Spa Mirbeau

Spa Mirbeau, Albany: Address, Phone Number, Spa Mirbeau Reviews: 4/5

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4.0
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AS6016
Albany, NY72 contributions
Aug 2021
My husband gave me a Mirbeau gift certificate for Mother's Day and I misplaced it. I called customer service, thinking it would be impossible to get a replacement gift card for $150. Lucky for me, I reached Sara, the goddess of customer service. Sara walked me through the process, including what she would need to ensure I would receive a replacement gift card (credit). My instructions were simple, have my husband, the original purchaser email Sara, and request a replacement. I let her know he would before the end of her shift, 8 p.m.
This is where REAL customer service kicks in, I forgot, she didn't! At the end of Sara's shift, she gently reminded me, she needed the information to complete the process.
Now, who takes the time to do extra work to help a customer, Sara!
Written August 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ryan
Albany, NY76 contributions
Feb 2020 • Couples
My wife and I got a couples massage done on Sunday, February 9th and it was fantastic. The woman I had, Emma, was perfect and I'm definitely going to want her again. My wife loved hers as well but we can't remember her name. The atmosphere of the whole place was very nice and relaxing. We spent about 4.5 hours there between the message, hot tub and the cafe. The food at the cafe is very good as well, I had the French Dip and the truffle fries that came with it were amazing. My wife had some kind of chicken salad sandwich and that was huge and very delicious. We will definitely be back!
Written February 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kerrih442018
Selkirk, NY377 contributions
Jun 2021 • Friends
AMAZING day @spamirbeaualbany ! Highly recommend. Lunch - shrimp and goat cheese salad, and this yummy drink - lavender infused it is for the summer. Then a dip in the hot tub, sauna, then off to a massage. This was followed by an hour in the relaxation room with a Eucalyptus chilled towel on my eyes and face. Then off to my facial. The aestheticians and massage therapists were awesome. #staycation2021 Thank you Angela D. and Ashley!
Written June 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

KingKoleD
Albany, NY45 contributions
Sep 2020 • Solo
Treated myself on my birthday. Requested deep tissue massage and requested very strong deep massage when calling in, informing stiff muscles.
Massage was light touch and more then half animators where out of order!!
Very disappointed.

Booked my appointment for the morning (booked massage here based on steam room) started up steam room had massage came back to steam room doing nothing. Informed front desk. They stated they will get it going. Killed time in hot tub... which jets weren’t working... so hot bath. To still return to the steam room with a out of order sign. Left 2 hrs earlier then planned didn’t even check out the restaurant was so upset...
Written March 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

QweenBriz518
25 contributions
Jan 2020
i went to the Spa when they first opened. I loved everything about the concept, but the services was so left handed it took away from making the experience a good one. It was so bad I got a refund for my day pass and my lunch. Knowing what to expect I was prepared to make the most out of it.
To my surprise management figured it out and now the experience is everything and more. The cleanliness, the gentle yoga class, the attentiveness from manager Jaleen and the entire guest service team. The food was delicious, and the restaurant staff. **ALL* A++ 5 star service!
Written January 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Michele S
13 contributions
Feb 2018 • Solo
Overpriced for what you get.

The Good:
- Ambience is beautiful (as expected)
- Robes are more luxurious than others I’ve experienced
- Service rooms are very comfortable and pretty, including a gas fireplace in each one.

The Bad:
- Friendly greeting, but if I had not been to Canyon Ranch before, I think it would be overwhelming. Front desk woman pointed out things at a distance, rather than walk me through them.
- They did not have their water stations set up and I had a hard time finding water (I was thirsty upon arrival...being offered water at that time would feel welcoming). Turned out there were bottles of water at the Rest Area (and I saw bottles of water in lobby upon leaving, so it would have been easy to offer). Water was put out in the locker room at 9:45 AM. They open at 7am so perhaps they were being changed out, but I doubt it. I had to put my own toilet paper on the holder in a stall.
- Jacuzzi not available during my time there (at least 2 hours) because of being cleaned.
- Made my Feb 6 appt January 30. At that time, classes were at 9 AM so I thought I could get a class in before my facial (had scheduled it at 10am with that in mind), but when the February schedule came out (Jan 31?), the first class then started at 9:30 AM, which was impossible for me to do with a 10am appt.
- My esthetician, Katrina, retrieved me a little bit late and I was with her for more like 45 mins. They tell you to go into the "Rest Area" 10 mins before appt time. It was a relaxing atmosphere, but another client was late and her esthetician asked me more than once what my name was, assuming I must be her client, and interrupting my "rest" time.
- Surprisingly to me, Katrina did not have very good skin herself. This could mean she understands problem skin like mine, but I actually didn’t feel like she had an understanding of my skin. I was relieved to not have to fill out paperwork, but she did not even ask anything except allergies before she was about to put on a product.
- Katrina told me the bed would be toasty warm. It wasn't. She was thoughtful & gave me another blanket (she was concerned for my comfort). The bed with its heating element never got toasty. I was glad I warmed up in the sauna first.
- Katrina gave too much info before and after. I actually had to tell her it was overwhelming to me. I kind of couldn't wait to get out of there.
- You have to bring your robe & slippers out to front desk area & deposit in a basket that has a lid, which is stupid. You have to go through at least 1 door, and lift lids on each basket while hands are full and you may be groggy from a service.
- No matter how you slice it, you're still parking at a mall. Not pleasant, esp when most close spots are taken even on a quiet Tues morning.
- I did the CG Signature Intraceutical Facial which is all about hydrating and plumping skin with hyaluronic acid and oxygen. Katrina did warn me that it was very treatment-oriented, not a relaxation facial. So there was no rubbing, hand or foot treatment, massaging, steaming, or mask. 4 days later and there is no evidence that I got a facial, as is usually the case.

