Caribe Jewelry Museum & Factory

Caribe Jewelry Museum & Factory

Caribe Jewelry Museum & Factory
4.5
9:00 AM - 3:00 PM
Monday
9:00 AM - 6:30 PM
Tuesday
9:00 AM - 6:30 PM
Wednesday
9:00 AM - 6:30 PM
Thursday
9:00 AM - 6:30 PM
Friday
9:00 AM - 6:30 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 3:00 PM
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1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
1,951 reviews
Excellent
1,188
Very good
493
Average
184
Poor
48
Terrible
38

marilynnann
Conway, AR4 contributions
Jan 2020
I had a goal of buying an emerald while in Columbia. I was first in Bogota where I looked, but wasn't confident with the stores at the emerald market or the other stores I visited. I'm so happy with the emeralds I bought at Caribe New Town. First of all, they have a workshop in the store where they can customize your purchase. That was not the case at my other stops. I had seen great reviews for this store before my trip, and I too had the impression the staff was honest. Jessica and Melbis were SO EXTREMELY helpful. In fact that applies to everyone there. I met the owner too. They made me feel like they had all the time in the world to devote to me, and showed me things with unending patience. I found a gold and emerald band I loved, and a beautiful loose emerald. The color of the emeralds from the Muzo mines are beautiful! They offered to set the emerald in a band to match the other band I had chosen. When I asked them what it would look like, they told me I would need to "trust them". Well I did and they made that ring for me the same day. I held my breath until I could see the final product, and WOW I'm so happy! I arrived in time to watch them polish and finish the ring which I filmed as a fun memory. I LOVE my two ring set so so much, and it's different from anything I've seen in the states. Plus it has the added benefit of having a wonderful memory attached. I just got my appraisal back - moment of truth - and these rings appraised for 2.3 times what I paid. That makes me even happier! So I HIGHLY recommend Caribe. Heads up, we learned the hard way when applying for the VAT at the airport that there is a limit to the VAT back you can receive as an American and I think it was $1000. I'm wondering if we had split the purchase between my husband's credit card and mine if we would have received the balance. I'm not sure, but maybe. We haven't yet received the VAT credit, but it takes awhile.
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Marilyn. We are glad to know you enjoyed our educational experience during your visit to our store. Our staff is very well qualified and will be always at your service weather you visit our Emerald Museum or any of our stores. Thank you very much for your purchase and your confidence in our products. You can be sure you have taken the best of our emeralds. Welcome back anytime!
Written February 26, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

midwaytoheaven
Midway, UT3,013 contributions
Jan 2020
All the Cruise Ships recommend this shop and well as all the taxi cab drivers for good reason, commissions paid to everyone from your purchase. Expect to overpay for everything. Yes you can buy in confidence that this is the real stuff, just know the markups are huge here, perhaps 300 to 1000%.

BOTTOM LINE: Looking costs nothing unless you fall in love with something then it will cost you dearly! This company has multiple local stores. MY RATING: 7/10
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello. Thank you for visiting. For us it is very important to know all the details of your experience, therefore we invite you to write to us at the email correo atencionalcliente@joyeriacaribe.com e info@joyeriacaribe.com. We will take into account your observations to continue growing and offering only the best to our guests and visitors. Happy day.
Written January 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Maria D
Chicago, IL10 contributions
Nov 2021 • Couples
We stopped by the museum and was great! Then we walked in town into one of the stores I didn’t see anything I liked then Aixa and Ibeth let me know that they could custom make something for me. And sure they did within two days I had a handmade 18 k gold bracelet with Colombian emeralds. They even send me pictures of the progress.Loving it all ready!
Written November 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ann K
120 contributions
Feb 2023
The museum is so small I didn't understand all of the hype. It really is nothing takes about 5 minutes to walk through and look into the "exhibits" Calling it a FACTORY? really hard stretch!
Nice shop nice jewelry I would imagine you would have to KNOW what you are looking at as far as pricing. seems its more about selling.
Written March 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ann K, Thank you for taking the time to share your thoughts with us. We're sorry to hear that you did not find our museum to be up to your expectations. We strive to provide a unique and enjoyable experience for all of our visitors and are disappointed to hear that we fell short in your case. Our Emerald Museum boasts over 450 square meters of exhibition space, which are housed in our headquarters and main branch, and it is packed with valuable information about emeralds and our jewelry-making process. We take pride in our museum and believe that it offers visitors an opportunity to learn about the fascinating world of emeralds and the craftsmanship that goes into creating our jewelry. Regarding pricing, we understand that it can be challenging to understand the value of our products without prior knowledge of emeralds and the jewelry-making process. That's why our staff is always on hand to answer any questions and provide guidance in selecting the right piece of jewelry. Once again, we apologize for any disappointment you may have experienced during your visit. We appreciate your feedback, and we'll use it to improve our services and better meet our visitors' needs.
Written April 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TripNines
Gilbertsville, PA123 contributions
Feb 2020
I actually did not visit, but viewed their online site. No outstanding items... not that I could afford one, but what they were showing was what you could expect to find and pay less for in a mall jewelry store. At a privately owned store, you could probably pay even less if you chat it up with manager/owner. Best to buy at shows and dealer (usually open to the public) conventions.

