After booking an overnight Wadi Rum shore excursion for November 1 - 2 with Jordan Horizons Tours, we were unable to complete the trip. On the evening of October 27, the captain of our cruise ship announced that due to the conflict in Israel and surrounding areas, our ship would not make port in Aqaba due to safety concerns. I immediately emailed our contact at Jordan Horizons Tours, Basma Hayudini, to notify him that we would not arrive Aqaba and needed to cancel our excursion. Even though we were outside the limit for cancelling and receiving a refund, Basma was very cooperative and understanding. He immediately responded that we would be refunded, less an administrative fee. And the credit was on our Visa account within a couple of days.
We were extremely disappointed that we were not able to enjoy time in Jordan. Although, we had traveled to this country before, we were looking forward to the overnight star gazing experience in Wadi Rum.
Hopefully, we will be able to visit Jordan again and will definitely plan to book future excursions with Jordan Horizons Tours.