 contributions
Jul 2022 • Couples
Huge airport very poorly designed. While there is an abundance of shops, eats and a lounge landside, before security, it is dead after security and immigration. Be prepared to walk for 20 minutes to a second security gate, then another 15 minutes to find nothing but plastic seats at your gate. As for check-in, our lineup was at least 100 people long with 2 very confused, newbie agents processing passengers on their cellphones at a rate of about one passenger per 20 minutes. No additional staff were called in to help until an hour had passed - then just one more! This all may be part of post-pandemic woes, but AirAsia needs to step up their game at KLIA2.
Written July 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nala1066
Italy43 contributions
Oct 2022 • Business
The place is OK and serves the budget Terminal. What is not made clear anywhere is that you MUST buy your food, drink and especially water bottles on this side because although there are a couple of paltry shops airside after security, not one of them sells water or water bottles that can be used at the regular free refill stations; store staff actually say that they are not allowed to do so! Worse: the air con appears to be ambient at best in this dark, windowless, bunker-like area. A really unpleasant, dehydrating experience - the reverse of what healthy modern air travel should be.
Written October 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob
50 contributions
Nov 2024 • Friends
The new 24 hours open foodcourt on departure Hall klia2: it's scam. They offer chicken rice 9,90 myr, but you can't find it anywhere. We ordered nasi goreng at the desk of ' fried rice. 32 myr for 2 very dry and disgusting meals. The staff looks very bored and doesn't say a word. Very unpleasant. Never eat there again.
Written November 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, can anyone suggest it will take how much time to reach from Kuala lumpur terminal 2 arrival hall to terminal 2 departure hall? I have a connecting flight within 2 hour and 15 minutes. Is this time sufficient to clear immigration,take luggage and check in again for international flight? Please suggest. I am traveling with one kid.
Written September 29, 2024
Hi,
How long does it take to walk from international arrival hall to another international departure hall? It is not a connecting flight, unfortunately.
I will arrive in KLIA2 around 6.15am from Japan and will catch another flight to Pekanbaru at 10.35am. Do you think I have enough time? Thanks all.
Written September 20, 2023
Just to share to other passengers who wants to depart in the morning using airasia...theres issue of very crowded situation in KLIA 2 that you may have to spare 1.5 hrs before boarding time to settle for tickets, baggage drop and immigration queue.
Me and my family have experienced missing our flights due to this issue. Baggage drop closed exactly 60 min before depart time and gate closed 40 min before depart time. No negotiation with crew at all. Limited immigration staffs makes the queue very long compared to KLIA 1. So please be prepared.
Written August 18, 2019
Use other page for review section.
Google this to get link.
klia2 tripadvisor
Written August 20, 2019
908shreyam
New Delhi, India
How can we get a better treatment from women who work in the shops and restaurants in the Airport
Written January 5, 2019
What is your exact issue? This is too ambiguous.
You may refer to the Malaysia Labor Law at : mslssl . org
Written January 8, 2019
I have a super long wait while my connection flight to sydney from KL. And its on midnight (i will be arrived KL on 11pm and my next flight is on 9am). Do you guys know where can i go if i didn't want to go out to the city and stay near the airport?
And is there any free lounge/ waiting room for people who has long wait connection flight just like me?
Written July 6, 2018
Are you travelling in a business class? If so then you may get the lounge. If not Sama-sama Hotel is just nearby about 4 minutes walk. Book a room and fresh up in the morning.
Written July 13, 2018
Здравствуйте, я прилетаю с Гонконга и лечу дальше в Мале без багажа,если в транзитной зоне стойки регистрации компании Air Asia
Written April 18, 2018
I could not answer your question as I do not understand. Please atello clearly. I may help/.
Written July 13, 2018
Hi, I would like to know if the fashion shops at Gateway are open 24 hours or do they close at 12am? The gateway website mentions closing at 12am however the KLIA2 website says they are open 24 hours. Can anyone confirm if shops like Vincci are open after 12am? Thanks heaps
Written March 4, 2018
May I know how long have to walk from klia2 transportation hud to klia 2 departure hall?
Written February 28, 2018
This question is not clear. Anyway, from where the Taxi drops the passenger, takes about 5 minutes walk to the departure hall to check in you luggage or check in. Could have many people during peak period. And from the Departure hall to the departure gate is quite a distance with a immigration check point, 2 luggage and body checks which may take from 15 minutes to 30 minutes.
Written March 1, 2018
may i know where is the BAGGAGE XRAY COUNTER before the bags go to the baggage drop counter?
Written December 2, 2016
At KLIA there is no Baggage X ray counter. All bags will X rayed on the way to the plane.
Written July 13, 2018
Showing results 1-10 of 13
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing