Friendly Shoe Shop

Friendly Shoe Shop, Hoi An: Hours, Address, Friendly Shoe Shop Reviews: 4.5/5

Friendly Shoe Shop
4.5
Speciality & Gift Shops
8:30 AM - 9:00 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 9:00 PM
Sunday
8:30 AM - 9:00 PM
About
Make the shoes you ever dreamed of. Leather boots, sport shoes... everything is possible. Free internet for customers. Delivery in your hotel in 12h. Visit us ! No like = no pay!
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4.5
1,425 reviews
Excellent
1,169
Very good
174
Average
45
Poor
17
Terrible
20

Karen M
5 contributions
Great experience!
Apr 2021 • Couples
Came in hoping to get one pair of shoes for my husband and he left with 3 pairs of shoes and 1 bag, and I left with 5 pairs of shoes and 2 bags! They have excellent quality, great fit and great customer service.
Written April 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nick B
Cheshire, UK4 contributions
FIRST CLASS SERVICE
Feb 2021 • Couples
Having had boots made whilst in Vietnam a couple of years ago, I contacted Friendly Shoe Shop to enquire if it was possible to have some boots made and shipped to the U.K.

Thong was FANTASTIC, l sent a photo of the boot I wanted created and was sent photos of leather samples to choose from with advice on which would work best. Then I was sent a video on how to take the measurements.
When I made my choice and sent the measurements, Thong had me confirm everything before the boots were started.

I paid a deposit via PayPal, simple. When the boots were ready, a week or so later, Thong sent photos of the boots, I forwarded the postage and they arrived 25 days later.

They were perfect, size was exact and every detail replicated, amazing that all that was done via email. Absolutely astounding service, would recommend highly to anybody and I'll definitely be using Friendly Shoe Shop again, as soon as restrictions are lifted and I wouldn't hesitate to do it by email again either.

Many many thanks to you all, fabulous service and communication from start to finish.
Written February 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

yenhuynh
HCMC9 contributions
Good quality & service
Dec 2019
I have two pairs made from this store with good quality handmade products. Thanks!
The staff once didn't check the availability of the fabric I chose & did record my number to inform the issue. Once I got back, I had to choose new materials and wait for one more day in town. Though, we're happy with the products in the end.
Written January 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, Thank you for your review. We sincerely apologize about this mistake with the leather, and for your time. We will be very careful about this. The service and the quality of our products are very important for us. We hope that you like your new friendly items ! Thanks for choosing Friendly Shop !
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SAS Holidays & a bit of Business on the
Launceston, Australia184 contributions
The work and effort to make it right
Jan 2020
Purchase some black leather Oxfords. Three fittings as I wasn't quite happy each visit but they made it right without question. Most comfortable pair of shoes ever
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, Thank you for taking the time to write a review ! We sincerely apologize about your time. As you know we make everything by hand, and it can happens that we need to fix little things. But thank you very much for writing a 5 star review ! We are very happy to see you satisfied with the final result. Feel free to contact us if you have any question. Thanks for choosing Friendly Shop !
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JoeM_LA
10 contributions
Friendly service. Great price. They go the extra mile
Nov 2019
I stumbled upon this shop and chose to buy some dress shoes. Very happy with the result and time it took to make. Went back for a fitting the next day and things weren't fitting quite right so came back a 2nd day for a 2nd fitting and they fit like a glove. Very enjoyable experience.
Written January 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Joe, Thank you so much for your review ! We tried our best to make the perfect dress shoes for you. We are very happy to see you happy ! It can happens that we need to fix some little things as we make everything by hand, but we do it with pleasure. It's very important for us to have customers 100% happy with their products and experience. Thank you very much for choosing Friendly Shop !
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nimsha83
Canberra, Australia15 contributions
Fantastic service and shoes
Jan 2020
I had decided I wanted some shoes made whilst in Hoi An and headed to the Friendly Shoe shop with only a limited time left on my stay - approx 3 days left. So I was not sure how or if this would work.

I went into the store and the staff were very friendly and not pushy - they let me browse for a bit prior to approaching me. The staff member then asked me what I was looking for and I said flat shoes but a little different. So she showed me a few different types and we found two that were going the be combined to make the style I wanted.

I was then shown the different types/samples of leather that you could select from - so many choices in colour, softness and grade of leather. We also discussed the inside and sole options which again are extensive. My foot measurements were then taken of both feet and all the required spots.

She noticed I kept looking at sandals so I decided to get a pair of these made too.
Once I had selected the leather, all options I wanted and paid a deposit I was advised to return on Friday at 11am which was in approx 48 hours time. She also restated that if I was not happy they would refund the deposit.

I returned on the Friday morning a little early as I got moving earlier than expected - I was not sure if they would be there or not. I was pleasantly surprised to find the the shoes were there and ready for a fitting. The fitting went smoothly I tried on both pairs and each time the staff member checked I was happy with the fit and stated that if there was any problems they could be fixed within ta short time frame.

