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Makruzz

Makruzz

7:00 AM - 6:00 PM
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 6:00 PM
Sunday
7:00 AM - 6:00 PM
About
Makruzz is a luxury catamaran service, operating between Port Blair, Havelock in Neil in the emerald isles of Andaman & Nicobar Islands. It is the first and the largest privately owned fleet in the Andamans. The professionalized service coupled with luxurious interiors and fastest travel time has made MAKRUZZ, a favourite and the first choice of tourists and islanders alike, despite the presence of increased competition over the years. On its initiation, the passenger ferry was dedicated to the tourism industry by the then Hon’ble Lt. Governor of Andaman & Nicobar Islands, Lt. Gen (Retd) Bhopinder Singh, PVSM, AVSM. The owners and the staff continue to dedicate immense efforts to improve user experience and aid the growth of Brand Andaman. Today, MAKRUZZ remains not only a top attraction but also a vital infrastructure in the tourism industry of the islands.
Duration: 1-2 hours
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  • Amaan
    7 contributions
    4.0 of 5 bubbles
    Your Go-to Cruise in Andaman and Nicobar
    Best cruise for going anywhere in Havelock. 0 nonsense , leaves on time and arrives on time as well. Has deluxe department in it also so try booking that. Even has a canteen inside for drinks and food etc.
    Visited November 2023
    Traveled with family
    Written November 8, 2023
  • Gouri Gore
    Mumbai, India43 contributions
    5.0 of 5 bubbles
    Professional service
    We took 3 ferries with them during our recent trip. They have good capacity vessel with comfortable seats. We travelled in all classes Royal ,Deluxe and Premium. In one of the ferries I lost my wallet. It was traced by the Makruzz staff and handed over to me safely
    Visited December 2023
    Traveled with family
    Written December 29, 2023
  • Pankaj Nigam
    Gurgaon District, India58 contributions
    4.0 of 5 bubbles
    Andamans Marvel.....Ride on the Tides- the Maxcruise style...
    Last Dec traveled 3 islands on Macruz ferries. Port Blair- Havelock - Neil & back PB. Well organized. Meticulous luggage receipt & delivery arrangements. No damage. No confusion. Within No time. Good sea view. Planned numbered sitting. On board music, can avail snacks- beverages on reasonable payments. While in high seas you experience the splash, waves and sea bounce. Exhilarating tourist enjoyment. Multiple round of ferrying. Conveniently timed. Loved the rides. Must travel entertainment.
    Visited December 2023
    Traveled as a couple
    Written January 7, 2024
  • Reetu S
    Chandigarh, India10 contributions
    5.0 of 5 bubbles
    A reliable and comfortable ferry!
    We travelled through Makruzz from Port Blair to Havelock to Neil and back. It is v clean, well air conditioned with extremely helpful and polite staff. They were v punctual and efficient in boarding and unloading luggage. The cafe in the ferry is also v popular. We had wonderful experiences travelling with them.
    Visited December 2023
    Traveled as a couple
    Written January 8, 2024
  • Meander42033461053
    9 contributions
    5.0 of 5 bubbles
    Fastest safest and best
    one of the best and fastest mode of transport to swaraaj dweep from port blair. Also, the customer service is great. Island people are honest and helpful. I had an incident where I forgot my phone in the makruzz and realized an hour later. The guy whose name was sanjeev picked up my phone and told that i forgot my both phones in the ship. He asked me to meet at a specific place and handed me over both phones after ensuring that they belong to me. Truly a great experience. In short book makruzz. They are really good.
    Visited December 2023
    Traveled with family
    Written January 30, 2024
  • luvtennis08
    Chicago, Illinois23 contributions
    5.0 of 5 bubbles
    An experience as good as their website claims
    A truly wonderful experience starting with the staff who are amazing. I took my 88 year old mother who has very limited mobility, but the staff were unbelievably helpful. These kind of people are what India stands for. Deluxe Cabin was very clean, accessible washrooms. On board snacks were very tasty and very reasonably priced. So buy quick before they run out. Silent, smooth ride. No fear of sea sickness. Only suggestion is they consider air conditioning of the waiting hall.
    Visited January 2024
    Traveled as a couple
    Written February 18, 2024
  • Aakanksha21
    Mumbai, India86 contributions
    4.0 of 5 bubbles
    Good experience and time bound
    The interiors are neat and clean and it seems mostly the system is quite organised with de boarding and on boarding. There is a proper check in and scanning system in place also. Dont book corner seats since the Aur conditioner doesn’t work so effectively. If you have kids who may want to watch tv - give preference to middle seats. In the lower deck the windows have water marks on them, so not fully clear view. Food and snacks are also available on board. Good experience overall
    Visited March 2024
    Traveled with family
    Written March 6, 2024
  • Konstantin S
    Moscow, Russia61 contributions
    5.0 of 5 bubbles
    Best connection on Andamans
    Nice service. Guys helped with the booking and payment by email. Good price, nice site (just fix FAQ section). It was on time. We booked deluxe class tickets (not a big difference concerning the price). AC and drinks (tea, coffee) on board.
    Visited April 2024
    Traveled as a couple
    Written April 21, 2024
  • mrajkumar
    Hyderabad, India21 contributions
    4.0 of 5 bubbles
    Deluxe Ferry with good clean ship but limited food options and tad expensive
    Deluxe Ferry with good clean ship but limited food options and tad expensive - as we booked the Deluxe seats. It did not seem like too much of an upgrade over the basic seats. I would next time just book basic class as they were equally clean. Just felt tad disappointed to not see Deluxe being as much as an upgrade as hoped for
    Visited June 2024
    Traveled with family
    Written June 30, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,882 reviews
Excellent
831
Very good
717
Average
194
Poor
44
Terrible
96

