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Bali Booking Tour

Denpasar, Indonesia
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About Bali Booking Tour
Bali Booking Tour is the travel company in this island of gods where we provide various kinds of the interesting tours such as the sightseeing tours, adventure tours, cultural events, and so on where the tour can be based on your itinerary or our itineraries. We have served a lot of tourists who come from various different countries and places in the world
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Bali Booking Tour
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Huong Hua wrote a review Feb 2020
Hanoi, Vietnam4 contributions
I booked the West side trip of island Nusa Penida at 9PM the day before the trip and they confirmed me within 5mins for everything I have asked. I have two small kids (4 and 5) and I was worried the rain on the tour day will make the sea a bit rough and yes it did but their services makes me feel so secured, safe. They picked us at our hotel, drove us to the harbour, helped us to get the tickets, took us to the boat and only left when they saw we were all seated and happy. The same thing on the other side of the island. When we left it was raining heavily and we were very worried for our kids. The temperature dropped so it was cold. They arrange everything (there were 3 people helping us from their team , not just our driver). They are very friendly, helpful, polite, great people. I have never felt happier with a tour before. I would come back and highly recommend their tour services to everyone I know going to Bali. I saw some other posts with the tour cost quite lower but I chose them after I read all the comments and I was right. The services are amazing (safe and very comfortable). It worths so well for the price you pay.
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Date of experience: January 2020
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Response from Bali Booking T, Manager at Bali Booking Tour
Responded Feb 4, 2020
Dear Huathuhuong, Thank you very much for your reviews
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Brad G wrote a review Jan 2020
1 contribution
We booked this tour that included snorkelling. Our first spot was beautiful at Manta Bay, unfortunately it wasn’t Manta ray season & we didn’t get to see any of these majestic guys this time but the snorkelling was fantastic. Our driver spoke very good English, very professional, polite & courteous. We forgot to take our camera & he took photos for us on his GoPro & phone & sent them all to us when we got back to our hotel.... Thanks heaps guys, hopefully next time I will check on the Mata season
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Date of experience: December 2019
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cal-stephens wrote a review Jan 2020
Noosa, Australia23 contributions4 helpful votes
Once of the best adventure days we have had Quad bikes in the mud - 12 year old on tandems Not for the faint hearted , the course is challenging, but can take at your own pace To shower and come back to the lovely open villa for lunch with friendly staff made the day
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Date of experience: January 2020
1 Helpful vote
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Sangsu H wrote a review Dec 2019
1 contribution1 helpful vote
What a fantastic and beautiful rafting! My teen daughters had very nice experience. Especially the service staff were very kind and the rafting guides so funny and skillful.
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Date of experience: December 2019
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Amir Amin wrote a review Dec 2019
1 contribution
We booked the west nusa penida tour with Bali Booking Tours as we had read several positive comments on the experience with them. We contacted them to add snorkeling experience to the west nusa penida tour. We were informed that the option is available through adding an extra cost to the total amount. The added snorkeling experience included 2 separate spots (Crystal Bay and Manta Bay) where we would be able to snorkel and see Mantas. We agreed and on the set date we were picked up by the driver and went to nusa penida to kick off our day. To our surprise, after we paid the total amount as instructed by them, we were informed that we will only be doing one snorkeling experience in Crystal Bay, we exclaimed and voiced over our dissatisfaction to which we got a shocking answer that we had already went to the two spots. We talked with our driver and he confirmed that we only did Crystal Bay. We requested that we at least have 50% refund of the additional cost related to snorkeling, to which our request was totally ignored. The second disappointment was related to the lunch which was included in the total cost paid. We asked the driver about the restaurant where we were going to eat in and he responded that he'll take us to one of the best restaurants on the island. The restaurant was totally isolated, we were the only table there and the food quality was terrible and cheap. My wife and I were totally dissatisfied and we believe that this was the worst experience in our honeymoon and we would not recommend going with Bali Booking Tours due to their lack of integrity and their inability to handle a simple customer's complaint or follow up on it. Once they got their money, we were totally on our own to handle our problems.
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Date of experience: December 2019
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Response from Bali Booking T, Manager at Bali Booking Tour
Responded Dec 12, 2019
Dear Mr. Amir Amin Warmest Greeting From Bali Booking Tour My name is Ketut Oka, I am a customer service Thank you for the review and sharing your feedback. We’re sorry your experience didn’t match your expectations, but I really appreciate you bringing this issue to my attention. Thank you for conveying this to us. We apologize for your bad experience. We will try to do better. Thank you for letting us know about this. Your feedback helps us get better. We are looking for this problem and hope to solve it quickly and accurately.
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