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Friendly Shoe Shop

1,425 Reviews
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Friendly Shoe Shop

1,425 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
Recommended experiences in and around Hoi An
from $32.20
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from $31.49
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18 Tran Phu Street 15b Hoang Dieu Street, Hoi An 51000 Vietnam
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Hoi An Ancient city and My Son Sanctuary day trip including lunch and guide
Day Trips

Hoi An Ancient city and My Son Sanctuary day trip including lunch and guide

1 review
HOI AN ANCIENT TOWN<br><br>Take a step back in time on a walking tour of HoiAn Ancient Town - a UNESCO World Heritage Site. A private guide leads you through the well-kept historic district of this once-prosperous seaport city. <br><br>MY SON SANCTUARY<br><br>This tour is a must-see for those who are interested in architecture and ancient civilizations. My Son sanctuary was an imperial city during the Champa civilization, between the 4th and the 12th centuries
$96.89 per adult
1,425Reviews12Q&A
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yenhuynh wrote a review Jan 2020
HCMC9 contributions3 helpful votes
I have two pairs made from this store with good quality handmade products. Thanks! The staff once didn't check the availability of the fabric I chose & did record my number to inform the issue. Once I got back, I had to choose new materials and wait for one more day in town. Though, we're happy with the products in the end.
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Date of experience: December 2019
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Response from Thong D, Propriétaire at Friendly Shoe Shop
Responded Jan 25, 2020
Hi, Thank you for your review. We sincerely apologize about this mistake with the leather, and for your time. We will be very careful about this. The service and the quality of our products are very important for us. We hope that you like your new friendly items ! Thanks for choosing Friendly Shop !
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Launceston, Australia186 contributions43 helpful votes
Purchase some black leather Oxfords. Three fittings as I wasn't quite happy each visit but they made it right without question. Most comfortable pair of shoes ever
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Date of experience: January 2020
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Response from Thong D, Propriétaire at Friendly Shoe Shop
Responded Jan 25, 2020
Hi, Thank you for taking the time to write a review ! We sincerely apologize about your time. As you know we make everything by hand, and it can happens that we need to fix little things. But thank you very much for writing a 5 star review ! We are very happy to see you satisfied with the final result. Feel free to contact us if you have any question. Thanks for choosing Friendly Shop !
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JoeM_LA wrote a review Jan 2020
10 contributions1 helpful vote
I stumbled upon this shop and chose to buy some dress shoes. Very happy with the result and time it took to make. Went back for a fitting the next day and things weren't fitting quite right so came back a 2nd day for a 2nd fitting and they fit like a glove. Very enjoyable experience.
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Date of experience: November 2019
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Response from Thong D, Propriétaire at Friendly Shoe Shop
Responded Jan 25, 2020
Hi Joe, Thank you so much for your review ! We tried our best to make the perfect dress shoes for you. We are very happy to see you happy ! It can happens that we need to fix some little things as we make everything by hand, but we do it with pleasure. It's very important for us to have customers 100% happy with their products and experience. Thank you very much for choosing Friendly Shop !
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Nimsha83 wrote a review Jan 2020
Canberra, Australia15 contributions15 helpful votes
I had decided I wanted some shoes made whilst in Hoi An and headed to the Friendly Shoe shop with only a limited time left on my stay - approx 3 days left. So I was not sure how or if this would work. I went into the store and the staff were very friendly and not pushy - they let me browse for a bit prior to approaching me. The staff member then asked me what I was looking for and I said flat shoes but a little different. So she showed me a few different types and we found two that were going the be combined to make the style I wanted. I was then shown the different types/samples of leather that you could select from - so many choices in colour, softness and grade of leather. We also discussed the inside and sole options which again are extensive. My foot measurements were then taken of both feet and all the required spots. She noticed I kept looking at sandals so I decided to get a pair of these made too. Once I had selected the leather, all options I wanted and paid a deposit I was advised to return on Friday at 11am which was in approx 48 hours time. She also restated that if I was not happy they would refund the deposit. I returned on the Friday morning a little early as I got moving earlier than expected - I was not sure if they would be there or not. I was pleasantly surprised to find the the shoes were there and ready for a fitting. The fitting went smoothly I tried on both pairs and each time the staff member checked I was happy with the fit and stated that if there was any problems they could be fixed within ta short time frame. As I was very impressed with the service and how the shoes turned out I asked if I could have a second pair of each type made, to which she said yes even though I was due to depart of the Sunday morning. So the request was made for me to return at 2pm on the Saturday. I returned on the Saturday afternoon and was happy with all 4 pairs of shoes. Therefore I finalised the payment and was advised not to wear them for a couple of days to allow the glue/stitching to fully set. I was advised of the 6 month guarantee to which I was very happy to hear about as living in Australia it gives you that peace of mind. This was also followed up via email a couple of days later. I recommend if you want shoes that a made to measure that you come see the staff here. As to get anything comparable in my home country I would have paid so much more.
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Date of experience: January 2020
1 Helpful vote
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Response from Thong D, Propriétaire at Friendly Shoe Shop
Responded Jan 25, 2020
Hi Nimsha, Wow, thank you so so much for your review and for taking the time to write it. We are so happy to read it ! That's why we like our shop also, meeting Friendly customers and share good moments with them. Thank you for your trust and for choosing Friendly Shop. As you know also, we keep all the measurements of our customers. So if one day you want to order shoes online, feel free to contact us by email at friendlyshophoian@gmail.com. We will help you with pleasure. And feel free to send us some pictures of you and your new friendly items ! Have a lovely day and thank you again for this very friendly review !
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Matthew L wrote a review Jan 2020
Bath, United Kingdom16 contributions1 helpful vote
+1
The first thing I noticed was how the staff weren’t really pushy like most of the other stores in Hoi An. When I did decide I wanted to order something, they were really attentive and told me to sit down, relax and take my time to choose the materials etc. Once measured, they take a deposit and ask you to come back the next day to see if fit ok. Mine were a little tight so they asked me to come back the next day once they have adjusted them. When I returned they fitted perfectly so I paid the remaining balance. Here I was informed you also receive a 6 month warranty which I hadn’t expected. Loved the shoes and was really impressed with the service so highly recommend buying your shoes here 👍🏼
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Date of experience: January 2020
1 Helpful vote
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Response from Thong D, Propriétaire at Friendly Shoe Shop
Responded Jan 12, 2020
Hi Matthew, Thank you very much for your review ! We know that it's very important to take the time to make shoes and bags and not feel rushed. It's a unique experience that every customer need to enjoy. As you said, it can happens that we need to fix little things but we try our best to fix in few hours, and do it with pleasure. We hope that you will think about us every time you will wear your shoes and we hope to see you again if you come back to Hoi An one day. Thanks for choosing us !
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