My husband and I went gorilla trekking at Bwindi Impenetrable Forest in December 2023, and we used Encounter Africa to help us organize the trip. Communication with them was extremely efficient, especially given the time difference, and all of my questions and concerns were addressed promptly. We began organizing the trip about a year beforehand, and along the way, after our gorilla permits had been reserved, we had to change our dates. This was no problem and didn't incur extra costs. We also had trouble deciding whether we would bring our young children to the lodge, or leave them with friends nearby, and Encounter was able to provide cost estimates for both options. We ended up bringing our children, and they were cared for at the lodge by a hotel staff member while my husband and I trekked. The entire experience with Encounter was very easy. They organized the driver to pick us up from our hotel in Kabale, reserved the hotel at Bwindi, and reserved the gorilla permits. The driver was on time to pick us up from Kabale (which surprised us, given all that we had experienced of "Ugandan time") and was very knowledgeable about the gorillas. Encounter made our gorilla trekking experience very easy, and I would highly recommend them!