Imperial Thai Massage - Burma Branch

Imperial Thai Massage - Burma Branch, George Town: Address, Phone Number, Imperial Thai Massage - Burma Branch Reviews: 4/5

Imperial Thai Massage - Burma Branch

Imperial Thai Massage - Burma Branch
4
About
Imperial Thai- A place where you can relax & enjoy some of the best treatments and relaxation packages ever..Let our experienced whick you away for ultimate in honouring your body, mind and soul.We are offering a variation of treatments such as Thai Traditional Foot massage , Thai Traditional Body Massage , Thai Aromatherapy Body Massage & Thai Herbal Massage. Call us @ 04-2272266 (Open Daily)
Suggested duration
1-2 hours
Suggest edits to improve what we show.
Improve this listing

Top ways to experience nearby attractions

Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.0
21 reviews
Excellent
9
Very good
10
Average
1
Poor
0
Terrible
1

Aries
2 contributions
Aug 2020 • Couples
Very clean and cozy environment. Great masseur and friendly staff. Made an appointment here for 2 pax but arrived slightly earlier thus have to wait for our turn.
SOP was greatly done in this outlet. Our Temperature were scanned and From the inhouse slippers to massage bed and room were all properly sanitized and disposable towel were provided.
Definitely gonna come back for their massages again.
Written August 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alesha Zahra
Singapore, Singapore67 contributions
Aug 2019 • Couples
A very decent and clean spa, the smell from the moment you have entered the spa will make you feel relaxed. We’ve waited for half an hour but it’s okay as they let us waited in foot massage area where we can lay down and rest while waiting. Thank you to the two Filipino ladies at the reception.
Our masseur has pampered us very well, sorry we didnt get their names. They were absolutely well trained, worth paying for 320RM for two. Will definitely come back again and will surely rwcommend to our friends❤️
Written August 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TravelFever
Laguna Beach, CA143 contributions
May 2019 • Friends
More expensive than the place a few doors away, but definitely worth it. The Masseuse were trained in proper Thai massage and were skilled. They were friendly and welcoming without being chatty, which is what you want when getting a massage. The Manager was professional and honest. We would absolutely go back.
Written May 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AJT
Melbourne, Australia229 contributions
Jul 2020
We called on 16/7 and booked a foot massage for 2 at 8.30 pm. My wife and I have been here 2 days prior, and the staff was clean and pleasant.

We arrived a little early, so we just sat in the lobby to wait. Upon entry the reception staff greeted us, politely asked us to scan the bar code to check in and checked our temperature.

As we got closer to 8.30 pm, another coupled arrived, and again the same reception lady checked them in. At the same time, another lady walked in, we assume she was the proprietor as she was assisting the receptionist. Let's call her Ms. X.

After about 10 minutes or so (by this time we have been waiting in the lobby for 30 minutes or so), Ms X. abruptly got up and announced very loudly to us and the other couple that she has to follow her operating SOP, and said that since the other couple made the booking before we did, they can proceed with the foot massage but me and my wife will have to go for the body massage.

Well we did not want a body massage, and told her we wished we were told about this earlier so we could have gone somewhere else. Ms. X got really irritated with us and said well since we were upset, she will fire the person that took our booking. The person that took our booking was that poor receptionist, Ms. X just turned around and said to her angrily 'You fired! Please leave now'. At the same time Ms. X was nudging the receptionist's shoulders towards the door.

Both us and the other couple were so shocked but I wasn't going to let there fire the receptionist so I said 'If she really didn't understand the SOP it is because you have failed to train her. The way your staff behave is a reflection of you!'

She was shocked and her response was 'Well I'm firing her because you guys refuse to be flexible, so its her fault'.

By then the two masseuse ladies were also in the lobby, and she asked them to see if they can rearranging the seating to accommodate us and the other couple.

At this point we were ready to go. The other couple kept apologising to us, but we told them its not their fault at all. Ms X as the proprietor should have taken ownership of the situation, first order should have been looking into the seating to accommodate us, not fire her staff. It was like watching a movie. Ms. X behaved so poorly, I guess you can't teach class.

I'm a believer of constructive criticism and as a business owner myself, it is important to take ownership when something goes wrong in your business. Quick to apologise and offer and alternative that is acceptable to the client if you can't deliver on your promise. Generally speaking people can accept that things do go wrong, how you respond to these kind of situations is what separates you from the rest.

If Ms. X could have just apologise, and gave us some sort of a discount for us to come back, we would have happily return. But after experiencing Ms. X's behaviour, it would be a big ask for us to come back and support a business that does not appreciate their workers.

So hopefully if you do visit this establishment, you don't bump into Ms. X. It is a shame as the workers are polite and always helpful.
Written July 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

olbaido
Penang Island, Malaysia37 contributions
Jun 2019
They are very good. The receptionists are friendly and I could book a massage by the phone. The ambiance is nice and relaxing. They also accomodate requests like when I said not to massage some body parts because I'm ticklish there. The massage was really good and I felt refreshed after the massage. I will come back next time.
Written August 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SuziW
Sydney, Australia4,083 contributions
Jul 2017 • Family
Three of us were walking past - myself, 18 year old son and sister in law and came upon Imperial Thai Massage in a beautifully renovated shop house in George Town. We decided on the spot to have massage and they were able to accommodate us in 15 minutes time - perfect. We walked across the road to the shopping center while we waited.
My son and sister in law had full body massages and I had a shoulder and back massage. They were great. Thai massages are a bit stronger than my usual Swedish massage but good. We asked for the relaxing massages.
The cost was very good and massages were good. The feet washing at the beginning was lovely. Highly recommend.
Written July 22, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dorakumakharis
Singapore, Singapore12 contributions
May 2018 • Couples
Reasonably priced and beautiful Thai massage place- will keep this place in mind if we ever visit penang again.
Written July 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Philip1120
Llangollen, UK430 contributions
Dec 2017 • Solo
This place is a little away from the town centre but well worth the trouble of getting to. The moment you walk through the door you realise that it has an air of quality about it. I enjoyed a one-hour, professional and respectful massage in quiet peaceful surroundings, and was able to pay by credit card. It was a little more expensive than another spa I visited in the town centre but well worth it. If you are looking for an authentic Thai or oil massage, this is the place to go.
Written January 9, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kenny
Melbourne, Australia61 contributions
Jul 2019 • Solo
I am really happy with this place which is clean and the masseuses were very professional. Felt very relaxed after the massage. Will pay them another visit soon
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kenny L
2 contributions
Jul 2019 • Couples
On our recent trip to Penang we have been here twice. The massage therapists here are fantastic and very professional. We really enjoyed the massage here. The rooms were clean and tidy. We would not hesitate to come back here again
Written August 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 19
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about Imperial Thai Massage - Burma Branch