Hearing about ferry accidents in the area it is important to choose your ferry carefully. We chose BlueWater Express, booked online and were happy with that choice. I booked private transfers from Ubud to Padang Bai and then from P Bai to Sanur. Both were on time, efficient and fast (recommend paying the extra if you can to save time). They had contacted our hotel to confirm the pick up. There are no transfers on the Gilis - there are no cars! You either walk or pay for a horse cart (please find a horse in good condition - sometimes hotels are just too far away to be able to walk) Much calmer waters for the first leg of the journey which was quick and easy. Our return ferry from Gili Air was late and we had to stand in the sun on the jetty for a long time. The seas were more rough for this leg and we had to stop a few times to remove debris/rubbish (probably plastic..... rubbish) from the engines (very sad - pollution). We sat on the top for part of the first leg which was great but watch out for sun burn as it is hotter than you think. The seats are comfortable and they play a film on the screens at the front. There are also drinks and some snacks for sale on board. We would use them again.

We used Bluewater express to transport us to and from Bali to Gili Air. The transfer was organised in a prompt and professional manner and the staff were very friendly and helpful, the boat itself was clean and very comfortable. You’ll pay more for Bluewater express but it is worth it to get to and from your destination on time and safely. Thank you.

Excellent service. Helpful courteous staff at each stage of our journey. Seats comfortable and clean craft. Well organised and drop off to local hotel included in tariff. Overall you get what you pay for. Rather the fast boat as to the flight Bali to Lombok as we did both. Will use this service again on our next visit. If staying Lombok strongly suggest allow an extra day each side of your accommodation booking to allow for the boat timetable especially if flying in from overseas and have small money for harbour fee 10K IDR pp on hand for each trip. To the staff thank you for a job well done.

I was a bit worried after reading reviews from many of the boat companies going to the Gili islands from Bali. My anxiety levels were high. The reviews for Blue Water Express were the best and I have to say I was not disappointed. I booked and was picked up in Sanur & taken to the take off point. I was headed to Gili Air which is the last stop. Got to watch a movie on the way (subtitles but that was fine) so I have now seen my first Fast & the Furious movie-go figure. It was a great trip and all of the many staff were lovely. I never felt unsafe at any point.

I took a random boat service 2 years ago to Gili Air and we still talk about how bad the experience was. Dirty, crowded, old and sorta unsafe. This year I planned ahead and booked online with BlueWater instead. Much, much better than most other boat services to the Gili’s

I booked tickets a few months ago to go to Gili Air. Unfortunately the Corona Virus and travel bans have put an end to our trip. I emailed and explained the situation. We were booked to go to China and fly from there to Bali. Less than 48 hours later I had the email to say the refund had been paid. You can't get better service than that.

Best service ever. Messed up my booking and Online Mike help straighten it out right away! Thanks Mike! I was very pleased to see how professional this service is The boat ride from Bali to Gili T was great. The guys take your luggage on and off the boat. Very professional!

By far the best return trip from Gili to Bali we’ve ever had! Great service, loved the free water and the top deck 🙏

I have worked in the hospitality industry for 25 years and have travelled extensively in that time - I experienced the best customer service ever at blue Water express! Our experience travelling by fast boat to the Gili islands from Bali was great we sat outside and saw a different view of Bali and lombok - but the real service started 3 days later when we were contacted at our resort to say weather had stopped all boats for at least 2 days! we were booked to fly out that night - what happened next is truly amazing - they offers to arrange transfers to the nearby harbour - car transfers to Lombok airport - domestic flight to Bali and transfers to our hotel/location of choice! we were in a group of 8 people and they escorted all the way to the airport! All booked - arranged and paid for by Blue water - IN MY VIEW THE TRUE TEST OF SERVICE IS WHEN THINGS GO WRONG _ THEY WERE BRILLIANT - use them if you can!

If there is any other possible way of travel, plane, private boat, helicopter, teleporter then I would suggest you take that before you consider blue water express. In fact, reconsider even visiting Gili islands or Lombok before you think about blue water express. Blue water express without telling any of its passengers, canceled its fast boats from Gili and Lombok which take 2 and a half hours and instead took us on a 10 hour ordeal from a dangerous small boat taking us from Gili to Lombok, then a 2 and a half hour bus ride to another ferry for a six hour boat trip to Padang Bai (not even Serengan where we were meant to be dropped). On top of all this, we had to all carry our 30kg bags on and off boats/buses up stairs through little towns in the boiling hot sun. To add to this dire situation, we had organized a transfer from our hotel to pick us up at the time and place of of arrival (11am seragnan). When this changed, blue water said that they would call our hotel right away and get this changed. - turns out blue water finally got around to the huuuuuuuuge task of contacting our hotel at half past 11 when our driver was already their waiting for us. We now have been charged for that trip ($100) and our trip from Padang Bai ($150) which I obviously refused to pay. The issue here is, that blue water express has no contingency plan for issues that may occur (bad weather which is more likely then unlikely, boat breakdowns etc). They are unreliable, treat you like cattle, are liars and in my opinion, are terribly unsafe. My advice to you is not to even consider using this service as it most likely will ruin your holiday.