Friendly Leather Bags

Friendly Leather Bags, Hoi An: Address, Phone Number, Friendly Leather Bags Reviews: 5/5

Friendly Leather Bags
5
Speciality & Gift Shops
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Friendly bags is the only one bags shop in Hoi An. We are able to make travel bags, handbags, bags for laptop or iPad and wallets to measure. In less than one day, you can receive your bags after had chosen your design and the fabric.Behind our shop, you can visit the small factory and discover how we are making your bags.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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5.0
680 reviews
Excellent
617
Very good
47
Average
8
Poor
2
Terrible
6

Byron
Melbourne, Australia17 contributions
Solo
A quick google when I arrived here led me to choosing this place.

Great service, helped me customise a leather overnight bag.

Chose outside leather,buckles and zips,aswell as interior material

Excellent quality, quick turnaround, a good warranty (untested) at a great price!
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

kerry1404
Gold Coast, Australia19 contributions
Couples
Love these guys so much has been back 3 times and had bags made. The quality is great and we’ve never had an issue with any of them. This time we purchased a duffel bag and had a handbag made from my own design, all up $310 AUD the duffel in leather alone would cost a hell of a lot if purchased here as it’s solid leather as is the handbag.
Love these guys 😀
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Kerry, Thank you so much for your review and for your trust ! It's always a pleasure to have you in our shop and make bags for you. We travel a lot to find the best quality for our customers. The happiness of our customers is the most important thing for us. Feel free to send us some pictures of you with your bags ! We hope to see you again, thank you very much for came back!
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Janet T
Melbourne, Australia8 contributions
Couples
Na was so lovely. She helped me recreate a tanned bucket bag that I had back home within 24hrs!! She was very patient when I was looking at all the leather swatches and made great recommendations. I use my bag everyday for work and have received many compliments. Awesome place, 5 stars!
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dob252
San Jose, CA2 contributions
I am belatedly writing this review. Last year, I wanted to have a bespoke briefcase made based on an existing bag I had. I was extremely happy with the result and the level of service all around. The quality, value for cost, timing, professionalism and attention to detail were all amazing. I would especially like to highlight the professionalism. I worked with Na and she provided a thoughtful walkthrough of the process (i.e, what aspects of the bag they could replicate, what they could not, and suggested modifications to ensure a better result) and she made careful note of all of my requests. The result was a beautiful and durable bag made to order in just a couple of days. I look forward to having more bags made the next time I am in Hoi An.
Written April 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helen L
Nottingham, UK5 contributions
Bought myself a customised bag here, I inspected it in store and it was great and I was very happy. The two sales assistants were also very helpful.

However, since I have returned to the UK I've noticed the silver lock mechanism has a lot of bubbles, which is very visible by the naked eye. I have transported the bag very carefully (carry-on luggage) and have not used it. I have now contacted the seller and will update my review accordingly.
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

lisanlola
6 contributions
This is my 2nd visit to the friendly leather bag shop, this visit i had a leather backpack, two handbags, a wallet and belts. My friend had a satchel, wallets and a belt made, all from our specifications. Na helped us through this process, she is so patient and knowledgable and provided some good suggestions. The quality of the bags is amazing and we are so happy with our purchases. If you want great service and quality leather products, then definately make a visit to this shop! We will be back next year!
Lisa and Josh
Written January 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Turnis
3 contributions
I walked in with a couple of bad pictures of a bag I liked. The girl in the store looked at them, said they could do it and helped me pick out materials and colour. Result is very good. They even added details from the picture that I had not noticed such as a couple of pockets inside. There is a year guarantee and if you are not satisfied, they will sort it out.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Turnis, Thank you so much for your review. It was a pleasure to create bags for you. We tried our best to make the perfect bag, we are happy to see you satisfied about the result. Feel free to contact us if you have any question. We hope to see you again if you come back to Hoi An one day !
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Chris L
1 contribution
Couples
Love our bags! Got 2 overnight bags and a laptop bag. Staff were extremely helpful, spoke great English and super friendly. Bags were made to order and delivered to our hotel. Quality is great. Would highly recommend Friendly Bag place
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ads209
Bangkok17 contributions
Solo
I wanted to get a bag made in hoi an and after reading the great reviews online I settled on this place. Much to my regret, I should have trusted my guesthouse owner who told me it was a bad idea to do such a thing in this town. The process was frustrating throughout and took up time that could have been much better spent enjoying the sights, beach and food.

I settled on a design based on a picture shown to me from a catalogue provided by Friendly Bags. We determined a price (much higher than other shops offered) and slowly began realizing it was a bad idea. After we settled and paid the deposit, she began to tell me that certain features of the bag couldn't be included by their shop. Things like matching zipper, piping, interior, etc..all varied from the initial image. When they first told me to come back, I had to wait a long time as they told me they were still finishing it up at the factory. Nothing is done in house. When it arrived, it looked terrible. Cuts weren't strait and things we agreed upon were different or not considered on their part. Magnetic snaps to keep the bag closed werent evenly lined up and created awkward folds in the leather. it looked like i has made it. When asked to see the original picture, it was conveniently left at the factory, according to the staff. Same went for the measurements and details we agreed on, it too couldn't be produced.

I was ready to walk away but was convinced to show up the next day to find a refreshed and better bag. I did just that and felt like I had been duped again. Half of what was agreed to was fixed and the rest was ignored. I told her I wanted my money back and after a decent amount of back and forth, she did agree to refund my deposit. I am very grateful of this as I know that isn't often the norm for such services.

I would have been inclined to give a more favorable review since I did receive a refund of my deposit, however the entire process left a bad taste in my mouth. She tried to ask for a tip for giving me a refund, there was serious miscommunication as to what features they could provide and at the end of all of it, I was pleaded with to write a good review on TA for them. They claim the owner only offers days off if the staff get specifically mentioned in reviews online and was told the same story at Friendly Shoes, as the so called owner sat right there and watched the exchange. A shady story and an even more dubious business practice. All in all I strongly suggest sticking to what makes hoi an great and avoid getting bags made at Friendly Bags.
Written April 2, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Geoff D
1 contribution
Friends
I recently purchased a leather bag from the the Friendly Leather bags shop in Hoi An, Vietnam. Whilst there they were fantastic to deal with as they were most obliging and happy to make any adjustments we asked for. They also mentioned a number of times the bag comes with a 100% guarantee which I took little notice of at the time thinking once I was back in Australia all would be forgotten

How wrong was I. On returning to Australia we noticed a smell from the leather that would not go away. I thought i may have wasted my money but after making contact with the Friendly Bag team they understood the issue and replaced the bag with no questions asked. They sent a new bag direct to Australia with no costs incurred by myself

I now have a new fantastic bag that I am very happy with thanks to the special team at Friendly Bags. I cannot say enough good things to fully describe my recent experience with them. Special thanks to Lina who arranged everything without fuss

They really are friendly at Friendly Leather bags

Geoff Dargan
Australia
Written May 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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