BlueWater Express

BlueWater Express

BlueWater Express
4
7:30 AM - 8:00 PM
Monday
7:30 AM - 8:00 PM
Tuesday
7:30 AM - 8:00 PM
Wednesday
7:30 AM - 8:00 PM
Thursday
7:30 AM - 8:00 PM
Friday
7:30 AM - 8:00 PM
Saturday
7:30 AM - 8:00 PM
Sunday
7:30 AM - 8:00 PM
About
Established in 2005, the British owned and operated BlueWater Express is a rapidly expanding company specializing in high speed boat transport and boat private charter. We pioneered the fast boat service from Bali to the Gili Islands in 2006, and are consequently the longest running operator in this field, with a 100% safety record. We put the emphasis on safety, professionalism and guest satisfaction in all our services. We currently have more than 80 staff based on Bali and the Gili Islands. All crew are fully licensed with requisite certificates of competence, and have many years experience in the waters around Bali and Lombok.
Duration: 2-3 hours
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  • GlobeGirl4EVR
    Calgary, Canada353 contributions
    5.0 of 5 bubbles
    EXCEPTIOAL, safe and comfortable service
    Yoost (Sanur port) at the office was very helpful and professional. The boats are spotless, well organized and comfortable. We left completely safe with the boat and the crew onboard. Would highly recommend this service!
    Hi Globegirl4EVR, Thank you so much for the positive review. We loved having you and look forward to welcoming you back again next time you plan on returning to these beautiful islands.
    Written May 26, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled with friends
    Written May 24, 2024
  • spacyrach
    6 contributions
    5.0 of 5 bubbles
    Well organised
    Like many people on here I spent ages researching the best way to get to Lombok from Bali and settled on Bluewater based on reviews. Everything went smoothly. We booked pickups and dropoffs which were all on time and communicated the night before. The crossing is all well organised. Both our trips were full so don't expect to be able to sit together. Glad we chose Bluewater Express.
    Thank you for the kind words! We offer picks up as a service and do recommend guests use this service. This is a supportive service for our vessels, and we price it accordingly. A personal private car would cost 100s of dollars in most countries, with us it's 10s of dollars and we train local drivers in the process. This allows us to streamline communication and control the entire guest experience from start to end.
    Written July 21, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2024
    Traveled as a couple
    Written June 13, 2024
  • Julia W
    Ludwigsburg, Germany11 contributions
    4.0 of 5 bubbles
    All good, fast, safe
    We drove from Bali to NUSA PENIDA and also booked pick-up and drop-off. The pickup worked perfectly and also the handling in Bali was flawless. The transport was professional and the boat in very good condition. The return journey from PENIDA was slightly different, the port there is not a particularly nice place and you should be careful there as a tourist not to be ripped off with special fees etc. We stayed at the switch of BlueWater and everything was ok. The ride was wilder, the swell stronger but we arrived quickly and safely in Bali. I would book here again.
    Visited August 2024
    Traveled with family
    Written September 1, 2024
  • Simon B
    6 contributions
    5.0 of 5 bubbles
    Safe, comfortable and friendly service
    We are having a Christmas break in Bali and Lombok and wanted to give a 5 star review. Our trip out was perfect, very easy and porters, staff and everyone on hand made it really easy and quick service. Nice boat, comfortable and very safe. On our return to Bali we got unlucky with the weather and without hesitation they cancelled the service, arranged a buss, shuttled us down to the slow ferry and the staff even accompanied us for the journey and met us at the other side. It was a much longer journey than planned but 100% safe and all the staff were really helpful, kind, thoughtful and professional. Well done to the team.
    Hi Simon, Thanks for your kind words. We appreciate this. I think you have summed up what customers looking for cheaper tickets often don't realise - if they have problems they will almost certainly be left to sort that problem out themselves. Our reliability rate is above 95% but when something does occur (such as bad weather) we will always ensure all our guests get to their destination as soon as possible and in any way possible. We understand guests have travelled far and wide to visit Indonesia and this is why we provide peace of mind no matter what happens.
    Written December 23, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2024
    Traveled with family
    Written December 22, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,070 reviews
Excellent
621
Very good
223
Average
80
Poor
52
Terrible
94

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

Karen J
Toronto, Canada68 contributions
5.0 of 5 bubbles
Oct 2023 • Couples
Took this boat from Serangan (Bali) to Nusa Penida and had a really positive experience. There are so many boat options to choose from and some of the reviews are down right scary. This boat, no issues!
We chose the pick up and drop off option they have and they were very prompt at pick up. The port at Serangan is quite nice, they have a little cafe for you to get some food and drinks, not a huge menu but enough options to have breakfast if you so choose (ommlette, bagel, croissant and sandwiches available.) And there is a bathroom here too.

I got a whatsapp text one or two nights before pick up giving me a copy of my ticket and my driver information, we were picked up and taken to the port. When you arrive to check in they give you a tag to put on your luggage and then the staff there take your luggage and load it to the boat for you. When we got onto the boat we were given a bottle of water and a mentos mint. The boat was not crowded and the AC worked. Ride was smooth.
When we got to Nusa Penida they had already taken our luggage off and confirmed with us that they had gotten all our luggage.

When we left Nusa Penida we checked in at 330pm and the boat was supposed to leave at 515pm. It actually left at 430pm which was fine for us, but just letting you know that they do sometimes leave early, so DO NOT BE LATE and always get there early.
The Nusa Penida port is not as nice as the Serangan one but still fine.

When we arrived back at Serangan, just walk back to the port as they will handle the luggage. Since we chose Blue water express transport back to our hotel they make announcements with your name and hotel and when you hear it, they point you to your driver and they load your luggage and away you go to your hotel. I found the process very organized!

