JR West Japan, Kinki
JR West Japan, Kinki
3.5
Public Transportation Systems
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12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
70 reviews
Excellent
8
Very good
23
Average
27
Poor
9
Terrible
3

RueeKiwi
Ruapehu, New Zealand23 contributions
Feb 2019
Had read about the launch of this special train just before I visited and couldn't resist. As it turns out neither could a heap of locals and think I was just about the only foreigner on a packed trip. If you have a multi-travel JR Rail pass can be used on this train (which I did) and it can pay to book a seat. If you haven't don't cue for carriage one because this is the photo-op and souvenirs (most of which is only available on the train) carriage and there is no seating. Carriage two is totally decked out but further back not so much. Something a little different and just went for afternoon trip on this train and then came home of a normal one
Written August 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jay-in-Syracuse
Syracuse, NY13 contributions
Aug 2016 • Couples
People in Japan are known to be very friendly. I have spent about 10 days in Japan in August 2016 starting from Sendai region down to Kyoto region. All of the people I have encountered were extremely friendly except the conductor I have encountered in the Haruka line from Shin-Osaka to Kansai Airport and the service personals on railway platforms in Shin-Osaka station.

We had Green Car seats reserved to Kansai Airport from Shin-Osaka. but unfortunately we missed our train with some confusions on the platform. Pressed with time, we took the next train's unreserved section. Without being able to find seats, we stayed in between two cars. When a conductor came to the area we were standing, after showing my JR Pass, I was trying to communicate with him with Google Translate showing my cell phone screen. He was saying something in Japanese in a frowning face and moved on to check other people's tickets in the area. After he was done with all the people standing in the area, I attempted to show my cell phone screen again (Google translate) to get some help, to ask if we can still go to the Green Car. At that time, he raised his voice at me speaking angrily in Japanese. I was taken back and frozen. After he left, I asked a Japanese couple near me about what the conductor said. After some difficulties, it seemed that the conductor needed to get off the train in the next station. However, the train was still moving and the next station was still quite far.
OK, I understand that he may have been pressed with time, then he could just gestured a "no" with a hand. Amazingly, he had enough time to raise voice at me to speak in Japanese that I wouldn't understand.

I have complained this to the customer service at JR West. I have to give them the credit for seemly conducting detailed investigations of my complaint and apologizing over emails. However, I am still wondering that how a professional can angrily raise his voice at a customer who is politely seeking help?

Advice: Green Car JR Pass is nice when it works out. However, if something goes wrong, you would not be able to get help easily to get the Green Car privilege that you paid for. The only way seems to be available is to try again to reserve seats for the next train; but that would be usually impossible because you will find a long line at the reservation center. In my limited yet ample experience, usually Green Car sections are quite empty. Therefore, there should be some flexibilities for people who made reservations yet missed train, especially for a short ride like Haruka line.

I have seen bluetooth enabled devices used in other countries that could be used to fix such an issue easily.
Written September 18, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JR West Japan, Kinki - All You Need to Know BEFORE You Go

Frequently Asked Questions about JR West Japan, Kinki

JR West Japan, Kinki is open:
  • Sun - Sat 12:00 AM - 11:59 PM
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