Hi, Marilyn. We are glad to know you enjoyed our educational experience during your visit to our store. Our staff is very well qualified and will be always at your service weather you visit our Emerald Museum or any of our stores. Thank you very much for your purchase and your confidence in our products. You can be sure you have taken the best of our emeralds. Welcome back anytime!

Hello. Thank you for visiting. For us it is very important to know all the details of your experience, therefore we invite you to write to us at the email correo atencionalcliente@joyeriacaribe.com e info@joyeriacaribe.com. We will take into account your observations to continue growing and offering only the best to our guests and visitors. Happy day.

Dear Ann K, Thank you for taking the time to share your thoughts with us. We're sorry to hear that you did not find our museum to be up to your expectations. We strive to provide a unique and enjoyable experience for all of our visitors and are disappointed to hear that we fell short in your case. Our Emerald Museum boasts over 450 square meters of exhibition space, which are housed in our headquarters and main branch, and it is packed with valuable information about emeralds and our jewelry-making process. We take pride in our museum and believe that it offers visitors an opportunity to learn about the fascinating world of emeralds and the craftsmanship that goes into creating our jewelry. Regarding pricing, we understand that it can be challenging to understand the value of our products without prior knowledge of emeralds and the jewelry-making process. That's why our staff is always on hand to answer any questions and provide guidance in selecting the right piece of jewelry. Once again, we apologize for any disappointment you may have experienced during your visit. We appreciate your feedback, and we'll use it to improve our services and better meet our visitors' needs.

Dear Mrs Tripnines It is certainly very unfortunate that your experience comes from such a light overlook of what we have to offer. We are confident there are plenty of malls, shops, and other stores where you find all sorts of qualities and services. We are not sure which kind of quality you are used to, but we can assure you that our pricing and quality is accurate to the kind of product we sell. An often situation that occurs is our customers having theirs jewels appraisal at their home country and finding they are often worth even twice what they spent in the country of origin. Our entire business is based of this. The piece you mention is one of our most special ones. We would love to host you at our museum as an opportunity to educate about what are the factors taken into consideration when pricing our stones. All emeralds MUST have inclusions, it is in fact the best way we make sure they are real, unlike diamonds. Other factors like size, shape, color or cut are just as important as making sure they are real. We understand you might not know this, as you’re not a certified gemologist, as our staff is. You can however rest assure, that the 35 years of experience and reputation that we have build is based specially on fair pricing and excellent service, thus making us the only Jewelry Store and Museum in Colombia to be granted with the International Quality Management System Certificate IQ NET. We do have an entire world to educate, and we thrive everyday to do so. Let us know when you’re in Colombia, Best regards

Hello smoore112, We sincerely apologize for the negative experience you had at our establishment. To assist us in better understanding the situation, please share any additional details you may have about what occurred. We will conduct a thorough investigation and take appropriate actions to ensure that such an incident does not occur again. Our staff is highly trained to provide excellent service tailored to our clients' needs, and we have taken all necessary precautions to ensure the safety of our visitors. Caribe Jewelry & Emerald Museum is a company with over 40 years of experience and a steadfast commitment to providing exceptional customer service. Annually, we welcome more than 10,000 visitors from over 70 countries worldwide, and we are proud to say that we have never experienced such an incident before. We believe that the issue you encountered was likely a misunderstanding or an isolated incident, and we are fully committed to taking all necessary steps to prevent its recurrence. We deeply regret any inconvenience we may have caused and look forward to the opportunity to serve you better in the future. Thank you for taking the time to share your feedback with us. To investigate the matter further, we are providing all our communication channels for you to reach us: Email: excursiones@joyeriacaribe.com alfredo@joyeriacaribe.com (Owner's email) Tel: (+57)(5)6654625 We appreciate your understanding and cooperation and hope to resolve any issues you may have had at our establishment.

Hi! We really appreciate your feedback about the experience at the Emerald Museum by Caribe Jewelry. Thank you very much for your purchase and your confidence in our products. You can be sure you have taken the best of our emeralds. Welcome back anytime!