Neptune Scuba Diving

Neptune Scuba Diving

Neptune Scuba Diving
5
Multi-day ToursScuba & SnorkellingBoat ToursPrivate ToursDay Trips
7:00 AM - 7:00 PM
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 7:00 PM
Sunday
7:00 AM - 7:00 PM
About
PADI 5 Stars Dive Center located in Sanur, Bali. PADI Courses, Discover Scuba Diving, Fun Dives, and Snorkelling in all famous dive sites: Padang Bai, Nusa Penida ( Manta Point ), Tulamben, Amed and Gili Mimpang / Tepekong / Biaha.
Sanur, Indonesia
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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5.0
5.0 of 5 bubbles1,005 reviews
Excellent
982
Very good
10
Average
4
Poor
2
Terrible
7

Emily
Singapore, Singapore44 contributions
5.0 of 5 bubbles
Oct 2023 • Family
I booked this dive school based of recommendations on Reddit r/scuba and they did not disappoint (I typically find reddit community recommendations very reliable). We traveled to Bali from Singapore specifically to do our open water diver certification as a family. Since I am parent diving with my teenage children I am extremely safety conscious and wanted industry best practices to be followed. I wanted my family to learn to enjoy this sport in the safest way possible and for my teens to understand the importance of following the guidelines an practices set by PADI and local authorities and learn to dive safely. Neptune scuba school was patient, gentle and encouraging. We had 2 instructors for our family of 4 the entire time. They were extremely patient w/ my 12 year old daughter who was often dramatic and a bit obnoxious. We took extra breaks when needed but they ensured we were all able to complete all the skills independently that are required for the open water diver certification. We had such a great experience that after completing the 3 day OW course we added on an extra day of diving and went with them to Nusa Penida. Swimming with the giant reef manta rays was definitely a top ten lifetime experience for me. We made unforgettable memories as a family and I highly recommend Neptune scuba diving for anyone interested in trying this sport, getting training, or looking for a reputable dive master.
Written October 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mia p
london13 contributions
5.0 of 5 bubbles
Jul 2023 • Friends
We came back from Komodo it was our 2nd time with Neptune One liveaborad. Since our last trip to Banda Sea in October 2022 they made even better improvements in every way! Special thanks to Arlene the boat manager she was superb, very organised and would act promptly to our smallest requests. The very knowledgeable DMs, dive briefings were never dull and always to the point. Very attentive crew memebers, and the chef on-board was simply the best cook! The wooden vessel itself was beautiful and very well maintained, with all the little details they offer made the experience unforgettable. Would definitely be back again.
Written July 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anca Gala
Denpasar, Indonesia1 contribution
5.0 of 5 bubbles
Nov 2022
amazing diving experience with a team of very friendly and highly experienced instructors in the most famous sites of Nusa Penida. Beautiful dives and the cookies were great! Staff very prompt and on spot. Full service! I highly recommend Neptune for any level of diving, either you're traveling solo or not!
Written November 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ReNee M
2 contributions
1.0 of 5 bubbles
Aug 2023 • Solo
Diving with Neptune is my worst decision for this AOW course. I attended this course on Aug,2023
During one of the specialties- Deep Dive, other diving centers always offer the fun part for students. I specially brought egg and coke for deep diving, and got permission from the staff and manager in advance. But the instructor still did not let me do it during the dive, even there was lots of time and I was in a good condition. He just turned away right after finishing his job underwater.

We are diving for fun, not robotically diving. And I think the experience is one of the most importance, and of course safety first. So let me answer again for the question from the instructor, whats the point of doing this drinking and egg thing? We dive for fun and new experiences, i just cant tell how excited when we actually see the physics happening in person.
If the instructor cannot make sure the safety that other instructors 100% sure for their AOW students, Does it mean s/he just not good enough?

Neptune charged almost double price than other diving center, but offer the least enjoyment for me and broke our agreement. I consider this was a lying to my face. If this is prohibited you should let me clear before the diving.

This totally wasted my money and diving chances on this course.
Choose Neptune, choose boring diving, you know what to choose.

