Reliable Travel
Reliable Travel
5
Cultural ToursHistorical & Heritage ToursBalloon RidesSightseeing ToursPrivate Tours
About
I am Serap Aga, the owner of Reliable Travel, a personalized travel service located in magical Cappodocia and as a native, I will provide you with a unique experience of my enchanting country from the inside out. I and my staff treat visitors to a personal, hands-on authentic Turkish cultural experience. We specialize in small groups, cultural tours, individuals and couples, but can also accommodate larger groups who wish the personal touch in the planning of their trip.
Goreme, Türkiye

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Tours and Tickets by Reliable Travel
Travelers talk about
(23 reviews)
(138 reviews)
(22 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles407 reviews
Excellent
380
Very good
24
Average
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Giulia
Abu Dhabi, United Arab Emirates19 contributions
5.0 of 5 bubbles
Nov 2020
I wanted to spend 6 days in late November in Cappadocia to do some hiking as a solo traveller and I decided to contact Serap to organise the tour. Since the beginning she was very nice and very well-organised. Everything was perfect, the itinerary was great and I really enjoy these amazing days discovering Cappadocia mostly by foot to discover both well-known and lesser-known places! She is an amazing guide, very professional and she always helped me when I needed! She really took care of me, and she arranged and personalised the itinerary according to my preferences. Since I love photography, she even paid attention to the best sunlight for every spot to take great pictures! I really recommend Reliable Travel for a real Cappadocia experience. Last but not least, I really appreciated that she always wears a face mask, even during the hiking! Thank you Serap, you have made my day(s)!
Written December 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mia
Singapore, Singapore3 contributions
5.0 of 5 bubbles
Dec 2019
Highly recommend Reliable Travel to cater to your personalised needs for your travel itinerary! My family of 3 throughly enjoyed the entire experience and felt like we were really taken care of from the start till the end. Serap (the owner) responded very quickly to any enquiries and made sure that arrangements made arrived as per scheduled.
As it was my first time planning a trip for my parents, Serap truly made the experience worthwhile and would highly recommend Reliable Travel to others.

She really is, reliable. haha
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Robert D
Houston, TX81 contributions
5.0 of 5 bubbles
Sep 2021
We had an outstanding experience with Reliable Travel for 3 private full-day tours: the History and Culture tour, the Ilhara Valley tour, and the Colors of Cappadocia Hiking tour. Serap Aga and her husband Mustafa hare extraordinarily knowledgeable and friendly and provide a personalized touch. The tours are a balance of must-see sights that you would see on the standard group tours in Cappadocia plus lesser-visited sights that were equally if not more interesting. For instance, Serap took us on a hike with stunning geology and rarely visited cave churches where we did not see another person for hours. During hikes, we did a little foraging for edible nuts and berries. I was especially impressed with her detailed understanding of Cappadocian art and her ability to find hidden passages or ladders that led up to stunning cave churches or pigeon houses that few or no other people seemed to know about.

Serap combines her effective communication skills with a deep knowledge of Cappadocian history, art, geology, and nature. And she also is flexible, responding to her customer's interests. rather than forcing a rigid itinerary. We also appreciated the insights of Mustafa, who was our driver for all of the tours and airport transfers.

Although Serap and Mustafa were our only guide and driver, Serap mentioned that, when they are unavailable, they hire other local guides who they know well and trust. Serap also arranged for balloon tours and airport transfers that were less expensive than what our hotel offered. Private tours are inevitably more expensive than the more common van tours, but we felt these tours were a great value that were more than worth it.

