Royal Galapagos
Royal Galapagos
4.5
Multi-day ToursBoat ToursPrivate ToursNature & Wildlife Tours
8:30 AM - 5:30 PM
Monday
8:30 AM - 5:30 PM
Tuesday
8:30 AM - 5:30 PM
Wednesday
8:30 AM - 5:30 PM
Thursday
8:30 AM - 5:30 PM
Friday
8:30 AM - 5:30 PM
About
Royal Galapagos offers a complete selection of Galapagos travel experiences onboard modern comfortable yachts with exceptional service, close attention to detail, and excellent itineraries. Royal Galapagos travel experts have vast experience and knowledge, and will help personalize the perfect itinerary for an amazing trip that will exceed all expectations.
Puerto Ayora, Ecuador

Awards
Travelers' Choice
2024
Travelers talk about
(4 reviews)
(3 reviews)
(2 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles81 reviews
Excellent
68
Very good
6
Average
3
Poor
2
Terrible
2

Florentine_Gourmet
Washington DC, DC88 contributions
5.0 of 5 bubbles
Dec 2022 • Solo
This was my second 8-day cruise with Royal Galapagos, this time on the “Horizon” trimaran.

Again, a superb cruise! Good itinerary; great guide; huge cabin, with a very nice balcony; a delightful top-level observation deck; excellent dining; and wonderful service (with 13 crew for 13 guests). Wouldn’t hesitate to recommend it.

Some other observations:

1. Small boats like the Horizon really are the way to go in the Galapagos. Many sites are really small, and you want to be able to get close to the animals. The experience would have been completely different and far less enjoyable on, say, the huge Silversea cruiser we spotted in port.

2. The boat felt very stable, presumably because it’s a trimaran. Engine noise what you would expect on a small boat.

3. Both of my Royal Galapagos cruises had a great mix of interesting independent travelers, rather than large tour groups.

4. There is a $50 junk fee if you book your own flights, rather than get Royal Galapagos to do it for you. But you’re still better off booking your own flights: Royal Galapagos charges a large markup. Also, they charge more for flight changes / cancellations than the airlines would.

5. There is a 4% surcharge for credit card payments.
Written December 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Florentine, We greatly appreciate your feedback, We are proud to know that your cruise experience was superb, with a comfortable stay along with our helpful team. In reference to the $50 penalty, it's important to mention that our internal policies stipulate this charge since it is an extra service to facilitate the flight purchase for our clients, and this is advised in advance so you can know all the conditions; our passengers can do it on their own. It's also important to mention that if passengers book the flights by themselves we can't ensure the operation of the flight. As you could see our flight rates are higher, but also, our booking conditions are better and in case of any emergency or last minute change we always have a better response by working directly with the airline. In reference to the 4%, it's important to mention that this percentage is not for us but for the banking institutions, we have other payment methods such as bank transfers. We thank you for bringing this issue to our attention and we are always looking to improve our service. Whenever you need us, we're always here. Warm regards, Estefania
Written December 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Darryn H
1 contribution
5.0 of 5 bubbles
May 2024 • Friends
We chose an 8 day cruise (itinerary A) on the Natural Paradise after exhaustive internet searching.
We have high standards and everything about going out trip was perfect from booking and reservations experience to the outstanding boat crew and guide.
Service was better than we have experienced at international 5* hotels and every single thing was anticipated and covered. Food was really excellent and plentiful.
Do not even hesitate to make a booking if you are deliberating. The Galapagos has been on our bucket list for a long time and Royal Galapagos/ Natural Paradise meant that our experience exceeded any of our high expectations.
Written May 23, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Darryn, What an incredible review! We're absolutely thrilled to hear all about your amazing journey aboard the Natural Paradise and that it met your expectations. We take immense pride in our exceptional team whose hard work and dedication shine through in your glowing feedback. Our ultimate goal is to ensure that every moment spent in the Galapagos is nothing short of extraordinary for our guests. Kind regards, Royal Galapagos Team
Written June 13, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mwrs2010
Washington DC, DC54 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
The trip on their Horizon luxury yacht (125 feet with only 16 passengers) was beyond fabulous. We had 13 crew all very service oriented and kind, delicious food and wonderful rooms each with a balcony and upper deck with lounge chairs. Our guide Rafael had incredible knowledge of plants, animals and sea life. We saw everything-flamingos, penguins, tortoise, sea lions, iguana, birds, sharks and hundreds of fish. After a snorkel and walking adventure we would be met with hot tea or juice, a snack and hot towels- it was great. I would recommend going on a tour with the smallest group of passengers you can afford to have the best experience. I have been all over the world and this was my favorite trip by far.
Written February 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest, It sounds like you had an amazing experience! Galapagos is a one-of-a-kind destination in the world and we are overjoyed that it was your best trip ever and that we played a part in making it possible. We are sure that the memories you collected on the Enchanted Islands are unforgettable. Kind regards, Royal Galapagos Team
Written February 27, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Judy R
4 contributions
5.0 of 5 bubbles
Jul 2023 • Couples
Our experience traveling aboard the Royal Galapagos Calipso in early July was perfect in every way! Customer service throughout our entire experience from booking, through airport assistance, aboard the ship and during excursions was top notch. The entire crew was unfailingly cheerful and helpful in every way.
The boat and cabins are clean, well maintained and comfortable. The meals onboard were outstanding. Food was fresh, plentiful, and wonderfully prepared. Each meal provided multiple options, and they easily accomodated some special dietary needs.
Guests on board with us were a well mixed blend of couples and families of all ages, and we easily bonded and enjoyed our adventures together.
We did the 4 Day cruise, Itinerary A, and were very happy with our choice. Within that limited amount of time, Royal Galapagos, and especially our guide Peter, made sure that we experienced every bit of the magic that The Galapgos Islands has to offer. We were able to snorkel in three locations, complete multiple hikes with ample opportunity to see and photograph local wildlife, and even visit and underground volcanic cave! I highly recommend Royal Galapagos to anyone considering a trip to the Galapgos!
Written July 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Judy, We are so glad that our crew, food, and service met your expectations and that you enjoyed the itinerary you chose. We are proud to know that you had a pleasant stay with our other guests and supported by an attentive crew service, who works every day to offer you a complete and unique experience in this fascinating destination like Galapagos. We are sure you captured some amazing shots of the wildlife and scenery. It was a real pleasure to be a part of this memorable trip. Kind regards, Royal Galapagos Team
Written July 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Eduardo K
Curitiba, PR545 contributions
5.0 of 5 bubbles
Dec 2023 • Solo
I did an eight day itinerary (8B) on the Infinity.

