Eska Wellness Spa Massage and Salon

Eska Wellness Spa Massage and Salon, Batam: Hours, Address, Eska Wellness Spa Massage and Salon Reviews: 5/5

Eska Wellness Spa Massage and Salon

Eska Wellness Spa Massage and Salon
5
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 10:00 PM
About
Provides a head-to-toe spa experience with an extensive selection of treatments and therapies. ESKA offers a menu of pampering treats such as massages, manicure, pedicure, hair treatment only from the salon, facials with high end Japan Tech, eye treatment, ear candling, hydrotherapy treats, refreshing scrubs, body slimming program, permanent hair removal with PTF. Escape from the hustle and bustle of city life to a place of Essential, Soothing, Kindly and Ambience Tranquility.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

5.0
5,341 reviews
Excellent
4,953
Very good
182
Average
96
Poor
42
Terrible
68

Brandon L
San Jose, CA4 contributions
Feb 2020 • Solo
Visiting here from California for vacation, this came recommended.

Came here on a Thursday afternoon, it was mostly empty so the ambience and environment was very relaxing.

My masseus was great from a pressure standpoint (I tend to like strong/hard massages). Main con was that I didn’t know how to quite communicate with him since his English wasn’t too great — we got by with one word here or there (yes/no, good/bad).

Staff are professional, the place has a modern feel, is clean, and a gentle piano track on repeat in every room.

It’s quite epic for the price (equivalent of $15/hr for 2 hr massage).
Written February 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nurain U
1 contribution
Mar 2020 • Family
Service was really great, everyone was really friendly and sweet. They did their job amazingly and overall the experience was amazing. They weren’t being fussy and they are just basically friendly and i really recommend them to anyone who wants spa or hair services etc.
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ameerah Rahman
1 contribution
Feb 2020 • Friends
Indah was amazing and so polite! She made sure the shoulder massage was not to harsh on me. She also made sure to inform me on my hair condition while she was doing my hair. This is my third time coming back doing the same treatment and I’ll be back for more!
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Axel
Singapore, Singapore3 contributions
Feb 2020 • Couples
It was around $28 SGD before the 21% tax. Which is quite expensive in Batam but my girlfriend and I thought it would be worth the price, since it was so popular. The staffs were friendly and accommodating, however the masseuse were quite inexperienced. They tried their best, however it just didn’t hit the correct points thus making it not worth the money. It is significantly cheaper than Singapore, however in Batam, you can find cheaper spas that way worth your money.

The price tag is mostly due to the fact that they provide many treatments, from massage to even manicures and such. But whether it’s worth the money? We can’t say so. I saw the staff even standing beside a customer and making the customer give them a review. Which might lead to many good reviews, and might be a bit misleading. The staff have good hearts and intentions but more training would greatly improve the service.
Written February 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear our valued customer Pye01, Thank you for taking time to share your feedback. Our protocol is to ask for feedback directly after each customer's treatment. The reason for such a feedback channel is to allow customers to address their concerns before stepping out of our outlets and let us begin our service recovery there and then. We are committed to be as transparent as possible about the feedback based on our customer's personalized experience. For time to time we always ask for feedback even its an unpleasant review. We will rectify immediately and to ensure each procedures on place. Our therapists are all well trained and have many years of experience, they have spa specific certifications and understand how to perform their massage techniques according to the customer's needs, however body massage is a highly personalized service, hence we always advice customers to inform the therapists if they feel uncomfortable. We always ask customers to communicate with their therapists to adjust the strength for each area of the massage as every customer preferences are different, some prefer softer strength and some prefer extremely strong. If there was no proper communication between customer and therapist, the body massage experience will be less enjoyable. Which is why our therapists are trained to ask for feedback during the massage treatment. We assure you that this is not the usual standard of service we would like to give to our customer. In the same time we do hope that your next visit will be even more enjoyable. Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement effort. We certainly hope that we will have the opportunity to welcome you back to ESKA. Eskaly Yours, Sasya
Written February 11, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

AtiqahS1726
Singapore, Singapore4 contributions
Nov 2019 • Friends
Megamall branch located near to ferry terminal(batam centre).

Packages is cheap. Head to toe. Hair treatment is pointless. Removal of existing gelish nail polish is chargeable at rupiah 7000 or 70000.

Massage was good.

Too many customers. Salon is small and cramp.
Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Atiqah, Thank you for sharing your feedback with us. We are glad to know our staff provided a good massage for you but we are truly sorry that you found your hair treatment is pointless. ESKA Megamall located at Megamall Shopping Center, near to ferry terminal, which is a popular place among our guest, so it can get crowded at times. We are sorry if it seemed too crowded for your pleasure. We did our best to serve you, so you would be absolutely thrilled with your hair treatment. It is unfortunate that you do not perceive it to be so. Please rest assured we have addressed your comment with our quality control to ensure we improve on this. We appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the your spa time, to ensure that you leave us feeling happy and relaxed. Thank you once again for all of your comments, we hope we have been able to clarify a few things, and we hope you will give us another try to serve you Eskaly Yours, Indy somalindri@eskagroup.co.id
Written January 28, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Isla J
Peterhead, UK38 contributions
Feb 2020 • Business
Been here at the Panbil spa several times now and never disappointed. Always top service. There are a multitude of treatments to choose from although i’ve only tried one. It was good enough to resist trying something different 👍🏻
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nurul H
1 contribution
Feb 2020 • Family
It was my first time to visit Batam and I stayed in Eska Hotel Kepri Mall. Didn't know this hotel is equipped with a spa (Eska Spa Kepri Mall) in the same building so I decided to give it a try. The treatment I had was the 4 in 1 package (aromatherapy body massage, body scrub, body mask and hair spa). It was a really good that I snoozed throughout the session, and woke up feeling recharge after a long working weekend and traveling from Kuala Lumpur to Batam. Definitely recommend this spa to everyone who needs some me time and to pamper yourself. Love it!
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

iceblended
Singapore, Singapore1,144 contributions
Feb 2020 • Family
Family of 7 had a good relaxing spa sessions on the 2nd day of cny.

Spa was crowded and we waited for 30 mins to an hr despite our reservations through whatsup.

Ambience was good. Prices were about 15% higher than the other branches.

They offered one way complementary shuttle service to downtown hotels. Need to book in advance.

Will be back.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Iceblended, Thank you so much for sharing your experience with Eska. We are pleased that you had a good relaxing time with your family at Eska Bayfront Mall but we are sorry to hear that you waited for your treatment to start. Please rest assured we have addressed this with our team to ensure this kind of arrangement will never happen again in the future. Please send us your next reservation details by email to reservation@eskagroup.co.id or somalindri@eskagroup.co.id , we'll assist you personally to make sure your reservation will be done on time. We're looking forward to serve you again soon. Eskaly Yours, Indy somalindri@eskagroup.co.id
Written February 3, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Babu S
Singapore, Singapore90 contributions
Feb 2020 • Solo
Needed to get my nails done as they were in bad shape.. No regret coming here.. They did an awesome job.. Simultaneously one did feet and the other did the hand.. both did an amazing job.. Will def recommend MEN to come here and get ur nails done.. Awsome
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Fiona S
1 contribution
Feb 2020 • Friends
I had a wonderful therapist along with an enjoyable massage. She was friendly, accommodating and could offer proper instructions in English during the massage. Also offered me water instead when I told her I didn’t drink ginger tea. Cheers! :)
Written February 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Eska Wellness Spa Massage and Salon

Eska Wellness Spa Massage and Salon is open:
  • Sun - Sat 10:00 AM - 10:00 PM