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JR East Travel Service Center - Narita Airport Terminal 2, 3

Open Now: 8:15 AM - 8:00 PM
Open today: 8:15 AM - 8:00 PM
Review Highlights
Easy to find

We looked this up online and found it easily when we arrived at terminal. They where very helpful... read more

Reviewed December 27, 2018
Adelaide, Australia
via mobile
Excellent service from friendly English speaking staff

The queue moves very quickly due to the system they use. Whilst in the queue you are asked what... read more

Reviewed October 30, 2018
Market Harborough, United Kingdom
Read all 19 reviews
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Traveler Overview
  • Excellent31%
  • Very good26%
  • Average38%
  • Poor5%
  • Terrible0%
Travelers talk about
“suica cards”(2 reviews)
“jr pass”(2 reviews)
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Hours Today: 8:15 AM - 8:00 PM
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1-1 Furugome | JR East Airport Building 2 Station, Narita 286-0104, Chiba Prefecture
This attraction is at Narita Airport
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Reviews (19)
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All reviews suica cards reserved seating jr pass queue exchange tokyo
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Reviewed 1 week ago

Although we faced a big queue, the service was extremely professional and nice and at the end we were off quite easily. Easy to complete the registration and to understand how JR Pass worked - the staff was very friendly and helped all the way....More

Date of experience: March 2019
Thank ABugs
Reviewed December 27, 2018 via mobile

We looked this up online and found it easily when we arrived at terminal. They where very helpful as we knew we had to purchase both the JR pass and reserved seating for six people.

Date of experience: December 2018
Thank 70judeb
Reviewed December 10, 2018

This is a great place to exchange your Shinkansen tickets that we bought from Singapore JTB Travel Agency. We just q up for less than 5 minutes when a friendly service staff helped us with perfect English with a great smile. We changed and tickets...More

Date of experience: December 2018
Thank Chow E
Reviewed October 30, 2018

The queue moves very quickly due to the system they use. Whilst in the queue you are asked what you need and they fill in a docket for the person at the desk.

Date of experience: October 2018
Thank Westlake_3
Reviewed August 11, 2018 via mobile

The lines can be long but its definitely worth the while whether you are activating or purchasing your JR Passes, booking seats for the Narita Express to Tokyo, or getting essential information. There are professional, knowledgeable and friendly staff fluent in English and Mandarin Chinese...More

Date of experience: June 2018
Thank iluv2eatntravel
Reviewed June 7, 2018

The acronym N'EX stands for Narita Express. It is a train service that provides a quick, efficient and pleasant ride to commuters from major urban areas around Tokyo to Narita International Airport and vice versa without the multiple stops normally done by scheduled cosmopolitan trains....More

Date of experience: June 2018
Thank ynadqnor
Reviewed January 20, 2018 via mobile

After a long flight it was easy to find the JR travel centre. While there was a queue there was a minimal wait as there were a lot of service desks. Great staff speaking good English. This is when you actually get your pass and...More

Date of experience: September 2017
1  Thank BeeGee45
Reviewed December 13, 2017

We had come off a 10 hr flight & I was determined that we were not leaving the airport until we had our local public transport sorted (I was only able to book 2 trips on the internet before leaving home as some could only...More

Date of experience: November 2017
Thank timbertoby
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Questions & Answers
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January 16, 2019|
AnswerShow all 3 answers
Response from iluv2eatntravel | Reviewed this property |
It's in the same physical building as Terminal 2. After you pick up your luggage and get past customs, exit to the public arrival hall (do not exit the building) and make a right, should take maybe 2-3 minutes to walk there... More
December 2, 2018|
Response from Westlake_3 | Reviewed this property |
About 5 minutes on foot if I remember correctly.