BTW, the receptionist was nice and helpful.
Written September 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Renee, Thank you for taking the time to share your experience with us, although significantly late. Sincerely, we deeply regret that your Advanced Open Water course did not meet your expectations to be able to drink Coca Cola underwater during your deep dive. This sounds so ridiculous. First of all, at Neptune we take pride in being a proper teaching facility and so we strictly follow the PADI curriculum and international standards for scuba diving. This is important for you and for the people who dive with you. When we conduct courses we focus on your education and definitely we're not interested in being clowns underwater. Second, drinking Coca Cola underwater is not part of the course curriculum. Nobody ever asked before, we've never done it in all our years of experience and we will definitely never do it. Your request to open and drink a can of Coca Cola during your deep dive at 35 meters deep is plain crazy and reckless. You're most likely experiencing nitrogen narcosis for the first time when we need to teach you the most important part of the course, attempting to do such nonsense as drinking Coca Cola underwater might kill yourself and the instructor and you call this fun ? In your case there you are either intentionally ignorant or plain malicious. Lastly, nobody at the dive center has agreed to anything. In fact you created trouble in the morning where instead of focusing on your underwater navigation training, you chose to keep complaining about why we don't want you to carry the Coca Cola can with you underwater. Such a childish behavior from an adult. We explained several times about the hazards of your request and if you would recall, you simply didn't want to let go of this coca cola drinking nonsense. I received 4 phone calls between 8AM and 8:15AM regarding this and I told the management that if you insist one more time on this craziness, to give you the money back and cancel your course... now looking back it would have been better to do that actually. It is unbelievable for me that we are having such a review. Shame on you for dragging us through such a foolish matter. Julian, owner of Neptune Scuba Diving
Written September 9, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrea B
3 contributions
5.0 of 5 bubbles
Oct 2022 • Friends
We had a wonderful trip with Neptune snorkelling with manta rays. We saw them at a cleaning station which was just great. It’s one of a few times when I wished I was a diver as they were right down there with the mantas while we enjoyed watching them from above. The experienced divers also saw the mola mola in the deep water. What an experience for them!
Neptune was super helpful and organised our pick up from ubud and then taking us to the airport for our fight home. We were able to relax at the Center until 8 pm as we had a late flight. What a service! Wonderful. I can only recommend them highly if you fancy some snorkelling or scuba diving in Bali. Very nice people who after you well. Many thanks!
Written October 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kendra K
Boston, MA1 contribution
5.0 of 5 bubbles
Nov 2022 • Friends
Best dive shop/crew hands down! Julian and his team were wonderful from the moment I emailed inquiring about diving in Bali. Julian was so responsive emailing/texting back to all my question in minutes. Their dive facility was first class and staff absolutely wonderful from the diver to captain to shop staff! Our guides Agus and Gede were fabulous! They were so friendly, helpful and took many photos and videos of our dives which they shared with us! I used to be a PADI instructor working/diving around the world and this is one of the nicest facilities and best dive shop/teams I have ever come across. Can’t wait to go back to Bali and dive with them again!
Written November 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karen
1 contribution
5.0 of 5 bubbles
Oct 2022 • Family
We had an absolute blast! Julian and his team are very professional and ensured we were taken care off. My son who is 6 and daughter 20 snorkelled in the ocean for the first time, the coaches were confident and helpful. We also saw the manta rays which was an experience of a lifetime.

Would definitely recommend this in Bali!
Written November 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WeLoveFoods
London, UK93 contributions
1.0 of 5 bubbles
Aug 2018 • Solo
as my previous review was cancelled because the Neptune crew were trying to hide their mistakes here i m again!
i m a sea lover and dive since many years , living in Asia got pretty often the chance to dive during the year average 30-40 dives per year..

-timing
we started 1 hour later waiting someone with his personal problem( that become not more private when the guide said us laughing"there is a chinese girl fighting with her tampon since 30 min in the toilet" not nice to tell private things like that to the other people i think!

-hygiene
the boat was dirty and full of rust everywhere , yes sure is a boat for diving , but what does it means?? rust can be prevented and avoided if you want provide a certain service.
people was smoking everywhere and leaving ash and the cigarette buds on the boat (i m a smoker too but was too much really!) , other center let you smoke only in some places of the boat and sure NOT CLOSE BY THE ENGINE!!!

