BlueWater Express

BlueWater Express, Denpasar: Hours, Address, BlueWater Express Reviews: 4/5

BlueWater Express
4
Taxis & Shuttles • Ferries
Read more
6:30 AM - 9:00 PM
Monday
6:30 AM - 9:00 PM
Tuesday
6:30 AM - 9:00 PM
Wednesday
6:30 AM - 9:00 PM
Thursday
6:30 AM - 9:00 PM
Friday
6:30 AM - 9:00 PM
Saturday
6:30 AM - 9:00 PM
Sunday
6:30 AM - 9:00 PM
About
Established in 2005, the British owned and operated BlueWater Express is a rapidly expanding company specializing in high speed boat transport and boat private charter. We pioneered the fast boat service from Bali to the Gili Islands in 2006, and are consequently the longest running operator in this field, with a 100% safety record. We put the emphasis on safety, professionalism and guest satisfaction in all our services. We currently have more than 80 staff based on Bali and the Gili Islands. All crew are fully licensed with requisite certificates of competence, and have many years experience in the waters around Bali and Lombok.
Suggest edits to improve what we show.
Improve this listing
Tours & experiences
Explore different ways to experience this place.

Top ways to experience BlueWater Express and nearby attractions

Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.0
945 reviews
Excellent
541
Very good
213
Average
72
Poor
44
Terrible
75

Alan & Jules
Royal Tunbridge Wells, UK33 contributions
Dec 2019
Hearing about ferry accidents in the area it is important to choose your ferry carefully. We chose BlueWater Express, booked online and were happy with that choice. I booked private transfers from Ubud to Padang Bai and then from P Bai to Sanur. Both were on time, efficient and fast (recommend paying the extra if you can to save time). They had contacted our hotel to confirm the pick up. There are no transfers on the Gilis - there are no cars! You either walk or pay for a horse cart (please find a horse in good condition - sometimes hotels are just too far away to be able to walk)

Much calmer waters for the first leg of the journey which was quick and easy. Our return ferry from Gili Air was late and we had to stand in the sun on the jetty for a long time. The seas were more rough for this leg and we had to stop a few times to remove debris/rubbish (probably plastic..... rubbish) from the engines (very sad - pollution). We sat on the top for part of the first leg which was great but watch out for sun burn as it is hotter than you think. The seats are comfortable and they play a film on the screens at the front. There are also drinks and some snacks for sale on board. We would use them again.
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amanda L
Pinner10 contributions
Dec 2019
We used Bluewater express to transport us to and from Bali to Gili Air. The transfer was organised in a prompt and professional manner and the staff were very friendly and helpful, the boat itself was clean and very comfortable. You’ll pay more for Bluewater express but it is worth it to get to and from your destination on time and safely. Thank you.
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Colleen D
Mornington, Australia27 contributions
Feb 2020
I was a bit worried after reading reviews from many of the boat companies going to the Gili islands from Bali. My anxiety levels were high. The reviews for Blue Water Express were the best and I have to say I was not disappointed. I booked and was picked up in Sanur & taken to the take off point. I was headed to Gili Air which is the last stop. Got to watch a movie on the way (subtitles but that was fine) so I have now seen my first Fast & the Furious movie-go figure. It was a great trip and all of the many staff were lovely. I never felt unsafe at any point.
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank very much for your review. Great to hear you had a lovely journey!
Written February 5, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

N M
3 contributions
Jan 2020 • Family
I took a random boat service 2 years ago to Gili Air and we still talk about how bad the experience was. Dirty, crowded, old and sorta unsafe. This year I planned ahead and booked online with BlueWater instead. Much, much better than most other boat services to the Gili’s
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

