This agency has been very disappointing on several occasions...
In March I've booked a flight for the end of April. We agree on a price, then they try to raise it because "in April prices go up", though the date of the flight was stated from the very beginning. But that's ok, I reckon in their business they try to make as much money as they can. It's just too bad that didn't work out with me.
Few days before the flight, when weather starts to deteriorate, they message me asking to pay a deposit immediately, even though the agreement was to pay in person the day before the flight. Too bad that doesn't work out either.
On the day before the weather forecast shows snow and strong wind, and my hotel says flights have been cancelled. I message them and their reply is "Your flight confirmed", so I rush to the ATM and then to their office. Only then I find out that Turkish authorities have banned all flights for the day after. And I seriously couldn't stand the way they told me. I went all the way to Cappadocia mostly for the balloon flight, but the guy on the other side of the desk started laughing while he told me that the price we had agreed on was too low to get me a place on the following days, as they were selling for much higher prices now. With a grin he says I should be ready to pay almost double. Meanwhile his colleague is looking in contempt and giggling, and I find that even more infuriating.
So that's how we were told that our trip for the balloon flight wasn't going to have any balloon flight. Just like that, at 10 pm the day before, without any warning or notice, and after they had attempted to get some money from me anyway,
Do yourselves a favour and find a better agency or get in touch directly with balloon companies.