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JR East Travel Service Center - Narita Airport Terminal 1

Open Now: 8:15 AM - 7:00 PM
Open today: 8:15 AM - 7:00 PM
Review Highlights
First stop to get your transport passport

We bought our JR pass in H.I.S travel agency and we had to exchange this voucher with the future... read more

Reviewed yesterday
Phuket, Thailand
Thank yo

JR East Travel Service Center staff does everything to help you and always finds the way - thank... read more

Reviewed 4 weeks ago
via mobile
Read all 64 reviews
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  • Excellent50%
  • Very good26%
  • Average20%
  • Poor3%
  • Terrible1%
Travelers talk about
“nex train”(3 reviews)
“whole process”(3 reviews)
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Hours Today: 8:15 AM - 7:00 PM
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1-1 Sanrizuka Goryobokujo, Narita 286-0111, Chiba Prefecture
This attraction is at Narita Airport
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1 - 10 of 37 reviews
Reviewed yesterday

We bought our JR pass in H.I.S travel agency and we had to exchange this voucher with the future pass. We were welcomed by hostess who gave a form to fill. Then make a queue (it looks like big queue but in fact short with...More

Date of experience: May 2019
Thank Phuketlife13
Reviewed 4 weeks ago via mobile

JR East Travel Service Center staff does everything to help you and always finds the way - thank you for your politeness and kindness! Even with clients who are not the easiest, who are tired and confused from a long flight. Have a great day!...More

Date of experience: April 2019
Thank teetm2017
Reviewed 4 weeks ago

In addition to getting our JR Rail Passes, we requested and received 13 separate train reservation tickets for our travel. We had a detailed list showing the train line, train name, departure station and time and arrival station and time. Having this list prepared made...More

Date of experience: April 2019
1  Thank RobertH8090
Reviewed April 12, 2019

This office sells the Japan Rail Pass and the Narita Express tickets, and can help you make seat reservations, among other things. While we had already planned our train travel in detail the staff in this office helped us make better decisions and saved us...More

Date of experience: March 2019
Thank MandanaJames
Reviewed November 24, 2018 via mobile

This is the worst part of arriving in Japan. Even when the terminal is not busy the queues are terrible. Often you can wait one or two hours just to get your pass validated. The system is broken and needs reform. The Rail Pass is...More

Date of experience: October 2018
Thank Rodkoi
Reviewed November 11, 2018

If travelling through Japan by train, buying a JR train ticket is the best way to go. It needs to be activated before it takes effect and since thew train from the airport to Tokyo is included, it is best to activate it at the...More

Date of experience: October 2018
Thank Davo60
Reviewed November 2, 2018

We were hugely impressed with the efficiency and politeness of the staff manning this counter. The speed with which they work is outstanding. All tourists queue up to get their Japan Rail pass validated and stamped at this counter. Tickets for the Narita Express is...More

Date of experience: September 2018
Thank puchka
Reviewed October 23, 2018

One cannot avoid going to them when arriving at the Narita airport first time. They guided us on how to take a train for Shinjuku, helped us with ticket reservation and activation of our JR Pass.

Date of experience: October 2018
1  Thank Avinash Chandra A
Reviewed October 18, 2018

JR Travel service offers a special round trip fare from Narita Airport to Tokyo on the NEX train (at this time of posting) $38.00 USD round trip per person. Reserved comfortable seats, fast, convenient, clean, approximately one hour travel time. Coming from New York City...More

Date of experience: October 2018
3  Thank BadBoyz
Reviewed September 4, 2018 via mobile

We arrived at Narita Airport at ard 8.30am. After clearing immigration. And collecting our baggage, we went to the basement to buy our Nex round trip tickets here. It is discounted at ¥4000 per round trip per person. When you go in, a staff will...More

Date of experience: September 2018
3  Thank Hazwan
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Questions & Answers
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Donna R
March 26, 2019|
Response from Davo60 | Reviewed this property |
Hi Donna From memory, it was on the right hand side at the bottom of the escalator leading to the station. Whether I asked for directions, or whether the directions were clear, I don’t recall, but I it was easy to... More
July 28, 2018|
Response from Carole S | Reviewed this property |
Don't know. Ask JR.