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Arasan Wellness & SPA

99 Reviews

Arasan Wellness & SPA

99 Reviews
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Chua Ban Hoo wrote a review Mar 2020
Malaysia407 contributions147 helpful votes
It was amazing as it had Russian , Finnish and Turkish sauna. There are also two big barrels of cold water where you can soak yourself after being heated up in the sauna. There is also a swimming pool to stretch every part of your body.
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Date of experience: February 2020
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yns_10 wrote a review Nov 2019
Sydney, Australia1,456 contributions526 helpful votes
On our first visit we felt a little lost about where to go within the huge complex. However, the friendly staff soon got us pointed in the right direction. A great experience: plenty of bathing and steaming options, and the massages were outstanding. Our second visit was even more enjoyable! Be aware that this is a nude experience (sexes are totally segregated) however, you do rent towels and slippers so you can control the extent of your exposure. You pay for entry to the baths for 1 hour but if you book extras (massage, treatments etc.) that total more than 5,000 then the time in the baths is for the remainder of the day. You book everything at reception but only pay for the baths - everything is logged onto your wrist band (slippers, towel, treatments) and it is also the access card for your locker. If you book a massage you go upstairs to the Russian bath area and request a time for your massage (ours were always within 45 minutes of our request). You then enjoy the steam, sauna, hammam, pool etc. until the time of any treatment booked. After changing and returned towels, slippers (logged off on your wrist band) you pay for the services as you leave. Highly recommend.
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Date of experience: September 2019
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davagib wrote a review Oct 2019
Carlisle, United Kingdom79 contributions41 helpful votes
After a day's hectic sightseeing in town I went to Arasan on the recommendation of the friendly and knowledgeable concierge at the Intercontinental. I was not disappointed. I tried the three saunas before having the classical massage. My previous experience was limited to travel novels so it was amazing to find myself lying down on the marble slab being pummelled and prodded. I had asked when booking for not too heavy a touch and the masseur, whose English was virtually non existent, complied.There was no hint of anything salacious and the whole procedure took place in a huge room in the company of about 5 other guys. I came out glowing and walking on air!
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Date of experience: September 2019
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Chris S wrote a review Sep 2019
Bristol, United Kingdom15 contributions5 helpful votes
On our final afternoon in Almaty myself and my partner decided to take the plunge (if you pardon the pun) and visit the Arasan Wellness and Spa. We had read mixed reviews online about the whole experience so I’ll try and summarise ours. As we arrived into the centre we went over to the desk on the right-hand side and the ladies behind the counter asked a man, clearly the only one who spoke English, to come over and talk to us. He very briefly informed us about how the spa worked and showed us where we would be going. It is worth noting that, as has been highlighted in other reviews, the spa is fully segregated. We paid our entrance fee (1200 tenge for 1 hour) as well as the 300 tenge it cost for a sheet, which essentially is a white bit of fabric to take round with you in the spa, and headed our separate ways. In the mens changing room there are a series of lockers, one of which corresponds with a wristband you are given on entry where you get changed and put all your stuff. As you may have read the baths are predominantly fully nude with swimming shorts banned. Having said that, there were some people in the men’s baths with speedo type shorts on so maybe these are permitted. The benefit of having a towel and a sheet is that you can leave the towel in the locker for afterwards and take the sheet round with you. Once showered you pass through into the main area for the saunas/steam rooms and pool. In the men’s there are 3 rooms: a Turkish Hammam, a Russian Banya and a Finnish Sauna and I believe this is the same for the womens. Of the three the Finnish Sauna is by far the most moderate with the Russian Banya getting extremely hot. Outside of the rooms are 3 cold bucket showers and 2 oak barrel plunge pools. Surprisingly these were not as cold as I was expecting. If you carry on past the rooms and up some stairs you get to the swimming pool as well as a seating area around it. On my visit, everybody in the pool was not wearing a swimming cap so, in the men’s at least, this wasn’t a rule enforced particularly strongly. Overall we both found it to be an incredibly relaxing and enjoyable experience. Whilst the whole naked thing may take a little getting used to we both found it to be quite liberating. Also if it is of great concern, aside from the swimming pool/plunge pools, the sheet can be used to cover up as much of you as is comfortable when moving between zones and when sitting or lying in the rooms. We were only in for an hour but could easily have spent longer. Points worth mentioning: - You get 20 minutes in addition to the length of time you want for changing so booking for an hour is actually booking for 80 minutes. That being said, the time you must leave is printed on your receipt and overstaying this time by even a minute will leave you vulnerable to fees. - Whilst swimming costumes are not needed/forbidden I would recommend bring 2 towels and a pair of flip flops/sliders as these are a necessity in the spa. - There are instructions outside all of the rooms over how best to use the facilities in English as well as the native language. *Apologies but cannot comment on massages or bar as we did not use these facilities.
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Date of experience: September 2019
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Gold T wrote a review Aug 2019
1 contribution
Went with a couple people to the spa for a steam, swim and massage, but a lot was not told to us when booking, nor was it explained until after we paid to get into the spa. Would have brought our own towels, slippers, swim cap, and toiletries if they had mentioned it when we called, but instead had to buy it there. Never been to a spa that doesn’t provide that included in the price, but it wasn’t too expensive so that wasn’t a big deal, though I recommend you bring them if you have them. I also don’t recommend you go there with someone you aren’t comfortable being stark bullock naked with, which is also why it's sex segregated. Was a bit odd being forced to go nude rather than it being optional. Even though several people were wearing bottoms, no one made them undress, while we were told it’s strictly forbidden. Even the children at the spa were nude. Not something I would recommend if you aren’t comfortable doing or seeing that much of a person, but if you do like that experience, then this is the place for you. The spa itself was fine, though the pool was cold, it had many showers, steam and sauna rooms over 2 floors, so there was plenty of that, but again, all naked. Even the massages were done naked which was rather uncomfortable given that is a big no-no for any other spa I’ve ever been to around the world over many years. Not only were my bits more exposed than necessary, some parts were rather casually massaged. Again, not everyone’s cup of tea (mostly older people there, so perhaps they don’t care, and the few younger folks were locals so they may be used to this type of treatment). I suppose the worst part was how horrible the massage was. The masseuse was very nice and easy to talk to, but was the massage was so incredibly painful, and unnecessarily rough I tried to walk out a few times but was encouraged to stay. I asked for lighter pressure many times but was told “then it wouldn’t be a massage”. Yes it would, especially if that’s what the customer wants. This was like a deep tissue + sports massage times 20. The pressure and the technique itself was so rough and hurt me so much that I was sore for days after. I don’t have back problems, I don’t have any pain, I just wanted a relaxing massage with light pressure. I was actually crying out in pain asking to stop that my friend heard me outside the room. I kept saying I can’t bare this level of pain but was told “it’s ok, just take it, will be over soon, you’ll feel better after. if it hurts then you must have a lot of tension". That’s nonsense. I came in feeling fine, and left hurt (so did the other person I came with). Sleeping and sitting was quite uncomfortable afterwards. This was the furthest thing from relaxing and would never do it again at this place. If you want the use the spa, go for it, but don’t get the massage unless you actually want this kind of experience. Also, be aware it’s in a room with other people all spread butt-naked, not private at all. Seriously the worst massage ever!
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Date of experience: August 2019
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