It was a great experience. Since the group size is small, not a lot of time is wasted on getting on and off the boat, the service is more personalized, and the two guides (which were excellent, by the way) are always available for answering questions and giving explanations on Galapagos's fauna and flora.

The itinerary allowed for viewing a wide variety of wild life and landscapes. There are many snorkeling possibilities. Perhaps too many, but you can always skip them.

The cabins are huge and you really don't feel like you're in a boat. One disadvantage is that there was only one electrical outlet in the room, which was essentially inaccessible when the beds are configured as a king bed (but would be between the beds when there are two singles), and another outlet in the bathroom.

Wi-Fi (provided by StarLink) was unlimited and very good, and worked all the times and with good speed.
Written December 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Eduardo, We are so happy to hear that you had a great experience on board the Infinity. We are proud and grateful to have a crew so committed always ready to share their knowledge and passion for the Galapagos Islands and to make our guests feel comfortable and welcome. Thank you for choosing Royal Galapagos and for your wonderful feedback. We are always open to receive your observations for continuous improvement. We hope to have you again soon on another amazing cruise. Kind regards, Royal Galapagos Team
Written December 12, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kammy E
1 contribution
5.0 of 5 bubbles
Mar 2023
Lorena provided excellent service getting us on the Horizon with not very much notice, and was wonderful with suggestions of other tours to do. She helped get everything set up, so that there was no stress on our end about the traveling and the company took care of everything. Once we got onboard the Horizon, our family of four had a wonderful time. The crew of the ship was very professional and friendly and went out of their way to help with various food requests from allergies to picky children preferences. The chef even made a birthday cake for my daughter with no prior notice and the whole crew came to sing happy birthday to her. The daily activities were really good, and my daughters (14 and 10) had an excellent time seeing and learning about nature. I would highly recommend the Horizon to anyone wanting to explore the Galapagos!
Written March 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kammy, It brings us great pleasure to know that you had a great experience in the Galapagos aboard the Horizon. We are pleased to serve you in the best possible way keeping in mind the important details of our guests. For Lorena, the crew and for all of us it was a pleasure to accompany you on this lifetime experience. Kind regards, Royal Galapagos Team
Written March 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jai C
Powell, OH35 contributions
5.0 of 5 bubbles
Jul 2023 • Family
This was our second trip to the Galapagos. We took the 8 day naturalist trip on board the Calipso. The entire experience was magical and we can’t recommend it enough. Our kids are 16 and 9, respectively and both had a wonderful time.

First, the ship is a very comfortable vessel. The rooms aren’t huge but are more than adequate. That’s all I really want from my quarters. The showers are hot and spacious. We had opportunities to watch dolphins or marine iguanas swimming when when took showers- what could be better! There is a jacuzzi on the sun deck which is open after snorkeling.

The crew is absolutely fantastic. It was clear they had a vested interest in making sure we had the best trip possible. Several of them really bonded with my 9 year old which gave him an extra special experience. They also make sure your room is clean during every excursion. They even had a party for when we crossed the equator.

