Ciputra World Surabaya
Ciputra World Surabaya
4.5
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 10:00 PM
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Top ways to experience nearby attractions
The area
Best nearby
Restaurants
1,266 within 3 miles
Attractions
92 within 6 miles
See what other travelers are saying
- EzraSydney, Australia9 contributionsFive Star LuxuryElegant, contemporary and spacious, extra wide room compare to other five star hotels Set in a contemporary tower attached this chic, upscale hotel is locate offers direct access to Ciputra World Mall Surabaya. Warm, charming and sophisticated rooms have colorful wall art and sleek furnishings, and many offer sweeping city views. All come with free Wi-Fi and flat-screen TVs, as well as minibars, safes, and tea and coffeemaking equipment. Room service is available. Excelent and very comfortable king bed with very clean and crisp sheets. Huge marble glass bathroom with shower and bath. An elegant restaurant offers buffet meals. Breakfast is extra. Other amenities include an outdoor and rooftop pools with jacuzzi. Couldn’t ask for more in this 5 star luxury hotel.Visited February 2019Traveled as a coupleWritten January 9, 2020
- Adi3 contributionsNice placeWe love our stay here! The hotel was nice with very good health protocol and lovely staff. Thanks to Nella and Angela who patiently assisted us so we can get 3 rooms at the same floor near each other. The breakfast was good but need more variant. We’re lucky the swimming pool was open so we can enjoyed the Surabaya scenery from the roof top of the hotel.Visited April 2021Written April 11, 2021
- AnnelieseIndonesia5 contributionsGreatStay there for a night for my friend’s wedding. Start from welcoming from receptionist was very nice, personal greetings on our room’s TV screen was a small thing but lovely. The lobby and lounge is cool, we also took some bridesmaid photoshoots there. The rooftop pool is awesome. Guest request was followed up quickly, though I needed a scissor but it wasn’t available. Suite room’s design was inspirational. I love how the hotel connect easily with CW mall. The only minus was the pick up point / waiting area on ground floor didn’t equipped with any seats for guest. Thank youVisited February 2020Traveled with friendsWritten February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
301 reviews
Excellent
139
Very good
117
Average
35
Poor
7
Terrible
3
andy s
Surabaya, Indonesia1 contribution
Jul 2020 • Solo
It was great experience to stay at this hotel. Amazing room, nice view, excellent services. I had really good time. Thank you for mr. daniel from FO. I experienced the best and the easiest c/i and c/o. Good job brother.
Written July 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcusds
Jakarta, Indonesia6 contributions
Sep 2019 • Business
This is my sixth stay in this hotel ever since the hotel opened. The staff service is excellent especially Aninda in the executive lounge ,she keeps on smiling with sincere excellent service offered. The room is still well kept but the shower head was broken during our stay in room 1712, we reported to housekeeping department and immediate response was given.
Overall this hotel is excellent and recommended to those who will visit Surabaya, location is quite convenient next to shopping mall where you can shop for your needs.
Overall this hotel is excellent and recommended to those who will visit Surabaya, location is quite convenient next to shopping mall where you can shop for your needs.
Written September 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ropik
South Tangerang, Indonesia62 contributions
Jun 2019 • Business
This hotel has a good property. Connected with supermall, but these are some notes from me :
1. Desk lamp can't switch on and lamp besides bed can't switch off
2. On breakfast 7 June 2019 the services was not good as 8 June 2019. Waiter/waitress not offering me, tea or coffee when i sat in the table. Also not said permission when clean up although i still sat in the table and the worst No smile too
3. Your staff at gym facilities, busy with his handphone.
4. Staff front desk agent not informative. Looks stress with their job. Didn't give me detail information about my reservation.
Input :
1. Please makesure, your roomboy doing his/her job well. Cek every single of part in the room.
2. Make a standar services in your restaurant. Every staff should obey the SOP's to all guests.
3. Don't bring handphone during working hours except breaktime.
4. More informative for front desk agent to the guest when cek-in process and don't forget to give us your sincere smile.
5. I knew your staff many teenagers. It maybe solve if your Training Manager give them training and training about service excellent and hospitality.
