Bally's Atlantic City Casino

Bally's Atlantic City Casino: Address, Phone Number, Bally's Atlantic City Casino Reviews: 3.5/5

Bally's Atlantic City Casino

Bally's Atlantic City Casino
3.5
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This 80,000 square-foot casino offers a variety of games that include Blackjack, Craps, Poker and Baccarat.
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3.5
1,488 reviews
Excellent
425
Very good
424
Average
365
Poor
131
Terrible
143

Norma G
8 contributions
Sep 2020
This review is on the condition of the hotel room we stayed in this past week. It was a two bed room, plenty of room. However, there were many things that required repair:
1. Curtain was torn;
2. Bathroom towel bar was ready to pull from the wall;
3. The toilet seat was scrapped and worn;
4. The telephone had been ripped from the wall and only wire exposed so you could not use the phone;
5. A lamp was wobbly and needed to be tightened at the bottom; and
6. The TV was not working and we had to call for service.
We have stayed at many casino hotels and I would say this one was the worst. We stayed in the Dennis Tower which I understand is the oldest of the two towers.
Hence, these rooms need a makeover.
Written September 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gerald R
Canfield, Ohio20 contributions
Oct 2019
The carpet in the casino STILL smells from the hurricane several years ago. Some one claiming to be housekeeping came into our room not once but, twice during our four day stay. It was some what difficult for my husband to get around in his mobility scooter. Dining options were limited.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Catherine B
Jackson, NJ73 contributions
Jan 2021 • Couples
we stayed in one of the executive suites. we were warned these rooms are smoking permitted rooms , but the smell of marijuana was so strong coming from the room next to us combined with stale cigarette smell , it was too much. we got lucky and was moved to a larger fresh smelling room. amazing views, loved the tub , 2 full bathrooms 2 sitting area’s and a dining area. this was a midweek stay, with no one there not sure why the needed to but people in the adjoining room, again the strong smell of marijuana coming in our room was strong on our last night.
Written January 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Christi L
Selden, NY17 contributions
Feb 2021 • Couples
My husband and I had visited Bally’s 12/2020. Although the rooms are dated. We had a great time so decided to return with another couple to celebrate a 50th birthday. We booked about 30 days in advance and were scheduled to arrive Sunday 2/7 and stay for 2 nights we spoke to a representative to book and request connecting rooms. Due to a snow storm we decided to come in a day earlier. Bally’s was great with our change of plans. They were not able to accommodate us in our booked rooms a day early but offered us a double room for the one night and comped is the room. We arrived at the hotel at 11:45pm on 2/6. The girl at the front desk promptly checked us in and advised us that come the next day all we would have to do is come down and check out of this room and she would get us into our other room. That is where the everything went ary. We went to check out only to be told to return between 3 and 4 to get into our new room. We lugged all of our stuff to the parking garage and put our belongings into the car. When we arrived back at the desk at 3:30 we were told they didn’t have any connecting rooms and only one room was ready at that time the other room across the hall was still being cleaned. We requested to be called when second room was ready. We walked down the hall to the ready room with no housekeeping in sight. Room across the hall had a sticker on the door to indicate that it had been cleaned. We waited 45 minutes before we returned to the check in desk and advised her that the sticker was on the door we were promptly given the key. The rooms were in the 1st floor of the Dennis tower(don’t stay there). The rooms are dark and dingy and in need of an update desperately. My husband used the bathroom and when he closed the door the plastic covering over the light fell on him. We found a left behind ugg boot and a food container under the night stand. Cleanliness is not the top priority. The carpet was definitely not vacuumed before we arrived. And as I saw housekeeping during our stay not once did I see or hear a vacuum. I saw a man walking around with a broom and a dust pan sweeping the carpet. In these room the wall has some design with a wood trim around it. While our friends were sleeping the last night the wood trim came off the wall and fell on the bed. Upon check out as we explained the mishaps the girl checking is out just laughed.
Written February 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pat Flannery
2 contributions
Feb 2020 • Solo
I would like to complement Eric Donahue on his performance and interaction with his customers. Eric is a table supervisor On the 8 o’clock till 4 o’clock shift.
I have seen Eric talk to his customers and to make them feel welcome. He always has a smile and is eager to help his customers.
Personally, I feel as though Eric has become more than just a Bally’s employee he had also become a friend. I enjoy my interaction with him and to be honest he’s one of the reasons why I come here.
Written March 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jimmy C
2 contributions
Nov 2020
I normally stay in the Garden Tower. But due to how slow and dead it is due to Covid and the off season they mainly only using the Bally's Tower. But I am here enough as it is so they get me in the Dennis tower because i like that one much better. If you do not like elevators they got nice sized rooms on the ground floor of the dennis tower. i am in room 247 nice size very comfortable bed. only down fall would be the view. besides that a great room!
Written November 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RestonVoyager
Reston, VA179 contributions
Oct 2020 • Friends
I liked Bally’s better than the adjacent Caesars, even though Ceasars is more upscale and updated. Bally’s has games I like to play, including jacks or better poker.

There seemed to be an effort to allow for social distancing. Unfortunately, the employees backed down when a non-mask wearing gambler tried to say he could wear a mask because he said he has COPD. He also refused their suggested compromise, a face shield, because he sad it impeded his breathing. We left when the manager let him sit down at a craps table.
Written November 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LeavingOnAJettPlane
New Jersey115 contributions
Aug 2020
Let's start off with the fact that the hotel did not have room service! Another without room service? It's the first time that I've experienced this. Our deadbolt did not work and the room was just okay. It would've been a decent room for $80, but we paid twice that with the resort fees, which are an absolute joke. AC is a shell of itself & I now see why, the customer service & customer care aspect of AC is gone!
Written September 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ronnie08610
Trenton, NJ9 contributions
Im a Diamond member with Caesars rewards, Ballys has very bad customer service. I had a ticket jam in the machine i waited over a half hour couldnt find anyone to assist. Then they act like your bothering them. The offers are ridiculous. They give you nothing! I would not recommend playing here! Management dont care what their players think. After my experience i only stayed an hour and left to a different property where i was treated better!
Written March 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sunset92
Brooklyn, NY1,791 contributions
May 2021
I was so disappointed with everything. Most of the classic slot machines are gone. You can’t find many $.25 machines anymore. I was playing dollar slots and they were super tight. The casino seem dead. I didn’t enjoy my visit at all
Written May 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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