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Scoot Fast Cruises

Sanur, Indonesia
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About Scoot Fast Cruises
Scoot Fast Cruises is Bali's leading fast boat transfer service between Sanur, Lembongan, Lombok and the Gili Islands. With an impeccable safety record and backed by insurance covered by Lloyd's of London, Scoot Fast Cruises is your best choice for safety, service and reliability. Customers can also join our Island Tours and relax in our apartments on Lembongan and Gili T. So join Scoot Fast Cruises and cruise the Tropical Triangle today!
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Hours Today: 7:30 AM - 10:00 PM
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Litos2808 wrote a review Sep 2020
Singapore, Singapore17 contributions1 helpful vote
Really disappointed with how this company has handled the coronavirus pandemic. Before lockdown, I was promised that I would receive a refund for me and 9 family members that I had booked ( worth around $600) But right after that, they stopped responding to my emails. I tried to do a complaint via Paypal(their payment portal) which they did not even bother to respond so paypal just closed the case.
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Date of experience: June 2020
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Wolas wrote a review Aug 2020
40 contributions19 helpful votes
Really disappointed with how this company has handled the coronavirus pandemic. Before lockdown, I was promised that I would receive a refund for the ticket I couldn't use. But right after that, they stopped responding to my emails. So I sent a separate email, initially pretending to be a new customer. I got a response! Until I asked for my refund, and then the replies stopped again. At least saying 'we can't give you a refund' would have been annoying, but would have stopped me emailing them. Not surprised to find they have so many bad reviews on this site.
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Date of experience: August 2020
1 Helpful vote
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Daniel k wrote a review Feb 2020
8 contributions
We ordered one trip from Gili air to Lembomgan and one trip from Lembongan to Sanur. The boat was an hour late and when it finally arrived, it was not the boat we were promised but a much smaller and scrappier boat. The company said they provided porter service for the luggage, but the just tossed it on to the beach and left it there for us to carry.
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Date of experience: March 2020
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Vicbarossa09 wrote a review Feb 2020
Gawler, Australia61 contributions5 helpful votes
Unfortunately we won’t be using Scoot Fast Cruises again. We were on Scoot V twice in the last 10 days and the things we saw both times were appalling. 1. Trip to Nusa Lembongan - a crew member sat next to a passenger and cut his toe nails, these ended up landing on her 🤮 the customer sat still and looked away for fear of further discomfort due to the language barrier. 2. Scoot V is cracking in at least 3 places and when going over good sized waves the cracks get worse each time. 3. There are no smoking signs on the boats that even the crew ignore. The crew smoke whilst refueling at the Sanur harbor. I’m not sure how you’ve won awards in the past however these will no longer be awarded based on what was witnessed recently. D’Camel looks to be the way to go next trip.
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Date of experience: February 2020
2 Helpful votes
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Cami_nul wrote a review Feb 2020
Brescia, Italy5 contributions1 helpful vote
I have read bad reviews about this company. My experience was perfect with fast cruise scoot. Round trip from sanur to nusa lembongan without any hindrance, they were punctual and efficient both for the boat and for the transport with the minibus. You can book by email and pay directly at the office; also very fast in the mail service. Good price, good company. Totally recommend
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Date of experience: February 2020
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