We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
Not really my thing but glad I went. Good for travelers.

Went here during our day trip to Hakone. After arriving via bullet train, we took the public... read more

Reviewed 2 weeks ago
Jeffrey S
Tattoos is acceptable.

My husband and I both have tattoos. Myself got a big one while his are small. But we were allow to... read more

Reviewed 4 weeks ago
Olivia Irish K
via mobile
Read all 283 reviews
205
All photos (205)
Full view
Certificate of Excellence
Traveler Overview
  • Excellent57%
  • Very good31%
  • Average7%
  • Poor2%
  • Terrible3%
Travelers talk about
About
Local Weather
Powered by Weather Underground
80°
76°
Aug
76°
71°
Sep
68°
63°
Oct
Contact
208 Yumotochaya, Hakone-machi, Ashigarashimo-gun 250-0312, Kanagawa Prefecture
Website
+81 460-86-4126
Top Selling Tours & Activities in and around Hakone-machi
Reviews (283)
Filter reviews
77 results
Traveler rating
59
15
1
0
2
Traveler type
Time of year
LanguageEnglish
More languages
59
15
1
0
2
Show reviews that mention
All reviewsmen and womenvending machineonsen experienceshuttle bussmall caveamazing onsenhakone yumoto stationnatural stoneperfect place to experiencebean bagshot springsvarying temperaturesday triptourist officebirthday suitcold water poolshampoo conditioner
FilterEnglish
Updating list...
1 - 10 of 77 reviews
Reviewed 2 weeks ago

Went here during our day trip to Hakone. After arriving via bullet train, we took the public bus/shuttle to Tenzan, which has a stop conveniently located at the top of the property. This place is beautiful and is a great place to zone out and...More

Thank Jeffrey S
Reviewed 4 weeks ago via mobile

Do not go here. I went and had a terrible time. Was treated badly by the staff and after a bought my ticket, i had to by a little towel i did not need. I did not want to, but they would not let me...More

2  Thank Joy D
Reviewed 4 weeks ago via mobile

My husband and I both have tattoos. Myself got a big one while his are small. But we were allow to get into this Onsen, we couldn't find anything else in the area. It was very confusing at first because we don't speak Japanese*luckily I...More

1  Thank Olivia Irish K
Reviewed July 4, 2018 via mobile

A very nice experience. They allow tatoos, have beer in the vending machines, and several board games for the tatami afterwards. Read up on your onsen etiquette and don’t over-think it. You will be rewarded with a very serene and peaceful experience. My ten year...More

2  Thank mmmtttomeo
Reviewed June 27, 2018

Information for non Japanese speaker who would like to stay overnight at the Inn. The Inn keeper is very courteous and very polite to explain all these rules. 1. The purpose of overnight stay is to care for one's health. 2. Small children are not...More

2  Thank kickboxmama
Reviewed May 16, 2018

My first experience in an onsen, and what an experience ! Just loved it. We did not stay in the hotel, but just there for the bath. We went there as a couple but there is no mixt onsen so had to live this experience...More

6  Thank MilredS
Reviewed April 16, 2018 via mobile

We headed out to Tenzan around 7 pm at night. It was mainly full of locals at this point but this made the experience all the better. The staff were very helpful and showed us how to use the ticket machine. We obtained a ticket...More

2  Thank JarradR
Reviewed April 15, 2018 via mobile

Such a relaxing day! Having spent a super busy week sightseeing in Tokyo this was exactly what we needed to relax. The place itself is very easy to access, we grabbed a taxi from Hakone Yumoto which was quite affordable and easier than trying to...More

5  Thank Sophie T
Reviewed April 9, 2018

Close to Hakone-Yumoto Station and I had very good experience. Only thing is if you live here in Japan and use to visit lots of onsens you may find it very different. First, they accept people with tattoo, I found at least 10% people wearing...More

5  Thank shoeb a
Reviewed April 4, 2018 via mobile

Great experience, beautiful place. I visited with my friends and it was so calm and beautiful. However we read previous comments about bathing suits allowed and that's not true... Only naked. However it's an amazing experience and you shouldn't miss it Tattoo friendly

1  Thank Jimena B
View more reviews
Questions & Answers
Ask a question
Isabel L
August 16, 2018|
AnswerShow all 2 answers
Response from Olivia Irish K | Reviewed this property |
They have lockers at the entrance then inside the changing room. You also need to store your shoes in the lockers too. We had a 35L backpack and had no problems with the lockers. But I think any backpacks bigger then that... More
0
Votes
MagicBerry
April 16, 2018|
Answer
Response from Sophie T | Reviewed this property |
Hi, We didn’t take the bus and we didn’t see where it was either. But the whole area around the Onsen and the driveway down into the carpark is very steep, you might have a little trouble. Hope this helps!
1
Vote
celialara28
April 9, 2018|
Answer
Response from tifyC | Reviewed this property |
Yes, it’s a family friendly onsen. You’ll have a good time there.
0
Votes