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Santana Dive Center Phuket ‑ CLOSED

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Patong, Thailand
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About Santana Dive Center Phuket
For more than 37 years now SANTANA Phuket has been a synonym for safe and extraordinary diving and quality diver education in Phuket! Having been one of the first dive centers in Phuket we paved the way for generations of divers to come and even explored and named a dive spot or two. As a PADI Dive Center we strongly care about the education and training of divers and new dive instructors and PADI PROS. We offer Trydives at Kata Beach, Diving Classes from beginner to pro, daytrips and liveaboard trips to the Similan Islands, Burma and Indonesia. We also offer our costumer a wide variety of daytours, canoeing, snorkeling and private boat and fishing charters. Since beginning of 2017, Santanaphuket.com is run be the German company Absolut Diving - the changes are only in the administration - the customer still comes first and gets the best in Fun Diving and Diving Education - Recreational and Technical Diving alike.
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Santana Dive Center Phuket
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82Reviews2Q&A
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xjellylegsx wrote a review Feb 2018
London, United Kingdom10 contributions1 helpful vote
In August 2017 I went to this company to do my open water and advanced open water diving courses. All was going well when I was in Phuket.... However, they told me on the day I passed that in 6 weeks my certificates would arrive... 6 weeks came (I waited an extra week in case the post was slow to England).. still nothing. I emailed Daniel the owner and he said he would get Andy my instructor to do it.. I waited until Christmas... still nothing! I tried to email the company again. My emails all bounced back.. I remembered he emailed me on another address so I emailed him again. He said he would do it.. Another month later (Now February!) 6 MONTHS I still had nothing! I went straight to PADI as I was really wanting to go diving again and still had nothing! They made me fill out a form. All was well and looked promising until they reviewed the forms. ANDY WASN'T AN INSURED INSTRUCTOR! I EMAILED Daniel straight away and he replied the next day saying he would refund me.. but guess what!? STILL NOTHING! DO NOT GO WITH THIS COMPANY! IT IS SO UNSAFE! IF ANYTHING WAS TO HAPPEN TO ME IT COULD HAVE BEEN VERY DANGEROUS! I AM SO ANGRY THAT THEY TOOK £500+ FROM ME AND I HAVE NOTHING FROM IT BECAUSE ANDY WAS UNINSURED!
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Date of experience: August 2017
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Response from Santana P, Owner at Santana Dive Center Phuket
Responded Jun 20, 2018
Hi there, unfortunately you were the victim of a scam by the dive shop manager Daniel Schwerin and the instructor Andy Ittrich - both have been expelled by Padi last year. The dive shop was not an official dive shop of PADI or Santana since 2017 - they were using the name and brand for their scam. The website Santanaphuket.com is also not affiliated with them - it is run by the company Absolut Diving Phuket, same goes for this trip advisor listing. This trip advisor listing has nothing to do with the two individuals who presented themselves as a PADI Dive Center / Instructor.
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38piyawats wrote a review Jan 2018
10 contributions2 helpful votes
This is a good spot for dive Andaman . Many fish in there and wonderful one is the big lion fish that they say its have the big one more than this
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Date of experience: January 2018
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Camper738888 wrote a review Jan 2018
8 contributions
I had my dive in early December with this company and the instructor Petra Brink. After the dives she tried to sell me the photos she took. She asked me if I have Dropbox account and she said she will send them over to me the next day. She said “you can trust me on this”. I trusted her and paid everything as I don’t think it will happen to be a cheat. After 2 days I send email to the guy in charge of the company and he said he will get Petra. She finally emailed me back saying she has internet problems ( but interesting enough she can still email me), and asked me to be patience. After a week I emailed again and she still said she still has the same problem and she was always on the boat from 9am-9pm everyday that made her can’t send. Asked me to be patience again that she will send over in a week. Now it has been 3 weeks and I hear nothing from them. I send both of them emails few days ago and no reply anymore. I will strongly suggest travellers do not join this company. They are not trustworthy and irresponsible. This is very unprofessional as well. My money has gone and I can no longer have any reply from any of them now.
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Date of experience: December 2017
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Response from Santana P, Owner at Santana Dive Center Phuket
Responded Jun 20, 2018
Hi there, unfortunately you were the victim of a scam by the dive shop manager and the instructor - they have been expelled by Padi last year. The dive shop was not an official dive shop of PADI or Santana since 2017 - they were using the name and brand for their scam. The website Santanaphuket.com is also not affiliated with them - it is run by the company Absolut Diving Phuket, same goes for this trip advisor listing. This trip advisor listing has nothing to do with the two individuals who presented themselves as a PADI Dive Center / Instructor.
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Mohammed N wrote a review Feb 2017
8 contributions3 helpful votes
I was looking for a dive center that offers the best service and have a great dive spots , then i found santana divers , i discussed the dive spots and they nominated racha island for me , Daniel and Miko were too friendly and explained every detail i asked and Daniel lent me his own gopro red filter for free. On the dive day , Petra was waiting for me and she was so friendly and gave me a great knowledge about the dive tours in phuket and a lot of interesting facts, the briefing was in details and she is an amazing photographer , she showed me alot of marine life and she was looking for something new until she noticed "a huge MANTA RAY" and took me near it and took a magnificent videos and photos for me and the MANTA . I will upload The picture she took for the MANTA. Its was great pleasure to know you all , thanks
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Date of experience: January 2017
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Response from Santana P, General Manager at Santana Dive Center Phuket
Responded Feb 11, 2017
Hello Mohammed! I am very glad to hear that you had a great time diving with us! And also happy, that the choice of the dive site for that day was just right, hence the MANTA!!! If you have time, I would be grateful if you could send us the pictures and videos you took! Hope to see you next you´re in Phuket!
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Hampie wrote a review Feb 2017
47 contributions12 helpful votes
Wanted to get the PADI Open Water Diving certificate and these guys seemed very reliable. Cheaper than their competitors because they don't have some expensive location / store. The course consisted of 3 consecutive days: one with theory and a confined (swimming pool) dive in which you get acquainted with all the tasks, and two days with open water dives (mine were at Koh Racha Yai). My instructor Mike was an awesome guy who taught me a lot! Compared to other instructors we saw on the boat (from other companies), Mike actually knew what he was talking about and even pointed me to mistakes of other instructors. Only strange thing was that soft drinks were included on the second day, while they were not on the third day. However, we don't drink any soft drinks and understand that this is something which depends on the boat company and not the diving company. Summarized: highly recommended!
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Date of experience: February 2017
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