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Scuba Cat Diving - Soi Watanna Shop and Classrooms ‑ CLOSED

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Patong, Thailand
About Scuba Cat Diving - Soi Watanna Shop and Classrooms
Scuba Cat Diving is Internationally owned and is Phuket’s most complete dive centre. Expect a quality service, provided by an award winning team, in relaxed and friendly surroundings, we like to ensure you get the most out of your holiday, no matter what diving experience you have. Being a SSI XR Instructor Training Centre we schedule the full range of SSI Courses from Scuba Ranger for the kids to the professional level of instructor with our all inclusive career internships for those who want to work in Paradise. We run our own liveaboard boat. MV Scuba Adventure explores the waters beyond whilst our day-trip dive boat serve all the best local sites. Scuba Cat SSI Extended Range Instructor Training Center is the only Dive Shop in Patong with its own boats.
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Scuba Cat Diving - Soi Watanna Shop and Classrooms
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djxls wrote a review Feb 2017
Salzburg, Austria40 contributions25 helpful votes
nothing left to say! Some facts: Office at Kee Hotel disappeared. Office at Soi Wattana abandoned! Phone lines dead! No response on emails!
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Date of experience: February 2017
Kira_MeiSan wrote a review Feb 2017
Hong Kong, China3 contributions4 helpful votes
I dont think they even opparate anymore. I had an email discussion regarding a diving trip and half way trough they stopped repliyng. I tried many times to re contact them but still no answer.
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Date of experience: January 2017
Pat P wrote a review Jan 2017
Chengdu Shi, Sichuan, China143 contributions47 helpful votes
I worked with Scuba Cat for months to arrange for the 3-day liveaboard. Being a solo diver, I had to wait for others to sign up. We were going to Hin Daeng and Hin Muang. I was excited to do another liveaboard. The problems started once I paid in full. Daniel L had been working with me but once I paid in full, no communication. No email telling me what time I was being picked up. I gave them my email, my Thai phone number, my hotel, etc. Nothing. No email was being returned. No phone number on their website worked. I went to their location, locked. It was raining but still, the door was padlocked. The day came as we are to head out on the boat - nothing. Not a word from Daniel L. I was scammed, or so I thought. Fortunately Paul, also from Scuba Cat, contacted me. He apologized and gave me all of my money back, in cash, even though I paid through a card. I didn't get an explanation, only an apology and my money back, for which I was grateful. So buyer beware. I had to find a hotel since I had no where to stay for 3 days. Very disappointed in the whole experience. Many thanks to Paul. Buyer beware with Scuba Cat.
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Date of experience: January 2017
Mauricio B wrote a review Jan 2017
Sydney, Australia8 contributions6 helpful votes
My last experience with Scuba Cat was a disaster, I will advise to do not trust on the new management since its way to proceed is not transparent to customers, what I consider is dishonest and different the way used to be. I used to book with them a few years ago, however, it seems that a change on management has modified its clear way to proceed as it was int the past, and now the way are being run the operations is not transparent for customers I did book a 5 days liveaboard trip to Similan island on MV Scuba Adventure for 28th December with scuba cat by filling the form Unfortunately, the team of scuba cat has been negligent on giving me any notice about internal issues that caused the cancellation of the trip, (I only found it after several visits to the shop in Patong Beach
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Date of experience: December 2016
miles m wrote a review Jan 2017
slough3 contributions9 helpful votes
It is so sad to see what's happened to Scubacat since the previous owner Sara Kench and Debbie Woods left. They were great and built up a great brand and customer loyalty. I dived with Scubacat since 2003 but won't go back now under new ownership. Customer service is dreadful, they don't answer any emails and just don't seem to care about meeting your needs or answering your questions. Don't go there. This is not the Scubacat of old to which the excellent reviews relate.
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Date of experience: January 2017
1 Helpful vote