My conclusion is that it's not worth the price. The facial's usual price is $160 (which I think is the price of all their 50-min facials). My daughter gave me a $150 gift certificate. I got a 20% discount for a special they were running, and they put on a 20% gratuity on the original price of $160 so I had to pay $10 after my $150 GC. I would not have given Katrina 20%. So there was a designated $32 in tip alone when tipping should be at the discretion of the giver....defeats the whole purpose of tipping, IMO!

I can't believe I just spent $160 on a mediocre facial.

Seems the only way one might feel they are getting their money's worth is to take advantage of using the facilities all day when getting a service. Otherwise, there are better spas in the area. Since I promised my sister a spa day there, we will likely try someplace else.
Written February 9, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lynneemarie
Troy, NY83 contributions
Jul 2019
I have been to Spa Mirbeau in Crossgates several times now since they have opened. I always go with my sisters and mother for the day and we love it. Everything is always great from the relaxing atmosphere to the amazing treatments to the delicious food and drinks. It is truly a relaxing and pampering day until you try to check out. Throughout the day they put expenses like food, drink and tips on your group tab and when you checkout its very difficult to sort it all out. Every time has resulted in a lengthy and confusing process where we never actually see what we are being charged for and have to trust the front desk has figured it out correctly. At our most recent visit in July it was the worst. My sister had to leave early and when my mother and I were checking out it was confusing as ever. We were told that they were charging us $44 in tips for the two treatments we had and then they calculated out the food and drinks. A day later when we were all talking something didn’t seem right as my mother was charged significantly more than the rest of us and my sister significantly less. When my mother called to discuss it, she was told that she was actually charged my sister’s tip too in addition to hers. I was there with my mom and at no time was this disclosed to her. She was just double charged without being told. They said it was because my sister didn’t pay her tip, but my sister asked about tip and the front desk told her it was included in her package. Regardless, they should not have added that charge to my Mother’s bill without telling her as that is very dishonest. My mother says the person on the phone that she was discussing this with was very rude about the whole thing and was not apologetic at all about their errors and actually hung up on my mom instead of transferring her to the main office as she requested. This is unacceptable. It’s a real shame because the place itself is great, but I won’t be back and will caution others due to the dishonest and awful checkout process.
Written August 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachel I
Voorheesville, NY19 contributions
Oct 2019 • Solo
I have been here several times and the spa experience is wonderful. The masseuses are wonderful, the food and drinks are terrific and the various rooms to relax and hang out in are wonderful. The one blemish is the LONG checkout process. EVERY. SINGLE. TIME. It takes an inordinate amount of time to check out, which is jarring and stressful after such a wonderful experience. When leaving the spa there is only 1 line, so as you leave you have to get in line behind people checking in. Today, for me, the line was 7 people deep and there was 1 person at the desk. Please fix this.
Written October 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DocisinAlbany
Albany4 contributions
Nov 2018 • Solo
Let me start by saying that Spa Mirbeau is a beautiful facility. However, what would have been a lovely experience was ruined by staff. My daughter and I went to Spa Mirbeau for massages and relaxation for my birthday. While we were there we saw a sign posted which was highlighting their one-year anniversary party. The party was that night between 6:00 - 8:00 p.m., the exact time we were there. It was 7:20 p.m. and we saw no such party. Another patron told us the party was in the restaurant, and she walked us over. We went over to staff, who was cleaning up a center table of appetizers, presumably for the celebration and we were told there was nothing left. But maybe we can get you a glass of champagne. Behind us there was a table of staff members enjoying themselves. The waitress/manager asked us if we would like to sit down and handed us menus. At that exact time, another waitress brought over 3 trays of food and a pitcher of drinks for the staff table. Our champagne never arrived. All the staff needed to do to satisfy us would have been to take a couple appetizers off of the trays being brought to the staff members, put them on a pretty plate and bring us a drink and we would have felt they valued us as customers. We spent over $250 for 2 massages, and were treated like an afterthought. Needless to say, we did not order anything and I will look elsewhere for my spa services. That said, it did appear that the staff and management, sitting at their private table, thoroughly enjoyed the food and drink which was intended for the clients.
Written December 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AngelaJWilliams
Ballston Lake, NY2 contributions
Jul 2018 • Friends
I’m someone who gets massages somewhat regularly and I can honestly say I had the worst experience here. I happened to visit the spa as a guest with my friend who is a member so I got a random therapist. He confirmed I was receiving a Swedish massage with light to medium pressure but never asked if the pressure was okay. I was tensing and wincing and in hindsight should have just told him to stop and gotten off the table but for over $100 I guess I was just hoping it would get better. The last ten minutes were the worst. Never has my neck been that jostled in a massage. I might as well have ridden an upside-down roller coaster. I’m in so much pain (not the normal amount of post-massage pain) and I honestly feel like I have whiplash. Seriously, save yourself the money and physical pain and go to a professional therapist outside a spa setting if you want a good massage.
Written July 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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