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JR East Travel Service Center - Narita Airport Terminal 1

Open Now: 8:15 AM - 7:00 PM
Open today: 8:15 AM - 7:00 PM
Review Highlights
Extremely Busy Shop with many Helpful Staff

I arrived at the shop after my flight had landed, but took my time getting there which was a... read more

Reviewed May 21, 2018
Singapore, Singapore
Some of the Staff Speak English

So, start getting help from here! Their Suica (probably a shortened swipe card term) is very... read more

Reviewed April 29, 2018
Quezon City, Philippines
Read all 67 reviews
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All photos (14)
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Certificate of Excellence
Traveler Overview
  • Excellent53%
  • Very good25%
  • Average19%
  • Poor2%
  • Terrible1%
Travelers talk about
“nex train”(3 reviews)
“whole process”(3 reviews)
Open Now
Hours Today: 8:15 AM - 7:00 PM
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1-1 Sanrizuka Goryobokujo, Narita 286-0111, Chiba Prefecture
This attraction is at Narita Airport
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Recommended experiences in and around Narita
from $35.36
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Reviews (67)
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All reviews japan rail pass nex train whole process basement level ticket counter narita airport first stop voucher queue tickets politeness jr travelers platform station escalator shibuya
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21 - 30 of 40 reviews
Reviewed May 21, 2018

I arrived at the shop after my flight had landed, but took my time getting there which was a mistake as the shop was already very crowded and the queue was quite long with many tourists queueing to exchange JR passes and making seat reservations....More

Date of experience: April 2018
Thank NeoC180
Reviewed April 29, 2018

So, start getting help from here! Their Suica (probably a shortened swipe card term) is very helpful too! Get their Suica card!

Date of experience: April 2018
1  Thank Pulsoi
Reviewed February 22, 2018

Buy a reserved seat ticket on the Narita Express and you’ll be whisked directly to Tokyo central station in 45 minutes where you can link to the fabulously efficient Tokyo Metro subway system. Free wi-fi on board. Super clean and always on-time...

Date of experience: February 2018
Thank 2275Waves
Reviewed February 19, 2018

This JR train travel centre is excellent. It is manned by well-trained staff who speak a multitude of languages. It's the best place to exchange your JR pass vouchers and make seat reservations for all JR services. The staff offered excellent service.

Date of experience: January 2018
1  Thank TheDoor_isopen
Reviewed December 13, 2017

We came with flight and wanted to go directly to Tokyo. JR travel service center did great job and helped us a lot.

Date of experience: November 2017
Thank yossinir123
Reviewed December 1, 2017

I have used this office and the office in Terminal 2 several times to exchange vouchers for JR Rail Passes and to get tickets for the NEX and SHINKANSEN. The offices are located on the Basement level in both terminals, close to the entrance gates...More

Date of experience: November 2017
6  Thank Helen S
Reviewed December 1, 2017

If you take JR train(s) you can buy tickets from the machine.... but, realistically speaking, this requires some knowledge as to what you need.... You can also go to this travel center and they will take care of you... I think that this is also...More

Date of experience: November 2017
Thank MarcinDrP
Reviewed November 9, 2017

If you need to change your rail pass be prepared for a long wait. Queue is terrible everytime you arrive with waits up to 2 -3 hours. Staff are very friendly and know what to do, but the whole process is very slow. The system...More

Date of experience: October 2017
Thank Rodkoi
Reviewed November 3, 2017 via mobile

I definitely recommend this ticket office if you need help reserving your travel tickets. It was quite crowded when we approached this office after landing at Narita Airport terminal 1. It is located in the basement, towards the direction of the boarding area for trains....More

Date of experience: October 2017
Thank KKgirl93
Reviewed November 2, 2017

Found in the basement near the trains this office is busy. If planning to use the trains store your luggage. Use the elevators to access each level.

Date of experience: October 2017
Thank Vikinglady2
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Questions & Answers
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Donna R
March 26, 2019|
Response from Davo60 | Reviewed this property |
Hi Donna From memory, it was on the right hand side at the bottom of the escalator leading to the station. Whether I asked for directions, or whether the directions were clear, I don’t recall, but I it was easy to... More
July 28, 2018|
Response from Carole S | Reviewed this property |
Don't know. Ask JR.