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Friendly Shoe Shop

Open Now: 8:30 AM - 9:00 PM
Open today: 8:30 AM - 9:00 PM
Review Highlights
Shoes

Our salesgirl Loan was extremely helpful, caring, and professional . She made certain that we had a... read more

Reviewed yesterday
DonDonBB
via mobile
Very good after sales service!

Unusual for Vietnam but this shop will sent follow up email after your purchase and even gives a 6... read more

Reviewed 2 days ago
WKLOO
,
Kuala Lumpur, Malaysia
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1,045
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Certificate of Excellence
Traveler Overview
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
“pair of boots”(60 reviews)
“sole”(56 reviews)
“great service”(118 reviews)
About
Make the shoes you ever dreamed of. Leather boots, sport shoes... everything is possible. Free internet for customers. Delivery in your hotel in 12h. Visit us ! No like = no pay!
Open Now
Hours Today: 8:30 AM - 9:00 PM
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Contact
18 Tran Phu Street | 15b Hoang Dieu Street, Hoi An 51000, Vietnam
Website
+84 93 521 13 82
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Show reviews that mention
All reviews pair of boots sole great service knee high boots leather sandals brown leather leather goods finished product custom made fitted perfectly back home my partner minor adjustments within hours final product next morning excellent quality
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1 - 10 of 1,164 reviews
Reviewed yesterday via mobile

Our salesgirl Loan was extremely helpful, caring, and professional . She made certain that we had a great experience and were satisfied with the products. She even made certain that ink marks were removed from the suede boots. Please pay her more money . She...More

Date of experience: January 2019
Thank DonDonBB
Reviewed 2 days ago

Unusual for Vietnam but this shop will sent follow up email after your purchase and even gives a 6 months warranty. If not happy, sent the shoes back!

Date of experience: December 2018
Thank WKLOO
Reviewed 2 days ago via mobile

My brother initially went in to get a pair of black lace up boots made custom. They helped him choose the style and leather and even the type of metal. We went back the next day for an initial fitting and minor adjustments needed to...More

Date of experience: January 2019
Thank mayamiatkowski
Reviewed 3 days ago via mobile

I went to Friendly's because of their high rating on trip advisor. I shopped around a bit and found their prices to be comparable to other shops. The service and quality at Friendly Shoe Shop are fantastic. I have bunions and have a very hard...More

Date of experience: December 2018
Thank 638leighs
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 days ago

Hi, Thank you very much for your review and the picture ! We are very happy to see you happy with your new shoes, and that you feel comfortable, it’s very important. We hope that you will think about your Vietnamese trip when you will...More

Reviewed 3 days ago via mobile

I visited Friendly shoe shop during our time in Hoi An and got a pair of boots made. They were just what I envisioned and excellent quality, and are very comfortable to wear. The whole process was made very easy by the fantastic staff and...More

Date of experience: January 2019
Thank gemfraser1
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 days ago

Hi Gemfraser1, Thank you for your friendly review ! We will show it to our friendly team. It’s always a pleasure to see that customers love our products and services. We do our best everyday to improve everything, and the quality is very important for...More

Reviewed 5 days ago via mobile

Amazing service from the girls and fabulous shoes. We had made a pair of boots better than the RM Williams my partner has - fully customised to his foot with beautiful leather for $80usd and a pair of heels for myself customised to my unevenly...More

Date of experience: January 2019
1  Thank 108katrinav
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 2 days ago

Hi, Thank you for your review ! What a pleasure to see you happy with your new shoes. We hope that you will think about Friendly Shop every time you will wear the shoes. Don’t hesitate to contact us if you have any question or...More

Reviewed 1 week ago via mobile

Super friendly staff selling beautifully crafted, well-designed shoes (that were finished in a record 36 hours!). My husband and I had 3 pairs of shoes made, all of them with different designs (ankle boots, open flats, closed flats) and colors (honey, brown, black with snakeskin...More

Date of experience: December 2018
Thank Mariafernanda1989
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi Maria, What a pleasure to read you ! Thank you very much for your review. It’s always a pleasure to see our customers happy with our friendly products. It’s the most important for us. We hope that your husband will be very happy with...More

Reviewed 1 week ago via mobile

Compared a little bit at the City and then went to the friendly Shoe Shop where the crazy dog and Phuong welcomed us very well. Before the visit I recommend to inspire yourself through Google Images of shoe webshops. It's in general much easier to...More

Date of experience: January 2019
Thank 7,094,562
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi Richard, Thank you so much for your friendly review ! We are so happy to see you happy about our services and products :-) Phuong will be very happy to read your review also. The picture is nice ! We hope that you had...More

Reviewed 1 week ago via mobile

Friendly staff, excellent quality shoes. Would definitely recommend paying a bit more to go here compared to the other stores that offered cheaper but not nearly as good quality as Friendly Shop.More

Date of experience: November 2018
Thank Monique S
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi Monique, Thank you for your review ! We are very happy to see you satisfied with your shoes :-) The quality is very important for us, so it’s a pleasure to read your message. We hope to see you again if you come back...More

Reviewed 1 week ago via mobile

I had shoes copied and chose from the styles they had there. There are lots of choices of leather, but not so much for different types of heels and soles. I would have appreciated a little more advice on how certain types of leather would...More

Date of experience: January 2019
Thank JayminMaureen
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi JayminMaureen, We sincerely apologize for what happened with your shoes. We always want our customers to be happy with their shoes, and we do our best everyday for this. I will talk about this with the team. Thank you for you review. Don’t hesitate...More

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Questions & Answers
Ask a question
Mélanie P
February 9, 2018|
Answer
Response from Joshua c | Reviewed this property |
Not unless you sent them your orthotics.
0
Votes
StellaL1483
September 11, 2017|
AnswerShow all 3 answers
Response from Nadia M |
Some reviews have said they do offer faux leather. So I think so yes
0
Votes
Patrick L
February 28, 2017|
Answer
Response from GregC887 | Reviewed this property |
I realise that it's some months since you asked this question but given that no-one has replied, I hope my answer helps. We've just got back from Hoi An. The bag show that is owned by the same people were happy to do email... More
0
Votes