Tu-Chi Bags

Tu-Chi Bags, Hoi An: Address, Phone Number, Tu-Chi Bags Reviews: 5/5

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5.0
157 reviews
Excellent
143
Very good
6
Average
4
Poor
3
Terrible
1

Emily E
3 contributions
Open for Appointment
Jul 2020
Due to COVID they are not open all the time but I messaged them before I came to town and set up an appointment. They opened their shop for me and were able to copy a leather bag for me in less than 24hrs. The bags are beautiful and well made. Cannot wait to were them around town. Thank you!
Written August 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anna
12 contributions
Highly recommend!
Mar 2020 • Solo
I’ve had six bags made here now for myself & family and they’ve all been beautiful. Such high quality but still made super quickly. The owner is so helpful and friendly and offers suggestions of what will/won’t look good. If you bring a picture of a bag you want made they will make an identical one, it’s amazing. I highly recommend coming here!
Written March 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

epiphany9
Bairdford, PA59 contributions
Beautiful Custom Leather Goods!
Feb 2020
We had just over 1 day in Hoi An and Tu Chi was able to make me the design of shoes I was dreaming of, and a beautiful custom leather bag! I told the kind and helpful shop owner exactly what I was looking for and she brought it to life in less than 24 hours! Hand made and designed shoes and a tote bag! I was able to hand pick my leather, and tell her what I did and did not want. Amazing! She also has pre made leather goods for sale at very reasonable prices if you need to pick up gifts for yourself or others while in Hoi An. I can’t say enough good things!!
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Margie S
8 contributions
Tu Chi Leather bags are beautiful!
Feb 2020 • Friends
We visited Hoi an to purchase many leather bags, backpacks, wallets, totes and more! We could not be more satisfied. After searching around, we found that the craftsmanship, leather quality and service were exceptional and the best in the city! They even let us see their workshop! The sisters were so sweet and friendly. They let us choose our own designs, colors and hardware. They got the bags done crazy fast and even had the postal worker come to the shop to ship our stuff home. Incredible experience, and we will be back for sure!
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

audrey m
West Kelowna, Canada71 contributions
Nice boots
Feb 2020
I ordered a pair of custom black high top boots and I was so pleased with the pair. I showed the owner a picture of my favourite boots at home and she copied them perfectly, fit excellent after one adjustment. I went there because of other great reviews,you will not be disappointed
Written February 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Janice H
5 contributions
Re: Beautiful Work
Nov 2019 • Solo
I had a handbag made based on one of their display models, with a few minor changes. Mine was made with a buttery soft grey leather and is exactly what I had in mind. I'm extremely pleased and would definitely choose Tu Chi again if I visit Hoi An.
Written November 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ruthey
Dublin, Ireland71 contributions
Be very clear about expectations with yourself and saleswomen.
Oct 2019 • Couples
Thought carefully about this review in order to be fair.
At outset want to say that there are a lot of cheap leather products to be found in market and in other shops. The reason I came here was based on reviews regarding quality and workmanship. However our experience was a disappointment.
To be fair the lady who works there is lovely and did really try to make an effort so we would be pleased.
Initially I chose the leather for five wallets and a handbag from leather scraps in shop. After I had paid a deposit it turned out that they no longer had part of the leather I had chosen in stock. I was only told this the next day when I was taken to the house where they keep leather for a jacket. I found myself choosing alternatives I was less than happy with due to my lack of assertiveness - I should have changed or cancelled the order.
I also realize that photos I had brought of a wallet and a bag weren’t perfect and lack of exact measurements and left room for interpretation and this along with language restrictions added to difficulty.
The project required a lot of time and traveling back and forward as this shop was not to close to hotel.
The results were far from expected and handbag not like I had asked for. I chose soft leather and the bag came out stiff as a board. This was frustrating as I said that if she had a problem she should call me. She offered to make a new one different from my original design and drop it to our hotel the next day. Also offered to make any corrections necessary but was limited by zippers and buckles available to her .
As promised the next morning she came to hotel in the pouring rain with the new bag.
The end product of bag was a simple design though the leather on second bag is really soft. Shoulder strap badly done.
All in all the outcome was expensive in relation to the end product and don’t feel the workmanship justified the price. Please note this is not Italian workmanship or anything like it.
As I said the lady who runs shop is very sweet and did want to resolve the problems and offered a small discount on the handbag.
Tip: go with the designs you see. if you want copy of your own design take lots of photos, take exact measurements, and check they really can do what you want before giving deposit.
Written October 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

2014annon
Rosebud, Australia16 contributions
Excellent all Round
Aug 2019
We had a back pack made for our son. We saw a bag in store that we liked but wanted slightly bigger and 2 different colours. The girl in the shop was amazing, so helpful. Not at all pushy, I also wanted some boots made however they didn't have the heel I wanted. I had them made else where but wish I had them made here. The quality of leather and the stitching on the bag is amazing. Compared to my boots which I'm not sure how long they will last. Highly recommend this place, took them aprox 24hours to make the bag.
Written August 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

djdjrtjabs
4 contributions
Great Quality Excellent Service
Jul 2019
We found this store via the Trip Advisor recommendations. We were looking to have a duffel bag made but thought we may have left a bit late. We were greeted by a lovely gentleman who asked us to look around and was so keen to offer assistance. There were many types of bags to provide guidance and many types of leather to choose from. Once we had decided the style and type of leather and advised him that we needed it within 24 hours he was only too glad to help and true to his word the bag was finished within 24 hours. I have since had about five flights with the bag and it is still like new and from my perspective is very good quality at a very realistic price. I would certainly recommend these guys to anyone.
Written July 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Carmen
Ho Chi Minh City, Vietnam3 contributions
Great for bags. Would probably look elsewhere for shoes.
Mar 2019
My husband and I came looking for leather bags and shoes. We had heard great reviews and the ladies who helped us were very friendly and patient.

I agree with others that bags are their speciality as he had a lovely leather duffle bag made and my work messenger bag came out perfect.

Onto the shoes now, I would say if they have a sample of it in store they’ll likely be able to do it well. However, anything custom made for us did not turn out exactly as we had showed them in photos. The fits were off so she was kind enough to try to redo them but even then it wasn’t perfect. We ordered our stuff the first night and they asked us to come the 3rd day afternoon and when things didn’t fit she took us to the place where they made the shoes to try to make it work but it took hours. We wasted a lot of time sitting on a little stool awkwardly in their home while everyone worked around us and with us trying the shoes multiple times and still not getting a good fit. I think I was more upset about the fact that this is not how I wanted to spend my last evening in Hoi An. We had wanted to walk away from the initially when the 2/4 shoes didn’t turn out how we wanted but she tried to convince us to take them as is even though the styles and fits were off which was a bit ridiculous.

We probably wasted at least 3-4 hours the last night trying to sort it all out and finally we left without taking one of the pairs of shoes after a lot of back and forth discussion. We wanted to walk away from the 2/4 pairs of shoes we had ordered to begin with but she was very insistent they could get it right but that was not worth our time and hassle.

Retrospectively I would have gone to another store that has the guarantee if you don’t like the shoes or if they don’t turn out exactly as you want you can walk away rather than try to rush it and spend hours of your time fixing what they didn’t get right. I know it’s not easy making the shoes but then they should have had a first sample done the 2nd day so they could do a fitting on the third day.

However regardless the stuff we did take home I would say is great quality and they were nice to deal with. Would definitely go back for the bags.
Written April 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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