Paradise Casino Incheon International Airport

Paradise Casino Incheon International Airport: Address, Phone Number, Paradise Casino Incheon International Airport Reviews: 2.5/5

Paradise Casino Incheon International Airport

Paradise Casino Incheon International Airport
2.5

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The area
Address
208, Yeongjonghaeannam-ro 321beon-gil, Jung-gu Grand Hyatt Incheon East Tower, Incheon 22382 South Korea

2.5
9 reviews
Excellent
1
Very good
3
Average
0
Poor
1
Terrible
4

Tom L
London, UK338 contributions
Only visited the casino
Thursday 21 November 2019

My review is not for the hotel and we never stayed there but used the casino which was one of the best I've been too.

The communal areas of the hotel was fantastic.

Very close to the airport for convenience.
Written November 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mohsen M
Bursa, Turkey185 contributions
Please let me understand the discrimination reason
Mar 2019 • Solo
I am not a big casino fan but I arrived at Incheon airport 9 hours before a flight and the Casino seems to be a good idea to pass time so I went there. They asked for my passport and I presented my Iranian Passport - and I was told, very strongly (SIRRR) that Iranians and North Koreans are not allowed. There was no other reason, it was not full and I was dressed well. Apologies to my Chinese friends for the reminder but doesn’t this sound like the Hangpu Park famous sign? Probably they saved me from losing some money, but is this really the right behavior at the 21st century? I would be grateful if someone makes me understand.
Written March 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Argh_Tee
Shanghai Region, China69 contributions
Do Not Go Here. Rip off and rude.
Jun 2018 • Solo
Do not go to this casino. I went to play poker. A game of skill between a long 26 hour layover. I bought in 500usd and got prepared to play. Not once but twice the staff interrupted me mid "read" making it hard, if not impossible to determine my next play. After the first interruption I made it clear that this behavior was not acceptable . Half hour later the same thing occurred. Both times it was in the middle of an all in scenario. The incompetent staff is unbelievable. I called them out and the poker pit Boss aka manager was rude, ingnorant and rediculously inept. I went to complain to the casino management. They refused to provide me a proper channel to escalate my concerns. Further, they said the poker room was "different" and not under the casinos control. The group I was playing with even agreed with my concerns. I hold paradise casino in contempt. I tried to give them several avenues to address my concerns, including emails and a written letter. Zero response. My conclusion is that they are either entirely inept at thier business or that they are in collusion with thier high rollers to steal from customers. They switch rules depending on headphones, hats and glasses depending upon whom is working. The drinks are about 5x the price of anywhere else nearby and the slots are stupendously tight. Electronic roulette hit 18 straight blacks (1:500k chance of this happening) while I was betting red of. Course. This was the worst poker room experience I have ever had. A bunch of river chasing Chinese whales going all in on every hand, river chasing is great mind you but having the staff interrupt you while trying to read opponents during these key scenarios is borderline criminal imo. This place not only is a rip off, it is not a good time either. They act like they are doing you a favor by letting you gamble your own money. The treat people who are not of Chinese descent in disdain. If you have a visible tattoo on your arm they will ask you to leave. Bottom line don't ever go here. There are better casinos in Seoul. Skip this place and please mention my complaint as a reason why. I will post a full blog travel experience soon. Use keywords from this listing in a search engine.
Written December 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Xwa107
4 contributions
Fraud & Rude staff
Oct 2018 • Couples
We were offered this coupon at the airport. When registering the membership in the casino,the staff at the membership counter told us that we need to spend at least 1000 won to get the coupon. After playing 50,000 won in the slot machine,the staff still refused to give us the coupons as she said we need to stay at the casino for at least half an hour. None of these terms have been explained on the coupon or before playing.


Then I asked to speak to the manager of the membership service. She told us that 'the coupon is free and if you dont want to wait,you can leave this building.' Shocking.Shocking.

When I tried to make a complaint, only the guy at the entrance talked to us. He didn't even provide a complaint department or email adrress etc. The management team in this casino is really a bizarre.

I have to call this whole thing a fraud. They use the coupon to get you here,but never give you what they have promised.Nobody cares about your experience. Would never come back.
Written October 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ehsan A
San Francisco, CA41 contributions
Limited choice, limited joy
Mar 2018 • Couples
Choices are limited here but it should be good enough to pass time and enjoy while you are waiting for your flight.
Written May 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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