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BlueWater Express

Certificate of Excellence
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Address: Br. Ponjok Jln. Tukad Daya, Denpasar 80226, Indonesia
Phone Number: +62 361 8951111
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TripAdvisor Reviewer Highlights

Read all 301 reviews
Visitor rating
  • 103
    Excellent
  • 77
    Very good
  • 25
    Average
  • 14
    Poor
  • 23
    Terrible
Reliable Fast boat service

Our tickets were booked through Adventure Indonesia but everything worked perfectly from the fax confirmation to our hotel the day before with pick up times and tickets, through... read more

4 of 5 starsReviewed yesterday
UkCorporate_gal
,
UK
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301 Reviews from our TripAdvisor Community

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Showing 242: English reviews
UK
Level Contributor
24 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our tickets were booked through Adventure Indonesia but everything worked perfectly from the fax confirmation to our hotel the day before with pick up times and tickets, through to the service itself. They will provide free shuttle pick up and drop off on Bali (within a reasonable distance) to/from your hotel. Check in at Padang Bai was efficient if not... More 

Helpful?
Thank UkCorporate_gal
Killarney Vale, Australia
Level Contributor
63 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We got picked up from Seminyak right on time, did another pick up and got to Padang Bai and got our boarding passes easily. Walked around town for a while, then boarded and off to Gili Air. Pretty uneventful cruise on the way over. Staff were all great and liked to have a joke with everyone. Getting off was easy... More 

Helpful?
Thank kevincri
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Terrible, terrible experience and way too much money for the quality of service. Entire boat ride felt cramped and unsafe; the boat was tiny and extremely turbulent the whole trip, literally felt like everyone would drown. Luggage was being thrown around carelessly so I could not put my big bag in with others' bags as it had more fragile items... More 

Helpful?
Thank Hannah Z
BlueWater E, Director of Sales at BlueWater Express, responded to this review

Dear Hanna, You have a different opinion from the vast majority of our passengers. It seems your main reasons for giving us a rating of “terrible” is because 1. You did not pack your bag properly and decided to bring it with you into the cabin - your decisions, not ours - and 2. The sea conditions on your return... More 

Perth, Australia
Level Contributor
7 reviews
3 attraction reviews
5 of 5 stars Reviewed 6 days ago NEW

Travelling from Denpasar to Lombok via the Bluewater Express fast boat is not cheap, but overall we thought it was good value for money. We were told we would be collected from our Kuta hotel at a certain time, and we were. Then we were dropped off at the terminal ready for the boat departure, and that happened on time.... More 

Helpful?
Thank JimmyLikesFun
Leeds, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Booked our return leg from GIli Air with BlueWater and was impressed with the professionalism and organisation both at Gili Air and back in Pandagbai to get us to our destination in Ubud. On Gili Air it has its own docking area (beach) so you dont have to queue with all the other companies. It is right next door to... More 

Helpful?
Thank simonleeds13
Malta
Level Contributor
22 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

we got this boat from Bali to Gili Trawangan. they came for us at the hotel in Kuta and took us to their offices near to the harbour where they offered us coffee and took care of our luggage. when every passenger made it to the offices we went on the boat. it was a comfortable 2 hour ride and... More 

Helpful?
Thank PCumbo88
London, United Kingdom
Level Contributor
50 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

BlueWater Express is a very very well-organised operation. Booking was easy through gilibooking.com. The check-in area at Evolution Bar on Gili T was easy to find and had a big shaded area to wait. Bags were tagged and taken to the boat by the staff. The boat was very comfortable and clean (not the case with all operators). The crew... More 

Helpful?
Thank smahv
london
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

We used BlueWater express to get to and from the Gili Islands. I can't fault any part of the journey or the service. The pick-up from our hotel was on time and very easy, and once we had checked in we were given free tea and coffee whilst we waited for the boat. Once on the boat, free water and... More 

Helpful?
Thank katie b
1 review
2 of 5 stars Reviewed 2 weeks ago

Decided to book our tickets from Gili T- Padang Bai in advance, hoping that paying a premium would mean a better service. In hindsight, this wasn't worth it. Would have rather gone for one of the other established companies for a lower price. I emailed in advance to check up on our free road transfer to hotel as the departure... More 

Helpful?
Thank Emma K
BlueWater E, Director of Sales at BlueWater Express, responded to this review

Dear Emma, Thanks for your review and sorry to hear that the trip was not up to expectations. This is a hectic time of yer and we have just made some adjustments to our schedule - during the change over period things did not run 100% smoothly for a day or two. Everything is now back to normal I am... More 

Lincolnshire, United Kingdom
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just arrived at the airport after a transfer from Gili T to Denpasar with Bluewater Express. Slick operation from start to finish, we were so glad we booked Bluewater when leaving Gili T other companies ferries were so crammed full, people we literally hanging off the boats! Bluewater were easy and efficient from start to finish - this is the... More 

Helpful?
Thank Nommader

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?