Kim Anh Shoe Shop

Kim Anh Shoe Shop, Hoi An: Address, Phone Number, Kim Anh Shoe Shop Reviews: 2.5/5

Kim Anh Shoe Shop
Speciality & Gift Shops

7 reviews
Very good

Michelle L
16 contributions
Mar 2016 • Couples
THIS PLACE IS A COMPLETE RIP OFF! After my shoes were completed wrong 2x they still refused to give me all of my money back and was way overcharged. Do yourself a favor and stay far away from this store!
Written March 8, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Clem E
74 contributions
My only bad experience in vietnam in one month ....
May 2015 • Friends
Nothing is ok in this shop, the lady is just a bad person who stole my money and dont give me my shoes. I ordered 2 pairs, and also said her i leave the day after, she said everything will be ok, but the shoes didn't fit, she took it and she never came back and never refunded my money .... such a bad person, such a bad shop.
Written May 6, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tegan T
5 contributions
This shop was recommended to me by a tour company.
I showed the lady photos of 3 pairs of shoes and she confidently told me she could copy them and they would look exactly like the pictures. The lady said they would be US$75-95 each pair. I thought this premium price meant they would be excellent quality. She tried to make me pay the full amount upfront and I said I was only willing to pay a deposit (US$110). She confirmed the deposit was refundable if I was unhappy with the shoes.
The lady then measured my foot by drawing around it on a piece of paper.
At the first fitting, the shoes were so ill fitting I couldn't even put them on. The enclosed shoes were 1-2 sizes too small and the open toed shoes the straps over my toes were much too big while the ankle straps were so small they didn't even reach around my ankle to do the shoe up. Beyond that, the quality was terrible. The leathers were not those I had picked samples of. There were chips in the heel and there were small tears in the leather around corners. There was glue oozing out from the sole. The heel was only glued on and peeled off with a small amount of force and the heel did not sit flat with the sole. The insole was wider than the shoe and just glued on with no stitching. The shoes also looked nothing like the picture and instead seemed to be made from a run-of-the-mill style, so much so that 2 of the pairs of shoes were now fairly identical.
I told the lady I was not happy with the shoes and pointed out all of the above problems and she assured me this was just the first fitting and these problems would be fixed for the second fitting.
Alas, at the second fitting the shoes still did not fit, the quality was still terrible and they still looked nothing like the pictures I had selected. I told her I was only willing to buy 2 pairs for a lower price, and the third pair was simply not acceptable and could not be fixed. She again told me she could fix the problems on the other 2 pairs. The lady brought the shoes to my hotel later that night and absolutely nothing had been fixed. At this point, with a flight the next morning, I told her I was very unhappy with the shoes and wanted my deposit refunded. The lady pretended to make a phone call and then rode off on her motorbike, leaving the shoes at my hotel. The next morning I went to the shop and found it was closed (at the same time I had been there the previous days) and the neighbouring shops said she was always open by now and she was not answering her mobile when they called. I sat outside the shop waiting for it to open and the lady drove past on her motorbike, saw me and looked the other way and sped off.
Absolutely disgusted with the lady's conduct and the service I was receiving, I contacted my tour guide who had recommended that shop and he was somehow able to get in contact with her and got her to open the shop and refund my deposit.
The shoes were terrible and the shop was awful to deal with - please go elsewhere in Hoi An to have shoes tailored. Kim Anh was a stressful and unpleasant experience all round.
Written January 29, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bellbrae, Australia165 contributions
Good shoes!!
Aug 2014 • Couples
We had this place recommended to us on our last visit to Hoi An and had 3 pairs made then so I knew they lasted well.
We returned this time and had 2 pairs of short boots and 2 pairs of sandals made.All leather inside and out.The selection of leathers is very extensive and you can pick any design.The lady who runs the shop is friendly and a good saleswoman.
Make sure you allow time for them to make them and do a return fitting(about 2days)
I had to had one pair adjusted and they delivered them to the hotel for us later that day.

If you want some shoes made to your foot size and still at a reasonable price give this place a go
Written August 24, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Australian Capital Territory, Australia2 contributions
Leather heeled shoes excellent
Jul 2014 • Family
I stumbled across this place on my holiday in hoi an and the lady was very genuine (Kim anh) I showed her a photo and she took me to her house where they were being made so I could see exactly how they were being made and it was nothing short of amazing.
The fit was perfect and the leather is very soft!! Highly recommend!!
Written July 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

16 contributions
Disappointing - cheap-looking finish
This place was recommended by a friend who had sandals made, and as the other, good review is for sandals I'm willing to assume that maybe they do sandals well. But the boots I had made are horrible. When I first went for my fitting the boots I was shown looked nothing like the pictures we had discussed, the heel was different to the one we had chosen and the left boot was a size too big. After I complained Kim remade them, and at least they now fit, but they still don't look how I expected and the finish is cheap- the heel and sides of the sole are misshapen in parts and the pull-loops at the top of the boot are made of un-stitched, thin, cheap leather. The leather soles are unstitched and topped with an ugly beige non-slip surface. They obviously work off a standard boot pattern as the top of the boot is still nothing like the style I wanted- it's just wider than their first attempt. A friend had a pair of shoes made at the Friendly Shoe Shop down the road and I should have gone there as the quality was far superior, if slightly more expensive.
Written April 9, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ravi N
Perth, Australia14 contributions
Those Sandals are well heeled and travelled
Oct 2013 • Family
What an experience! Very honest ladies to deal with and open to bargaining.
After the typhoon hit Hoi An, their trade, like the other traders, was drastically affected. Most tourists had been evacuated as a precaution which resulted in a mainstay trade downturn.
Yet they kept their chin up and faced adversity well.
Just when you thought it was safe to come out of the water, yet another minor hiccup took place. The sandals were delivered to the wrong hotel of the same brand and too late to be rectified before we left for Ho Chi Minh city.
These ladies made sure that the sandals were couriered to our hotel in HCM and we received it the day after our arrival on a Saturday at that. It would have been a great cost to them.
I salute their integrity and customer care.
Written October 20, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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