As I was very impressed with the service and how the shoes turned out I asked if I could have a second pair of each type made, to which she said yes even though I was due to depart of the Sunday morning. So the request was made for me to return at 2pm on the Saturday.

I returned on the Saturday afternoon and was happy with all 4 pairs of shoes. Therefore I finalised the payment and was advised not to wear them for a couple of days to allow the glue/stitching to fully set.

I was advised of the 6 month guarantee to which I was very happy to hear about as living in Australia it gives you that peace of mind. This was also followed up via email a couple of days later.

I recommend if you want shoes that a made to measure that you come see the staff here. As to get anything comparable in my home country I would have paid so much more.
Written January 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Nimsha, Wow, thank you so so much for your review and for taking the time to write it. We are so happy to read it ! That's why we like our shop also, meeting Friendly customers and share good moments with them. Thank you for your trust and for choosing Friendly Shop. As you know also, we keep all the measurements of our customers. So if one day you want to order shoes online, feel free to contact us by email at friendlyshophoian@gmail.com. We will help you with pleasure. And feel free to send us some pictures of you and your new friendly items ! Have a lovely day and thank you again for this very friendly review !
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Matthew L
Bath, UK16 contributions
5/5 service and shoes
Jan 2020 • Couples
The first thing I noticed was how the staff weren’t really pushy like most of the other stores in Hoi An. When I did decide I wanted to order something, they were really attentive and told me to sit down, relax and take my time to choose the materials etc. Once measured, they take a deposit and ask you to come back the next day to see if fit ok. Mine were a little tight so they asked me to come back the next day once they have adjusted them. When I returned they fitted perfectly so I paid the remaining balance. Here I was informed you also receive a 6 month warranty which I hadn’t expected. Loved the shoes and was really impressed with the service so highly recommend buying your shoes here 👍🏼
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Matthew, Thank you very much for your review ! We know that it's very important to take the time to make shoes and bags and not feel rushed. It's a unique experience that every customer need to enjoy. As you said, it can happens that we need to fix little things but we try our best to fix in few hours, and do it with pleasure. We hope that you will think about us every time you will wear your shoes and we hope to see you again if you come back to Hoi An one day. Thanks for choosing us !
Written January 12, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rob S
4 contributions
Best customer service and best shoes I’ve ever bought!
Jan 2020 • Couples
Thanks to Phung for taking all the usual hassle out with great advice and enjoyable the shopping experience as much as product (in fact two!) I love at the end. By far the best quality shoes in Hoi An that fit like a glove and are a happy memory of an awesome trip.

Even better a 6 month guarantee for peace of mind that when I return to Australia they’ll look after me should anything happen (which I doubt will!).
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, Thank you for your friendly review! Phuong is very happy to read you. We try our best every day to create perfect items for our customers, and we travel a lot to offer the best quality we can find. Thank you for your kindness, we had a very good moment with you ! Feel free to contact us if you have any question. Thank you for choosing Friendly Shop!
Written January 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

BronteBoy
Hoi An, Vietnam6 contributions
Fantastic Shoes
Jan 2020
Walked in off the street on spec and walked out 30 hours later with two brand new pair of made to measure shoes. Great service - not too pushy, they took a lot of care with the foot measurements and asked me to come back the next day when I would try on. If I wasn’t happy then they would adjust until they were just right. Came back the next day, one pair were perfect while the other seemed just a touch small. “No problem sir, we will adjust and you come back in two hours. Came back three hours later and sure enough the minor adjustment had been made and the shoes fitted like a glove. Well worth a look if you’re after a pair of made to measure shoes.
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Daniel M
Wellington, New Zealand15 contributions
Didn’t buy anything, definitely five star
Jan 2020
It’s odd to review something five star without buying anything, but here we are. They were super helpful, not pushy at all. I figured out roughly what I wanted, spoke to them, they asked how long I’d be in town. After I told them, they turned me down, saying it’s doable but they couldn’t be sure it would be perfect in the time they had, so I’d be better to come back next time. Great to have stores be honest and refuse to do work that they can’t stand behind 100%. Next time I’ll come back and have more time!
Written January 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Daniel, Thank you very very much for your friendly review. And for taking the time to write even if you didn’t buy in our shop. We want all our customers to be 100% happy with their custom items, and we don’t want to make a pair of shoes which will look not perfect if we rush, just for business. We want to be honest with all our customers and make them happy. We hope that we will be able to create the pair of shoes of your dreams one day if you come back to Hoi An. If you want, you can also order online. You can contact us at friendlyshophoian@gmail.com. We will help you with pleasure. Thanks a lot for your review !
Written January 1, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Friendly Shoe Shop

Friendly Shoe Shop is open:
  • Sun - Sat 8:30 AM - 9:00 PM