-safety
the guide was even not able to use the nitrox analyzer (very expert one!) analysing my tank in the first dive trow out 50 bar from my thank (Good Morning!)
first dive we were 6 +2 guide (very good) only sadness i was with little air , but ok no prob was a nice 49 min dive anyway even without mantas
second dive i was hearing after checking my equipment a strange sound but the Guide told me .." it s ok no problem let s go.."
this time the second guide a Woman (very rude she seamed were just bringing the shapes to the grass fields" ) didn't joined us in crystal bay and we where 6 with one guide, plus we where even with different experiences( even different air, to sell more they gave me nitro but i was the only one..... i found this very dangerous for the others with 21% buddy! but maybe it s just my simple point of you!)
the group was very animated and active some girls strat to make sell with all was moving , i was going down slowly because had longer time to dec my ears going down and they left me quite on my own because the girls where running away..
no prob..
but as soon i ve arrived around 14-16 mt i saw that from my bcd there were out a lot of bubbles, chek my thank and realise that i had a leakage , ( why the Guide didn't had a look of me?) start to swim to reach them and in the same time a girl got lost with another group>> i let the guide understand that i should go up cause i was already after 10-12 min around 60 bar ,
going up the girl that was lost had even hard time to come closer to the rim cause the current the poor guide alone with 6 divers in a place with others 300 Divers with people that stops doesn't t follow the buddy and the guide was trying to do his best but i think was too big the group according to the current , different experience and traffic of divers in that moment ( could be avoided with one more guide i guess)
instead of a deep dive trying to see a mola mola was a fight for survivor of 35 min..
the worst dive of my life!!!!
as soon i get on boat i wrote to the sales all my issue and on this they were very nice to propose a refund to me, i told them doesn't t need because i was not complaining for the money but for the unsafely attitude and other staff< mr Gilliam then said "ok i understand next time we will dive together , i said ok keep the money i don t need the refund but let s have some nice and fun dive in safety together, was sat, on turn i just received the refund without any note from mr Gillian , that off course totally in shame replied to me that (his staff was not liking me and thats why he didn't call me..
i know that his staff saw me in padang bay after one day diving with another company with whom for other 4 days i did 9-10 dives AMAZING! ( TOTALLY ANOTHER PLANET SORRY!!!
sorry mr Gilliam thanks for the refund of the nightmare diving and for the very nice biscuits, by the way on the way back there were not donuts as you promised,
and i don t want even enter in comparison with other dives center, but really i cannot understand how you can be with such low service and low costumer orientation at the 1 place!
maybe you ve tried to buy the silence of others but i ll never be silence when i m sting the truth !
Written August 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning, One step forward, one step backwards so I will call this cha-cha for the sake of staying positive. It looks like you are pursuing a vendetta against us specially by saying "you will never be silenced", I cannot even imagine what is in your mind anymore. Scuba diving is supposed to be fun, supposed to meet good celebrated people, is supposed to give us something else than what you are doing right now but ok... TripAdvisor decided on deleting your previous review because it violated all review guidelines falsely describing our services, the same like this one ... remember, you were saying we are using disposable plastic boxes ? don't forget to write this again next time :-) And now, back to reality, one by one here we go, again: 1. Timing You mentioned in your previous review about the same situation where unfortunately a young lady happened to have her personal monthly matter at the wrong moment so you had a 15 minutes delay after the briefing was finished. Previously you were saying in your review, during our phone call and also in our WhatsApp conversation ( I have the history of our conversation, don't forget that ... I am just sad I cannot attach pictures to my reply here ) "why should I wait for a girl to fight with her tampon for 1 hour?" - Now, you are saying that the dive guide said those words. Can you make up your mind ? even I start to get confused and I was next to you the entire time haha To close this point, remember my answer to your previous review - you should wait purely for being a gentleman! That young lady was attending her private matter. She apologised to you directly, remember ? How and what could anyone do to help a lady when such a personal matter happens ? she was just a teenager! 2. Hygiene We run our boats the same way we run everything with full hygiene and full safety otherwise someone should have noticed this before no ? Yes, perhaps more than half of this planet's population is smoking and yes, if they do smoke on the boat of course you cannot throw the cigarette buds in the ocean, they go into the trash bin! But it's good you learned from my reply to your last review that got deleted, we allow guests to only smoke in certain spots on the boat ... you didn't say this before but you are learning, that's very good. 3. Safety Here's where it gets interesting because in your last review you only said "I want dive safety" and I wrote in my comment you should be more specific because you can't just throw rocks without saying why. Good, you are learning again :-) Moving forward, A. You never mentioned about throwing 50 bars out of the tank while analysing the tank, that's definitely something new to your story but as you have "so much experience", you should know that's impossible and it's a ridiculous