Dear AlanganBradly Many thanks for your lovely feedback from your recent deluxe spa session at Febri's Spa. After Guest Comment card is filled out at the end of every spa appointment, we want to ensure that issue and/or negative comment (if any) can be immediately followed-up without having to wait after clients leave the premises. As such, your therapist is the best person for what you needed and/or expected from her services so she could assist you without further ado. As outlined in the spa brochure/menu, a short hydrotherapy session (alternating outdoor Jacuzzi and steam room) is included in our deluxe spa packages. This short 7-10 minute cold and hot combo session is designed to stimulate blood circulation and can bring great benefits to heart & health. That's why this hydrotherapy session takes place in the beginning before all massage, body treatments and other relaxing sessions. You can, however, skip this hydrotherapy and replace it with longer massage if you wish (please let our Supervisor know prior to commencing your spa session). As a housekeeping note, our outdoor Jacuzzi is currently closed for repairs. During the closure, LONGER MASSAGE time will be applied in exchange of the cold Jacuzzi – hot steam time. Please feel free to let me know if further information is required and Thanks again. Best regards, PAUL / General Manager gm@greenbali.com

Dear Nurse40 We thank you for returning to Febri's Spa for massages. As outlined in our spa menu, our individual massage treatments are available with 1.5 hours only. We can avail a shorter massage session but the price will remain the same as our massage price is very affordable. Sincerely, ANNIE Spa Manager & Chief Trainer

Dear Jason, Many thanks for your spa visit and writing a positive review. Hydrotherapy sessions take place in the beginning of FEBRI'S ROMANCE package as outlined in the spa menu for about 10 minutes. Febri's being known as a family spa establishment, our hydrotherapy facilities (outdoor cool Jacuzzi + hot steam room) are communal. Once the hydrotherapy session is over, 3 hours of spa services are done in the privacy of your individual cottages (there are 8 cottages for couples, 1 cottage for 4 persons, 1 cottage for 6 persons). Hair + Scalp treatments take place in our salon while the 3-course meal is served in the restaurant (these 2 facilities are also communal). As a housekeeping note, longer massage session can be opted if you prefer to skip the hydrotherapy sessions + hair+scalp treatments. Should you choose this option, a prior request must be made at the time of booking (well before commencing your spa session) so necessary arrangements can be made ahead of time with the therapists. Please let me know if further information is required. Thanks. Sincerely, ANNIE Spa Manager & Chief Trainer