Parthasarathi B
Asansol, India48 contributions
2.0 of 5 bubbles
Mar 2022 • Family
Journey from PortBlair to Havlock Island was good but without any hospitality . But at the time of need they played a negetive roles. On 19th March due to notification from IMD the last Cruz could not come to Neil Island for taking it's passengers (about 100 nos), to PortBlair. But other shipping companies had preponed their ferries and picked up their passengers within 12 hrs of that day. But this worthless Makcruzz created a total mesh in their office at Neil Island, without any proper communication and bad behaviour of their staff. Ultimately we had to overstay for one night more in our own cost. After 5, 6 hours vigorous persuasion from different passengers we could reach Port Blair in a Government ship at our own cost. Thanks to Andaman Administration.
One Month passed, till date No Refund has been credited to my account for seven heads although about fifteen times conversation and fifteen mails done.
I shall never recommend this Cruise to anyone, for it's unprofessional irresponsible negetive attitude.
Written April 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

vikas_shandilya
Zurich, Switzerland2 contributions
1.0 of 5 bubbles
Dec 2020
Very BAD experience. Looks like a CHEAT company. I booked some tickets in Dec 2020 and they were cancelled by them. I asked for refund and they told me initially that you will get refund in 7-8 days. However now even after 1 and half a month they have not refunded my Rs 10K + and they even stopped responding on emails /phones etc.
Not only me, I checked their social media pages and found that they have cheated many other people.
I am definitely considering filing this in Consumer forum as I don't see my refund coming back soon
Written January 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bhaskar M
Bengaluru, India9 contributions
1.0 of 5 bubbles
Feb 2021 • Family
It was a mistake that we booked Makruzz after visiting their website which is very misleading. If you have a tendency for sea sickness avoid this ride. When the sea is rough you will see almost 30% - 35% of the passengers vomiting and falling sick. The ferry is like a closed box with people stuffed inside. No room for fresh air and you will not be allowed to step outside on the outer deck. Their refreshments are of no use as they do not keep lemon / clove which is a basic requirement for sea sickness, instead you will find Samosa, puffs etc which do not seem to be fresh. After paying Rs 1800 / person we were not able to enjoy this ride at all. Better to opt for Green Ocean.
Written February 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JAYANTA KUMAR C
Pune, India157 contributions
4.0 of 5 bubbles
May 2022 • Couples
We travelled by MAK3 Pearl from Havelock island to Port Blair on Monday 9th May 2022. The ferry had been suspended for two days prior to this because of the Government warning about Cyclone Asani. Naturally the ship was very crowded on both inbound and outbound trips.
This is a very fast, comfortable and air-conditioned ship run by a competent crew.

The weather was good on land at the time of our starting but the open sea was extremely turbulent, tumultuous and rough.

I had read about the unpredictable weather and ferry services of the Andamans even before I came here. So I had taken the precaution of allowing a 24-hour of margin of error/ unpredictable problems for my flight ticket out of Port Blair on the following day. That was a wise decision.

All ships plying in these seas can have unpredictable delays based on the weather. In these situations the Harbour Master is the final deciding authority to allow or disallow the boats to ply.

In my case the sea turned rough within fifteen minutes of starting from Havelock island. It was a turbulent, tumultuous, and an unbelievably rough crossing.

One moment the ship was riding the crest of a very high wave and the next moment it was slamming down into the following trough. It was very much like a roller coaster ride.

This went on for the most part of our journey of one hour and forty five minutes.

The cabin crew did their best to assist the 250 passengers most of whom were throwing up their breakfast and possibly the dinner. At some point it seemed that there weren't enough sea sickness bags to go around.

I was happy that at least there were enough life boats for the passengers. But to be practical, no life boat could have saved us from those gigantic waves.