dramatisation. Also from your extensive experience, do you remember that as a certified diver likewise as NITROX certified, you are obligated to analyse your own tank ? Wayan ( the dive guide ), he analysed your tank because you didn't know how to use the analyser but it's ok, let's blame it on the dive guide. B. In your previous review you were saying you dove with 5 Chinese divers and now it's 6. I can't post pictures to this comment to show you the schedule but you were 5 guests in total including yourself with 2 Divemasters ( Gracia and Wayan ) and 1 Divemaster in training attached. Everybody separated according to experience and interests as we run very small groups of maximum 3 certified divers for 1 dive guide. Exactly as I wrote in my reply to your previous review, you cannot make the difference between guests and Divemasters but ok, I hope in your next review you don't forget to count the captain as well, 7+2 please :-) C. Please help to explain what you mean by "very rude she seamed were just bringing the shapes to the grass fields" This comment really confused me completely and you didn't say anything about this before. D. "10-12 minutes around 60 bar" We have proof from the dive computers as you've done 39 minutes dive. What can I say more ? By the way, remember you informed me personally in front of the other guests attending the briefing, you use a lot of air. E. Equipment leaking I take this type of feedback very seriously so I inspected the BCD, the regulator set and the tanks personally as soon as the equipment returned to the dive center. I have video proof of this check likewise for service logs as the entire equipment is in perfect condition with no leaks. And now the most interesting of all, F. "To sell more they gave me nitro" Before confirming the booking, when talking about your experience on WhatsApp, we have proof of you informing that you are enriched air certified and Yoga ( your Reservation Attendant ) explaining to you that we can use nitrox if you would like, the extra cost for using nitrox and you agreeing in writing, ordering the nitrox tanks. Even making sure we bring the nitrox, confirming twice! Can you tell everyone reading this, how is that selling ? you asked for it. Nobody is forcing you to do anything that you don't want, only yourself can do that. And regarding your "simple point of view" with your buddy using normal air, perhaps we should open the Enriched Air book again before misinforming again, we need to learn again also who is supposed to analyse the tank. This is recreational diving, not technical diving. G. Regarding the refund, as I wrote in my reply to your previous review, I decided not to call you and this way to politely refuse you as a guest. I told you in our phone conversation, I will refund you anyway and I have refunded you with all good intentions, not to silence you. It's called courtesy. Even in Starbucks when your coffee is not up to the standards they offer to make a new one for you for free. Next time blame the barista also. H. "i know that his staff saw me in padang bay after one day diving with another company" - No, I didn't know you were there and nobody has told me about you being in Padang Bai. Why should I or anyone else for that matter care where you are and where you go ? haha - by the way, you think the entire staff of Neptune Scuba Diving knew who you are at that moment ? No, but they know now for sure. - "his staff was not liking me and thats why he didn't call me" - You got this information from my reply to your previous review and now you twist the words. My reply was public and I have never wrote "the staff doesn't like you", that's another lie. I wrote in my reply that all guests have complained about you, your extremely disrespectful attitude starting from the dive center, continuing on the boat and your dangerous diving style. Like I wrote before, even the guests on our second boat you asked to be transferred on to be able to return sooner to the dive center complained about your disrespectful attitude, refusing any assistance and saying to the crew who were trying to make pure innocent conversation with you, "you don't talk to me!". What have those people done to you ? --- In the end, remember what you wrote to me on WhatsApp after you posted your first review a few days ago ? You said and I quote "Is you had call me the sunday as we ve discuss i was probably not reviewing you like this" P.S: My name is not Gilliam nor Gillian, it's Julian. P.S 2: This again new but another lie, there were no donuts as I promised because you booked a private car to wait for you in the port and never came back to the dive center. You are amazing, please never change! With respect and appreciation, Julian
Written August 31, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marco P
Singapore, Singapore691 contributions
5.0 of 5 bubbles
My friend booked this place. It wasn’t the cheapest but she was comfortable with it.
We had to reach the place bu ourselves. they have been very welcoming and helpful. We did the refresher and we went for 3 divings. All went well.
Written April 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dan G
Berkeley, CA13 contributions
5.0 of 5 bubbles
Feb 2019 • Couples
My partner and I have well over 150 dives each in 7 countries. We have never experienced a dive shop this polished.

* Picked up and dropped off at our hotel
* Luxurious dive training center with glass walled pool
* Delicious French press coffee
* Max divers per dive master is 3 (most shops have 6 divers per dive master, which leads to shorter dives
* Three dives from a boat, locations far separated
* Our dive master recognized our expertise and tuned the dive to extend our air and see more stuff

We saw some classes in-progress (through the glass on the pool) and they were very professionally run.

We will definitely come back to this shop. Super great. Amazing find.
Written February 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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