Dear Sir Thank you for writing extensive feedback for our company on Tripadvisor. Your review helps spread words to many a people about our good services that we provide to our "Valued Guests". We always strive to show our guests more of culture, heritage, and to provide them good arrangements, be it car, driver, tour guides, or hotels. Thanks & Regards TravelAge Team

Dear Traveler Greetings ! We are so happy to have your lovely review and appreciation about all the services which we have given to you. On the other hand we express our apology for the feeling you had regarding promoting arts and aritsans from Agra. We will definitely send share the review with the tourism industry about the feeling you had while visiting the places of art and handicraft which is really not our part of services but just a support to these families who are related to there ancient families. We assure you that this incident will never happen and we have instructed the same to Mr Abdul Hope rest was the best. We look forward to your recommendations and support in future. Warm Regards Mirza Shadab Beg

Dear Mam Greetings from India ! We are so glad to have your valuable review here. We work very hard to give the best to the people coming to India with lots of expectations. We have been successful in delivering the best always. Thats why we get so much appreciations in words which gives us huge confidence to keep the standard of our services on the same level. Once again on behalf of my entire team , I would like to thank you for your valuable support. We look forward to serve you again in future. Warm Regards Akash Kumar

Dear Sir It is very unfortunate on our part that the guide which was recommended from your end itself could not meet your expectations. I am not sure what makes you feel that he was pushy as he is considered to be the only guide in our pannel who is having a load of patience while doing the tours. He has been really working for big company's as well but there is no such complaint about his services and you may go ahead and see that he is the most demanding guide in trip advisor still. But in hospitality industry we say GUESTS IS ALWAYS RIGHT so we accept your complaint and we apologies for the inconvinienc caused to you Will make sure that such situations should not be repeated. Warm Regards Mirza Shadab Beg

Dear Mr Winston Greetings ! Thanks for your contribution and appreciating the services of Mr Naresh. He is a wonderful guide in our panel. We will assign him with most of our VIP guest in future also. We look forward to your recommendations Regards Mirza Shadab Beg

Dear Mr Paul, Hope you had a safe journey back home. It is very unfortunate on our part that we tried to avoid your travel to Agra by diverting the route to NH2. We thought it will be much better for you rather than stucking int he traffic jam than to reach Agra late. But i think it did't work out well on our part. As far as the hotel is concerned than i guess ITC MUGHAL is considered as 5 star luxury hotel in India. It is again unfortunate on our part and the management of ITC Mughal that they could not meet your expectations for which i personally apologies. Elephants are not available in Agra instantly and the local touch is in the form of art introduction. though we have routed your veiws about the sales pitch the department of tourism mentioning that we are recommending visitors to visit these places so these unique arts can be be kept alive and the aritsans can continue there bread and butter NOT TO PUSH our visitors for buying anything even if they dont want. I apologes once again. It would have been highly appreciated if there were few more lines about the quality of the car , prices of the car and the hospitality in Agra. I am greatful to you to write us your honest opinion as this will give us the opportunity to improve in certain sectors. Thanks for your valuable comments, Warm Regards Sincerely Yours Mirza Shadab Beg