simary23
Perth, Australia69 contributions
Mar 2020 • Couples
I booked tickets a few months ago to go to Gili Air. Unfortunately the Corona Virus and travel bans have put an end to our trip. I emailed and explained the situation. We were booked to go to China and fly from there to Bali. Less than 48 hours later I had the email to say the refund had been paid. You can't get better service than that.
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jimguinn
Kamloops, Canada11 contributions
Feb 2020 • Couples
Best service ever. Messed up my booking and Online Mike help straighten it out right away! Thanks Mike!
I was very pleased to see how professional this service is The boat ride from Bali to Gili T was great. The guys take your luggage on and off the boat. Very professional!
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your feedback, we really appreciate it
Written February 25, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Salt in our Hair
World376 contributions
Nov 2018 • Friends
By far the best return trip from Gili to Bali we’ve ever had! Great service, loved the free water and the top deck 🙏
Written November 24, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mark C
Melbourne, Australia40 contributions
Jan 2012
I have worked in the hospitality industry for 25 years and have travelled extensively in that time - I experienced the best customer service ever at blue Water express!
Our experience travelling by fast boat to the Gili islands from Bali was great we sat outside and saw a different view of Bali and lombok - but the real service started 3 days later when we were contacted at our resort to say weather had stopped all boats for at least 2 days! we were booked to fly out that night - what happened next is truly amazing - they offers to arrange transfers to the nearby harbour - car transfers to Lombok airport - domestic flight to Bali and transfers to our hotel/location of choice! we were in a group of 8 people and they escorted all the way to the airport! All booked - arranged and paid for by Blue water - IN MY VIEW THE TRUE TEST OF SERVICE IS WHEN THINGS GO WRONG _ THEY WERE BRILLIANT - use them if you can!
Written January 28, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

franky m
London, UK32 contributions
Jan 2015
If there is any other possible way of travel, plane, private boat, helicopter, teleporter then I would suggest you take that before you consider blue water express. In fact, reconsider even visiting Gili islands or Lombok before you think about blue water express.

Blue water express without telling any of its passengers, canceled its fast boats from Gili and Lombok which take 2 and a half hours and instead took us on a 10 hour ordeal from a dangerous small boat taking us from Gili to Lombok, then a 2 and a half hour bus ride to another ferry for a six hour boat trip to Padang Bai (not even Serengan where we were meant to be dropped).

On top of all this, we had to all carry our 30kg bags on and off boats/buses up stairs through little towns in the boiling hot sun.

To add to this dire situation, we had organized a transfer from our hotel to pick us up at the time and place of of arrival (11am seragnan). When this changed, blue water said that they would call our hotel right away and get this changed. - turns out blue water finally got around to the huuuuuuuuge task of contacting our hotel at half past 11 when our driver was already their waiting for us. We now have been charged for that trip ($100) and our trip from Padang Bai ($150) which I obviously refused to pay.

The issue here is, that blue water express has no contingency plan for issues that may occur (bad weather which is more likely then unlikely, boat breakdowns etc). They are unreliable, treat you like cattle, are liars and in my opinion, are terribly unsafe.

My advice to you is not to even consider using this service as it most likely will ruin your holiday.
Written January 6, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DavoIrie
Dallas, TX254 contributions
Jul 2018 • Family
I had read so many horror stories about boats in Indonesia its safe to say we were nervous. Well, none of that occurred and we had a very pleasant trip. We took our trip in Mid July just to be clear. The waters are typically better in summer than in winter months apparently. Our trip was great. The Bluewater Express taxi was on time and picked us up from our Ubud hotel with no issues. When we arrived we were checked in quickly and the boat left about 15 minutes late which was no big deal. The seats were comfortable and the ride was exactly what they said. We were going to Lombok after short stops at each of the Gili Islands and the whole trip took about 3 hours.

Pro Tips:
1) It sounds fun to sit on the top, but you WILL GET VERY WET! If you are okay with that go for it, otherwise choose a choice seat inside.
2) On the bus to the dock, sit close to the exit so you csan be the first off the bus. When you exit the bus make your way to the boat quickly so you can have your choice of seast - its first come first serve.
3)Choose seats near the front - say the first 3 rows. The one criticism I read in earlier reviews that had merit was the smell of gas. If you sit in the back you will smell fmes. Choose a seat in the first 3-4 rows near the front of the boat and you will be fine.
4) Go to the restroom at the Bluewater office before you board the boat.

In short, this service is professionally run. I cant imagine some other service does it better.

I hope this is helpful. If it is please give me a thumbs up! Thanks!!

Dave
Written July 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 741
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about BlueWater Express

BlueWater Express is open:
  • Sun - Sat 6:30 AM - 9:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

We recommend booking BlueWater Express tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 2 BlueWater Express tours on Tripadvisor


Restaurants near BlueWater Express: View all restaurants near BlueWater Express on Tripadvisor