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  • Excellent56%
  • Very good31%
  • Average7%
  • Poor2%
  • Terrible4%
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208 Yumotochaya, Hakone-machi, Ashigarashimo-gun 250-0312, Kanagawa Prefecture
+81 460-86-4126
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Reviews (308)
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1 - 10 of 82 reviews
Reviewed January 16, 2019 via mobile

There is something special about seating in an outdoor hot spring in a cold winter day, in a beautiful location. And it is only an hour ride on a train from Tokyo. The Tenzan Onsen is small collection of hot spring pools, located outdoors in...More

Date of experience: December 2018
1  Thank SNevet
Reviewed January 14, 2019 via mobile

I have to be honest these are the only Onsen I tried in Hakone but they were excellent. Not too much crowded and always space for everyone. Different pools in the rock with different temperatures. Open air space with incredible atmosphere. Must try.

Date of experience: January 2019
Thank staianowalter
Reviewed January 12, 2019 via mobile

I visited here last year and had a lovely time in the baths. Beautiful facilities BUT This year I wanted to stay the night. I know they have rooms because they advertise it on their website. I had 2 Japanese friends attempt to book a...More

Date of experience: January 2019
2  Thank Will K
Reviewed December 27, 2018 via mobile

Its places like this that gives Japan and Japanese a bad name. We reached there with my 13 year old daughter who could not enter the Onsen for health reason. Asked the counter lady on whether there is a restaurant or cozy place where my...More

Date of experience: December 2018
2  Thank JeffLTS
Reviewed October 29, 2018

I came here after I've been travelling for several weeks. My back was hurting, and so were my feet from all the walking I've been doing. It was raining on and off, but I figured with the hot water it wouldn't matter much. I knew...More

Date of experience: August 2018
3  Thank IzzysTravel
Reviewed September 24, 2018 via mobile

A beautiful and relaxing outdoors onsen. Even with a lot of people there on a Monday, it didn’t feel crowded. Entrance for day use was Y1300 and towel rental was Y200. Restaurant has outdoor seats that overlook Sukumo river. Definitely worth the day trip from...More

Date of experience: September 2018
3  Thank sanfrantrvels
Reviewed August 1, 2018

Went here during our day trip to Hakone. After arriving via bullet train, we took the public bus/shuttle to Tenzan, which has a stop conveniently located at the top of the property. This place is beautiful and is a great place to zone out and...More

Date of experience: March 2018
4  Thank ElJefesCafe
Reviewed July 23, 2018 via mobile

Do not go here. I went and had a terrible time. Was treated badly by the staff and after a bought my ticket, i had to by a little towel i did not need. I did not want to, but they would not let me...More

Date of experience: July 2018
8  Thank Joy D
Reviewed July 19, 2018 via mobile

My husband and I both have tattoos. Myself got a big one while his are small. But we were allow to get into this Onsen, we couldn't find anything else in the area. It was very confusing at first because we don't speak Japanese*luckily I...More

Date of experience: July 2018
1  Thank Olivia Irish K
Reviewed July 4, 2018 via mobile

A very nice experience. They allow tatoos, have beer in the vending machines, and several board games for the tatami afterwards. Read up on your onsen etiquette and don’t over-think it. You will be rewarded with a very serene and peaceful experience. My ten year...More

Date of experience: July 2018
4  Thank mmmtttomeo
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September 27, 2018|
Response from Will K | Reviewed this property |
If you are white they will not let you stay, like me. Really not a nice place
Jorge S
August 28, 2018|
Response from redeyeblues | Reviewed this property |
Admission covers entrance, including the use the showers and the hot spring baths - there are bars of soap and shampoo plus conditioner as well as hairdryers but no Q-tips, lotion or anything like that. You can also use the... More