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wasn't bad for money, rides just need more organising for the rubber and rings to find them, good humble lunch and good for sun bathing, was a fight funny
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Date of experience: October 2020
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It was a terrible day trip . I came back after 6 years from my last visit and it was COMPLETELY different. The meals were below zero.i got disgusted to even eat.The chef's inside the kitchen were super sweaty..there was no a.c. and it was crowded so you can imagine how hot it was...they open the so called buffet (2 small stationd )which serves only (pizza,chicken sandwich half filled so will consider it an empty sandwich and hot dog)just for 2.30 the whole day which is ridiculous as its always crowded. The pepsi machine was out of service so they had hot bottles of pepsi and you help yourself pouring it so the case was people took the whole bottle. The aqua park itself was filled with low standard people so the hotel is serving the lowest quality they could give. There were not enough sunbeds as they took too many people and there came a point were floaters were not available as people took the same floater for each ride until someone started telling people to leave them . The staff were throwing the floaters from the 2nd floor to the 1st floor which is so not professional as some of them landed on people. Staff are super grumpy and not helpful, pools are dirty and the bathroom stinks. And over all of this after we complained about the food and how chaotic the place was the manager stated "you should thank god that you found food here..its really crowded". As an Egyptian AVOID this place if your looking for a nice,fun,good and most importantly clean place do yourself a favor and go somewhere else…
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Date of experience: August 2020
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Staff are so rude, unprofessional, insensible, inconsiderate and reckless (except for Me. Hossain Adel from restaurant, Mr. Mohamed the house keeping Dept. supervisor and Mr. Wessam the resident Manager) Very low standard of guests and a horrible community type. One guest tried to film me while I was applying tanning oil!! One staff told me that I say “good evening too much!! Reception hanged up the phone on me twice!! Kept me on hold for 15 minutes when I wanted to complain!! One staff was calling me saying (pist.. pist) to drive my attention like I’m a cat!! Another refused to help my sister get sweetener and asked her to get it herself from the next table!! Extremely rude, unprofessional, reckless staff. Horrible Level of Hospitality. Yet, Mr. Wessam went out of his way trying to make us happy as well as Mr. Mohamed but we’ll still check out early tomorrow and go somewhere where guests are respected.... Don’t ever go! …
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Date of experience: August 2020
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It is one of the best aqua parks in Egypt. First tip is to get your own sea shoes. second tip is to enjoy :) The place is really entertaining. The only drawback is the hotel isn't by sea. my last advice is the experience is really exhausting, so if you have a long trip in Hurghada, save two days for this aqua.…
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Date of experience: August 2020
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A lot of the slides were closed and at lunchtime they closed all of the slides for about 45 minutes!!! The water in some of the pools was not heated. After visiting several water parks around the world this was not very exciting. On the positive - it was clean and no lines to the slides.…
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Date of experience: January 2020
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