It was a miracle and the extreme competence of the Captain and the crew that safely delivered us to the Haddo jetty in Port Blair even though we were an hour behind time .

I'm sure that many of the passengers might have missed their flights due to the various delays in the ferry service.

All I can say is that it is impossible to budget for the weather related contingencies while travelling in the Andamans.
Written May 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shubham0608
Noida, India81 contributions
1.0 of 5 bubbles
May 2021 • Couples
Critical: Professionalism

My booking was cancelled due to Covid 2nd wave and as per email communication (in the month of April), my amount of almost Rs 11000 was to be refunded back immediately. But it hasn't been refunded till date. These guys do not respond on calls, mails and whatsapp, and their website carries a silly apologetic message stating that the services are closed due to the pandemic. This is the most unprofessional and irresponsible organization I have ever come across, more so because they are running a so-called transportation business.
Please avoid booking through this pathetic service, if you actually care for your money.
Written July 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nitin P
Chandigarh, India36 contributions
4.0 of 5 bubbles
Jan 2020 • Family
Booked 3 journeys from port blair to havelock then to Neil and then back to port Blair on different dates. The two which are in the afternoons were smooth and kids enjoyed it. The one from havelock to Neil in the morning was a little rough due to winds and some persons faced sea sickness but rest was all good. Do reconfirm your tickets at least 1 day before as mine was scheduled to depart at 4 and they changed it to 3:30pm. There was no information from Makruzz in any form and I came to know from hotel I was staying. 1 star deducted due to this only. Rest all was well. Ferries were always on time in my case.
Written January 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you for choosing Makruzz for the inter island travel partner. We always recommend our passengers to reconfirm their travel tickets and timings a day in advance as sometimes they can change owing to the weather conditions or some technical issues. We look forward to having you onboard again soon. Thanks, Team Makruzz
Written January 21, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kumar Krishnaswamy
Bengaluru, India128 contributions
5.0 of 5 bubbles
Feb 2020 • Friends
We took the Makruzz ferry from Port Blair to Havelock , now known as Swaraj Dweep islands. Very well kept and it was a real pleasant ride. If u can afford,please do try their deluxe class which has got plush seats, lots of leg space and an upper deck view. They were also punctual and had some wonderful staff. A few suggestions here. Their onboarding should be more professional and smooth, provide better waiting rooms instead of making us sit in the dingy departure halls. Plus , can provide a wider choice of food for the passengers. One of the highlights of my trip was Makruzz.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you for choosing Makruzz as your travel partner. We are glad you had a pleasant experience onboard Makruzz. We have taken into account your suggestions. We look forward to having you onboard again soon. Thanks, Team Makruzz
Written February 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vaishali
Kolkata (Calcutta), India85 contributions
1.0 of 5 bubbles
Mar 2022 • Couples
Very very poor customer service! Absolutely unprofessional.

We had ferry tickets booked for 21 March and with the cyclone warning, makruzz was most incompetent and not even willing to accomodate. Initially they said we can reschedule and no response and no email, no one even picks up the phone.. only after multiple messages and calls i understand there would be charges. No one picks and and no one responds and no one has the time!!! They can chat on what's up but not call.

All our hotels like the Taj or lemon tree and all our flights were most accomodative excepting Makruzz .

Extremely unprofessional and unpleasant experience.

If possible atleast have the courtesy for someone senior to respond

Written March 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maps827704
Kochi (Cochin), India5 contributions
5.0 of 5 bubbles
Jan 2020
Quick check in, very clean seats with well mannered staff who listened to us when we requested them to decrease the volume of videos that were being played.

Areas of improvement: We still need to carry a print-out for checkin-in and for seats to be allotted. It would be great if this could be revisited.

Overall, a great travel experience and will definitely go for more. Thanks Team Macruzz
Written January 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, We are glad you liked our services onboard Makruzz. Thank you for your suggestion, we will take it into consideration. We hope to see you again soon. Thanks, Team Makruzz
Written January 21, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

PamSin
Bengaluru, India20 contributions
1.0 of 5 bubbles
Jun 2022 • Couples
Not worth booking it in advance. We booked royal class one month in advance as per the time and seat suitable for us, but last moment they just cancels the cruises if they dont get enough passengers. And will try to fit you in in any available seats. We got standard seats middle rows in another cruise.

This happened for both of our cruise from port blair to havelock and return. Staffs at havelock were very rude and instead of helping us with the seats told to cancel the booking and stay back in havelock. We opted for Nautica’s ferry after cancelling this and are still waiting for refund.

Would suggest to book the ferry directly from the jetty if you are going in an off season. We travelled in may end.
Written June 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Makruzz - All You Need to Know BEFORE You Go (2024)

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