Ciputra World Surabaya

Ciputra World Surabaya: Hours, Address, Ciputra World Surabaya Reviews: 4.5/5

Ciputra World Surabaya
4.5
Speciality & Gift Shops
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 10:00 PM

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4.5
292 reviews
Excellent
131
Very good
116
Average
35
Poor
7
Terrible
3

Adi
3 contributions
Apr 2021
We love our stay here! The hotel was nice with very good health protocol and lovely staff. Thanks to Nella and Angela who patiently assisted us so we can get 3 rooms at the same floor near each other. The breakfast was good but need more variant. We’re lucky the swimming pool was open so we can enjoyed the Surabaya scenery from the roof top of the hotel.
Written April 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dinny S
4 contributions
Jan 2021 • Family
It was great experience to stay, great room, excellent service. Thanks for mr. ari from fnb. Best experience to stay.
Written January 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Indiana H
2 contributions
Dec 2020 • Business
A year ago I stayed at this hotel, get a good service very good, today I returned to here big Wooowww very satisfying by applying
health protocol i feel safe to stay here 'from the moment Check in until breakfast time the service feels very good friendly restaurant, Absolutly will be back on next years, paldies
Written December 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marco&Vina
93 contributions
Sep 2019
A good place to spend a few hours, very clean and tidy. Not too crowded, lots of shops of all kinds. Pleasant
Written August 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

andy s
Surabaya, Indonesia1 contribution
Jul 2020 • Solo
It was great experience to stay at this hotel. Amazing room, nice view, excellent services. I had really good time. Thank you for mr. daniel from FO. I experienced the best and the easiest c/i and c/o. Good job brother.
Written July 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anneliese
Indonesia5 contributions
Feb 2020 • Friends
Stay there for a night for my friend’s wedding. Start from welcoming from receptionist was very nice, personal greetings on our room’s TV screen was a small thing but lovely. The lobby and lounge is cool, we also took some bridesmaid photoshoots there. The rooftop pool is awesome. Guest request was followed up quickly, though I needed a scissor but it wasn’t available. Suite room’s design was inspirational. I love how the hotel connect easily with CW mall. The only minus was the pick up point / waiting area on ground floor didn’t equipped with any seats for guest. Thank you
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Monty J
Singapore, Singapore2 contributions
Jan 2020 • Couples
This hotel is in a building that was clearly not designed to house a hotel and post-install, no attempt appears to have been made to properly soundproof.

Ciputra, for those who are unfamiliar, is an Indo property developer and this building quality feels cheap and nasty.

Hollow aluminium window frames jut out far enough for the rain to hit them and reverberate - like the are standing outside hearing rain hit the gutters.

Right now I am in my second room after complaining I could here the conversations and the crying of the family next door, not to mention the plumbing each time they used the bathroom.

When I complained they simply said “sir, the hotel is fully booked and there are a lot of families”. Well, that doesn’t excuse not having soundproofing.

Bizarrely, after much pushing for a solution for a proper night’s sleep, they moved me to another room. To my curiosity , the second room opened straight out to the bed- just 3 meters away for the door and not blocked off by a corridor like the previous room. Bizarre. I can hear the corridor Muzak from the bed and thumping from upstairs - yes , more children. Not their fault but inexcusable not to soundproof.

This is an office tower turned into a hotel and you’ll hear and see lots of cues throughout your stay should you be unfortunate enough to stay here. I strongly recommend the Shangri La instead - similar money most times and run like a 5 star international hotel. That means soundproofing and staff that k ow how to think through problems and offer well thought out alternatives.

I will not stay here again.
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ezra
4 contributions
Feb 2019 • Couples
Elegant, contemporary and spacious, extra wide room compare to other five star hotels

Set in a contemporary tower attached this chic, upscale hotel is locate offers direct access to Ciputra World Mall Surabaya.

Warm, charming and sophisticated rooms have colorful wall art and sleek furnishings, and many offer sweeping city views. All come with free Wi-Fi and flat-screen TVs, as well as minibars, safes, and tea and coffeemaking equipment. Room service is available. Excelent and very comfortable king bed with very clean and crisp sheets.
Huge marble glass bathroom with shower and bath.

An elegant restaurant offers buffet meals. Breakfast is extra. Other amenities include an outdoor and rooftop pools with jacuzzi.

Couldn’t ask for more in this 5 star luxury hotel.
Written January 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Hollyta G
Surabaya, Indonesia2 contributions
Jan 2020 • Family
The buffet at the Gallery CW is so satisfying. The variety of foods and its taste are outstanding. Not forget to mention that we are also served by the humble and capable Mr. Umam. We are totally pleased with the experience here. Very momentous and unforgettable experience here. For the next input, the buffet may serve a light dessert such as jelly etc. Overall it has been a joyfull experience
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Winarto Tan
Jakarta, Indonesia119 contributions
Dec 2019 • Solo
Check-in at 8th floor. The hotel try to accommodate my request that I make during reservation. The room is spacious and clean. Ciputra World Surabaya mall is just aside for the hotel lobby.
Written December 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Ciputra World Surabaya

Ciputra World Surabaya is open:
  • Sun - Sat 10:00 AM - 10:00 PM