There are lots of dogs at the port so if you are an animal lover like me who carries dog food around with you to feed the strays this is a good place to have some handy as there are so many dogs at the ports!
Written October 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ross K
Queensland, Australia9 contributions
5.0 of 5 bubbles
Oct 2022 • Couples
Excellent service. Helpful courteous staff at each stage of our journey. Seats comfortable and clean craft. Well organised and drop off to local hotel included in tariff. Overall you get what you pay for. Rather the fast boat as to the flight Bali to Lombok as we did both. Will use this service again on our next visit. If staying Lombok strongly suggest allow an extra day each side of your accommodation booking to allow for the boat timetable especially if flying in from overseas and have small money for harbour fee 10K IDR pp on hand for each trip. To the staff thank you for a job well done.
Written October 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi ross, Thanks for the positive remarks, and happy to hear the nice comments about our team for sure we will pass them on. Good point about having some small money on hand for harbour fees - these are relatively new.
Written October 17, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alan & Jules
Royal Tunbridge Wells, UK39 contributions
5.0 of 5 bubbles
Dec 2019
Hearing about ferry accidents in the area it is important to choose your ferry carefully. We chose BlueWater Express, booked online and were happy with that choice. I booked private transfers from Ubud to Padang Bai and then from P Bai to Sanur. Both were on time, efficient and fast (recommend paying the extra if you can to save time). They had contacted our hotel to confirm the pick up. There are no transfers on the Gilis - there are no cars! You either walk or pay for a horse cart (please find a horse in good condition - sometimes hotels are just too far away to be able to walk)

Much calmer waters for the first leg of the journey which was quick and easy. Our return ferry from Gili Air was late and we had to stand in the sun on the jetty for a long time. The seas were more rough for this leg and we had to stop a few times to remove debris/rubbish (probably plastic..... rubbish) from the engines (very sad - pollution). We sat on the top for part of the first leg which was great but watch out for sun burn as it is hotter than you think. The seats are comfortable and they play a film on the screens at the front. There are also drinks and some snacks for sale on board. We would use them again.
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EGoulding
Long Ashton, UK43 contributions
5.0 of 5 bubbles
Nov 2023 • Couples
Despite having a return ticket with Semaya One, we couldn’t bring ourselves to repeat such an awful journey. Instead we bought another ticket with Blue Water Express. Best decision. This was a much better experience! Staff were friendly and helpful. Communication great with WhatsApp comms before travelling. Despite a bumpy passage over, the boat felt safe, left on time and arrived early. Would definitely recommend this company! A little more expensive than others but 100% worth it.
Written December 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Martin Meisel
Grosshansdorf, Germany3 contributions
2.0 of 5 bubbles
Sep 2023 • Couples
I actually thought it was OK.
Good service, well organized. And we were lucky with the weather and booking.

But in my opinion it is questionable when the captain drinks a beer at 2 p.m. during the trip.
Sorry, that's not acceptable.
He can do that if he goes fishing, but not if he is responsible for 100 or more passengers.
An absolute no-go!
Google
Written September 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear meiselba, Thanks for lettting us know about this and please accept our apologies. Drinking while on duty is a serious offence for all BlueWater staff (both in Company Policy and u see Indonesian labour Laws) and this captain will be disciplined accordingly. He claims the beer was given to him by a guest, and basically said it would have been impolite to refuse. We will make sure all crew know how to say “thankyou but I’m sorry I cannot drink while on duty”. Happy to hear your trip was otherwise good.
Written October 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amanda L
Pinner11 contributions
5.0 of 5 bubbles
Dec 2019
We used Bluewater express to transport us to and from Bali to Gili Air. The transfer was organised in a prompt and professional manner and the staff were very friendly and helpful, the boat itself was clean and very comfortable. You’ll pay more for Bluewater express but it is worth it to get to and from your destination on time and safely. Thank you.
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Colleen D
Mornington, Australia31 contributions
5.0 of 5 bubbles
Feb 2020
I was a bit worried after reading reviews from many of the boat companies going to the Gili islands from Bali. My anxiety levels were high. The reviews for Blue Water Express were the best and I have to say I was not disappointed. I booked and was picked up in Sanur & taken to the take off point. I was headed to Gili Air which is the last stop. Got to watch a movie on the way (subtitles but that was fine) so I have now seen my first Fast & the Furious movie-go figure. It was a great trip and all of the many staff were lovely. I never felt unsafe at any point.
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank very much for your review. Great to hear you had a lovely journey!
Written February 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

N M
3 contributions
5.0 of 5 bubbles
Jan 2020 • Family
I took a random boat service 2 years ago to Gili Air and we still talk about how bad the experience was. Dirty, crowded, old and sorta unsafe. This year I planned ahead and booked online with BlueWater instead. Much, much better than most other boat services to the Gili’s
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

simary23
Perth, Australia67 contributions
5.0 of 5 bubbles
Mar 2020 • Couples
I booked tickets a few months ago to go to Gili Air. Unfortunately the Corona Virus and travel bans have put an end to our trip. I emailed and explained the situation. We were booked to go to China and fly from there to Bali. Less than 48 hours later I had the email to say the refund had been paid. You can't get better service than that.
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jimguinn
Kamloops, Canada12 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Best service ever. Messed up my booking and Online Mike help straighten it out right away! Thanks Mike!
I was very pleased to see how professional this service is The boat ride from Bali to Gili T was great. The guys take your luggage on and off the boat. Very professional!
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your feedback, we really appreciate it
Written February 25, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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BlueWater Express - All You Need to Know BEFORE You Go (2025)

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