The meals are plentiful and very good. The chef makes sure you’re never hungry. And, there is always something new to try. They also provide a snack after almost every excursion or snorkeling adventure, ranging from chicken wings, to empanadas, to fresh fruit. They also encourage you to sit with someone different at every meal so you get to know the rest of your travel companions.

The itinerary is almost perfect. (Chinese Hat has been replaced by Santiago which is a positive change). We saw so much wildlife, we could not wait to get off the boat every day. And our guide, Peter, always able to give us the information we needed and answer our questions no matter how detailed. We we were also able to snorkel 8 times, swimming with penguins, marine iguanas, turtles, sea lions and sharks.

Finally, the most memorable part of the whole trip might have been one evening after dinner, when the crew told us to go to the back of the boat. They turned the lights on, which attracted some flying fish. That in turn, attracted 50-60 Galapagos Sharks for one of the most amazing displays I’ve ever seen.

If you’re thinking about going to the Galapagos- do it. It’s like being in a National Geographic special. And, we would highly recommend the Calipso as your vessel.
Written July 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jai, We are thrilled to know that you had a magical experience on board the Calipso and that you enjoyed the natural beauty and wildlife of the Galapagos. It sounds like you had a lot of fun with your family and that you made some unforgettable memories. We are glad that you found the ship comfortable, the crew friendly and helpful, the meals delicious, and the itinerary exciting and informative. We are especially happy that you got to see the amazing shark show at night. That's a once-in-a-lifetime experience! We appreciate your kind words and your recommendation. Kind regards, Royal Galapagos Team
Written July 17, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Summer R
Collegeville, PA24 contributions
5.0 of 5 bubbles
Oct 2022 • Couples
What a fantastic experience from beginning to end. Booking with the help of Lorena on the Royal Galapagos Infinity Yacht was seamless and effortless. Royal Galapagos gives you all the instructions and help you need even when you are in Ecuador. The cruise, yacht, crew, guides, food, activities were beyond our expectations.
Written October 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Summer, Thank you so much for your positive remarks about your experience on board. It's gratifying for Lorena and for the rest of the team to know that our hard work is paying off in the way of excellent service for our guests. It was a pleasure to have accompanied you on this trip. Best regards, Estefania
Written October 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ede
242 contributions
1.0 of 5 bubbles
May 2023 • Couples
Booked May 2023 - Tour May 2023 Therefore, it is not the trip that is evaluated, but the customer service so far - friendly contact, one star for that. Unfortunately, we now had realize that we got a huge disadvantage when booking early. Instead of getting the best available price the sold ist at a mockup and now 7 month before the travel date (Nov.23) they already lowered the price tremendously.
Written January 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest, Please consider that our agents offer our products according to the desired dates of our clients on the platform that works with real-time availability. Prices are managed according to demand depending on several factors such as availability, season and current factors of the destination such as many tourist services and airlines in the world according to the market. We appreciate your feedback and we are open to solutions as long as the case requires it. Very kindly, Royal Galapagos Team
Written February 1, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Never Lost; Just Looking
Austin, TX126 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
On board the Natural Paradise, we found the food and accommodations exceeded our expectations. Menu was nicely varied each night with snacks after every activity. The itinerary was well thought out, leaving lots of active time as well as down time to “catch our breath”. Our room was well appointed and well maintained by the housekeeping staff. We enjoyed having the private balcony ( which was an added cost to the base price )

Our boat was a single hull ship that did rock quite a bit both underway and at anchor. It wasn’t a problem for us but those with motion sickness might want to bring medicine or consider a catamaran. The zodiac tenders were fun but you should expect to get wet ( which wasn’t a problem for us ). It does take a steady step to get on the zodiac, however. The staff did nicely accommodate those with mobility issues.

The itinerary was delightful and sites on shore beyond words. But these features are a given on any Galapagos tour boat. Natural park guides were excellent and worked well with the Royal Galapagos staff.

Only downside was the bar bill at the end. There was zero transparency up front on the pricing ( we asked several times ) and the bill at the end was much higher than we expected ( I understand there are a lot of taxes on alcohol in Ecuador ). Wine ranged from $40 to $80 a bottle and drinks were >$15.
Written February 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest, Thank you for your detailed review of your 8-day trip on board the Natural Paradise. We are delighted to hear that you had a trip of a lifetime in Galapagos. We are very proud that each member of our team contributes to make your experience unforgettable. We apologize for the inconvenience caused by the bar bill at the end. We try to be as transparent as possible with our pricing, but we understand that it can be confusing due to the taxes and fees in Ecuador. We truly appreciate your feedback and we will work on improving our communication in this regard. Sincerely, Royal Galapagos Team
Written February 27, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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