1. Desk lamp can't switch on and lamp besides bed can't switch off
2. On breakfast 7 June 2019 the services was not good as 8 June 2019. Waiter/waitress not offering me, tea or coffee when i sat in the table. Also not said permission when clean up although i still sat in the table and the worst No smile too
3. Your staff at gym facilities, busy with his handphone.
4. Staff front desk agent not informative. Looks stress with their job. Didn't give me detail information about my reservation.
Input :
1. Please makesure, your roomboy doing his/her job well. Cek every single of part in the room.
2. Make a standar services in your restaurant. Every staff should obey the SOP's to all guests.
3. Don't bring handphone during working hours except breaktime.
4. More informative for front desk agent to the guest when cek-in process and don't forget to give us your sincere smile.
5. I knew your staff many teenagers. It maybe solve if your Training Manager give them training and training about service excellent and hospitality.
Written June 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco&Vina
93 contributions
Sep 2019
A good place to spend a few hours, very clean and tidy. Not too crowded, lots of shops of all kinds. Pleasant
Written August 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Winarto Tan
Jakarta, Indonesia119 contributions
Dec 2019 • Solo
Check-in at 8th floor. The hotel try to accommodate my request that I make during reservation. The room is spacious and clean. Ciputra World Surabaya mall is just aside for the hotel lobby.
Written December 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tasya
Surabaya, Indonesia1 contribution
Oct 2019
Special thanks to Mr. Daniel Ocky and Mr Yan who has provided a great gesture of hospitality service while I was staying at Ciputra Hotel. The hotel is clean, comfortable, and well located next to the shopping mall. All the staffs there are warm and friendly. My family and I were very satisfied and happy to experience such a memorable stay. Highly recommended!
Written October 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArtBaron
Melbourne, Australia171 contributions
Apr 2019 • Solo
Got to stay in one of the best rooms. It was excellent. Unfortunately I arrived late and left early so could not enjoy the whole place. If I come back to Java I’ll definitely plan to stay here again.
Written April 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iwilkiwil
Surabaya, Indonesia56 contributions
May 2018 • Friends
Its a good mall with some middle scaled brands but some of them have closed. Thus making the mall not worth the time to visit. Better go to other malls.
Written June 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aiken Kurniawan
Surabaya, Indonesia271 contributions
Jan 2017 • Friends
One of the most famous malls in Surabaya, it has a lot of things to do, from shopping till hanging outs, There are food courts and shopping outlets everywhere.
- Branded shop also available
- Cinema are available
- Near the center of the city
- Strategic location
- Branded shop also available
- Cinema are available
- Near the center of the city
- Strategic location
Written January 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FXJIWANTO
Surabaya, Indonesia1,271 contributions
Jun 2016 • Family
This shopping mall is nice & modern. Located not far from my house, it is our family's #1 destination for shopping. It has complete lines of shops includes branded shops, nice foodcourt, children playground, large parking areas (indoor & outdoor).
Written June 28, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa C
Surabaya, Indonesia1 contribution
Hi, can somebody please just tell me what stores are in Ciputra World as it doesn't even tell you on their own home website. As I don't want to travel there if there are no good quality stores. They advertise that they do BUT don't tell you what they are. So makes me think, that there isn't and it is just a massive food court.
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Frequently Asked Questions about Ciputra World Surabaya
- Ciputra World Surabaya is open:
- Sun - Sat 10:00 AM - 10:00 PM
- Hotels near Ciputra World Surabaya:
- (0.02 mi) Hotel Ciputra World Surabaya
- (0.14 mi) Hotel Ciputra World Surabaya
- (0.32 mi) Java Paragon Hotel & Residences
- (0.37 mi) Shangri-La Surabaya
- (0.18 mi) D'Best Homestay
- Restaurants near Ciputra World Surabaya:
- (0.03 mi) Bentoya Ciputra World
- (0.03 mi) Blue Basil
- (0.09 mi) My Kopi-O! Ciputra World
- (0.07 mi) Lareia Cake & Co. Cafe
- (0.09 mi) Yoshinoya Ciputra World
- Attractions near Ciputra World Surabaya:
- (0.19 mi) Bromo Taxi
- (0.14 mi) Cinema XXI
- (0.33 mi) The Battery Health, Spa and Family Club
- (0.37 mi) Citilites Skyclub & Bistro
- (0.39 mi) Desperados Bar
Ciputra World Surabaya Information
Excellent Reviews | 139 |
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Very Good Reviews | 117 |
Ciputra World Surabaya Photos | 166 |