These tours are ideal for anyone who wants to immerse themselves in the history, art, culture, and nature of the region, rather than tourists who just want photos for Instagram at the big, crowded Cappadocian sights.
Written September 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for Robert choosing us for your visit and thank you for an amazing review. So happy to know you are happy !! Hope to welcome you back....
Written April 20, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angela S
Houston, TX7 contributions
5.0 of 5 bubbles
Apr 2022
Serap came recommended to us from a friend who used Reliable Travel a few months ago. Since I was super short on time to work out details, I relied on Reliable to handle our entire Turkey itinerary from the point of landing in Istanbul (we booked our own Houston to Istanbul return tickets and our hotel in Istanbul) to visiting Cappadocia, then Kusadasi for Ephesus, House of Mary and Pamukkale and then on to Istanbul for Hagia Sophia, Blue Mosque, Topkapi Palace, Dolmabahce Palace and a private boat tour of the Bosphorus Strait. Serap arranged the 3 plane trips for two people within Turkey, drivers for pick up and return to the airports and the guides for Kusadasi and Istanbul. When our flight from Kayeseri to Izmir was cancelled about a month and half before our trip, Serap handled the rebooking. When that flight schedule was dramatically changed, Serap re-arranged our schedule for that day to make it all work. Because the transport details were all handled, we could enjoy sightseeing all day and know we would get to the airport on time for the next leg of our journey with no worry. The Kusadasi and Istanbul guides were fantastic and knowledgable and we were able to ask all sorts of questions to understand the history and local customs. I could never have coordinated all these details on my own without lots of second guessing and this was the first time I handed over the job to travel agent. I am so glad I did. I told her the things that were important for us to see and what we could skip and Serap made it all work. I highly recommend Reliable Travel!
Written April 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So happy to receive such a nice review Angela..I am so glad to have met you, such a great heart you have... Hope to see you back at the soonest Serap Ağa Reliable Travel
Written April 12, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Deveshe D
Mumbai2 contributions
5.0 of 5 bubbles
Sep 2019 • Solo
Had a lovely experience. Serap went out of her way to make sure I was happy and comfortable and enjoying myself throughout. My booking was a little last minute, but Serap and team went out of their way to accommodate me and make sure I got to do all the things on my list. When she realised that a couple of aspects of tour wouldn't work for me, she actually switched them out of her own accord. She also took really good care of me, including holding my hand and getting me across a couple of slopes that freaked me out (fear of heights). She also recommended some fantastic restaurants and places to buy things that were reasonable and of very good quality. I have to go back again sometime soon. Serap is also a really nice person very interesting, well-educated and friendly. Highly recommend.
Written August 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

pmanian
Houston, TX3 contributions
5.0 of 5 bubbles
Dec 2019
Great experience with Reliable Tours and Serap Aga in particular. We reached out to Reliable Travel when we started planning our trip. Serap was very prompt in responding and making arrangements. She arranged for airport transportation in Istanbul & Goreme, that worked flawlessly. We booked the Magical Cappadocia trip in Goreme- Serap was great as a guide and a wealth of historical and local information. For the second day, she customized a half day trip for our family. We did the Turkish Night show that was a lot of fun. We were unable to do hot air balloon ride because of adverse weather. Would recommend this company highly and Serap in particular.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Guilherme B
4 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
Serap and her team were wonderful. She arranged us the best balloon flight (the balloonist and the team were absolutely fun and skillful) and the ATV tour, which was also awesome. She replied my text almost instantly and was always asking if we were enjoying and having a good time. Unforgettable experience! 6 stars if I could. Thank you!!!
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gemcy
Kuwait City, Kuwait3 contributions
5.0 of 5 bubbles
Mar 2023 • Family
Serap is a very kind and genuine person who goes out of her way to make sure her guests have a safe and wonderful trip.

I have been in touch with Serap from 2020. Unfortunately the 2020 trip was cancelled due to COVID. But our dream trip came true in 2023, all thanks to dear Serap.

She arranged the whole 10 days of our tour - from Istanbul to Izmir to Cappadocia , she arranged airport transfers, accommodation, everything was flawless.

She was like a family to us when we were in Capadoccia . She speaks good English. The tours are never rushed. The van was comfortable and spacious. She even provided snow boots and jackets to us from her house just to make sure we enjoy the snow. Our trip wouldn't have been this wonderful if it was not for Serap and her Reliable Travels. Thank you so much from the bottom of my heart for everything you did. For anyone visiting Cappadocia, I can recommend Serap for arranging a trip worth your time and money.
Written April 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jacki S
1 contribution
5.0 of 5 bubbles
Apr 2022
Over the period of three years and several postponements (because of Covid), this Cappadocian Adventure finally happened. I have only high praise for Serap Aga's ability to set up this three day private tour for my friend and I. She arranged the air balloon flight, shuttle transfers to and from Kayseri airport, and personally guided us through all the sites we selected to visit. She was patient, listened to and answered all our questions and gave us excellent information.

I would highly recommend Reliable Travel and Serap's personal attention for anyone interested in visiting Cappadocia.
Written May 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much Jacki! Pleasure meeting you and hope to see you again Best wishes
Written June 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Robert D
Houston, TX81 contributions
5.0 of 5 bubbles
Dec 2023 • Family
This was our second trip in 3 years to Cappadocia guided (all but one day) by Serap and chauffeured by Mustafa. On each trip, she designed three days of travel customized to our interests, which in our case focused on historical and natural sights. Serap is so knowledgeable about art, culture, and even the local plants, and she conveys that knowledge with enthusiasm. Although we are ordinarily independent travelers, a guide is invaluable in Cappadocia where many sights are difficult to find or access. Her tours cover the highlights but also some rarely visited gems. I cannot recommend enough.
Written February 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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