A ring #49502 featured a very included pear shaped 1.55ct stone in white gold surrounded by about 18 1-point medium grade diamonds. I would guess the intrinsic value of the material to be less than $300. Caribe's price, $3080.
Written February 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mrs Tripnines It is certainly very unfortunate that your experience comes from such a light overlook of what we have to offer. We are confident there are plenty of malls, shops, and other stores where you find all sorts of qualities and services. We are not sure which kind of quality you are used to, but we can assure you that our pricing and quality is accurate to the kind of product we sell. An often situation that occurs is our customers having theirs jewels appraisal at their home country and finding they are often worth even twice what they spent in the country of origin. Our entire business is based of this. The piece you mention is one of our most special ones. We would love to host you at our museum as an opportunity to educate about what are the factors taken into consideration when pricing our stones. All emeralds MUST have inclusions, it is in fact the best way we make sure they are real, unlike diamonds. Other factors like size, shape, color or cut are just as important as making sure they are real. We understand you might not know this, as you’re not a certified gemologist, as our staff is. You can however rest assure, that the 35 years of experience and reputation that we have build is based specially on fair pricing and excellent service, thus making us the only Jewelry Store and Museum in Colombia to be granted with the International Quality Management System Certificate IQ NET. We do have an entire world to educate, and we thrive everyday to do so. Let us know when you’re in Colombia, Best regards
Written February 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gilbert N
5 contributions
Nov 2022 • Couples
Had a great experience in this "gem". Our guide Helen spoke perfect english, very knowledgeable about her heritage and emeralds. Prices are reasonable. Ask for Helen, she can read her clients well and her suggestions were spot on! Don't leave Colombia without emeralds, I didnt!
Written November 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sean Moore
Las Vegas, NV2 contributions
Apr 2023 • Business
Very sad and terrible experience. I was followed into the bathroom and intimidated by some sobaka that works there. Been to over 65 countries across 7 continents and have never been treated as such. Terribly sad that in 2023 there are still people who have such poor mannerisms and education
Written April 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello smoore112, We sincerely apologize for the negative experience you had at our establishment. To assist us in better understanding the situation, please share any additional details you may have about what occurred. We will conduct a thorough investigation and take appropriate actions to ensure that such an incident does not occur again. Our staff is highly trained to provide excellent service tailored to our clients' needs, and we have taken all necessary precautions to ensure the safety of our visitors. Caribe Jewelry & Emerald Museum is a company with over 40 years of experience and a steadfast commitment to providing exceptional customer service. Annually, we welcome more than 10,000 visitors from over 70 countries worldwide, and we are proud to say that we have never experienced such an incident before. We believe that the issue you encountered was likely a misunderstanding or an isolated incident, and we are fully committed to taking all necessary steps to prevent its recurrence. We deeply regret any inconvenience we may have caused and look forward to the opportunity to serve you better in the future. Thank you for taking the time to share your feedback with us. To investigate the matter further, we are providing all our communication channels for you to reach us: Email: excursiones@joyeriacaribe.com alfredo@joyeriacaribe.com (Owner's email) Tel: (+57)(5)6654625 We appreciate your understanding and cooperation and hope to resolve any issues you may have had at our establishment.
Written April 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jen78703
Austin, TX1,605 contributions
Feb 2020
This was included with a walking tour. You are assigned a guide and walk through a small mine exhibit. It's certainly interesting and it's air conditioned so makes for a nice break. There are also bathrooms readily available. I enjoyed seeing all the emeralds on display. Once the tour is done you're lead into the showroom where they have loads of really gaudy emerald jewelry for sale after the tour. Nothing sleek and modern- not to my taste at all.
Written February 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Willa I
7 contributions
May 2023 • Friends
I had an opportunity to meet Helen and Michelle today. Both were so nice and helpful! We learned all about the history of emeralds in Colombia and also other places around the world. I also. Had an opportunity to view all of the jewelry and got to buy a very beautiful pendant. I would recommend visiting.
Written May 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Reagan R
Boston, MA78 contributions
Feb 2020 • Friends
During a trip to Cartagena my friend really wanted to buy an emerald. We went to several stores however we had the best experience at Caribe. I wish I could remember the woman’s name who helped us. She was so knowledgeable and helpful. I ended up buying a ring, too. They also have a variety of emeralds to choose from at different price points.
Highly recommend this place.
Written February 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi! We really appreciate your feedback about the experience at the Emerald Museum by Caribe Jewelry. Thank you very much for your purchase and your confidence in our products. You can be sure you have taken the best of our emeralds. Welcome back anytime!
Written February 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Caribe Jewelry Museum & Factory (Cartagena) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Caribe Jewelry Museum & Factory

Caribe Jewelry Museum & Factory is open:
  • Sun - Sun 9:00 AM - 3:00 PM
  • Mon - Fri 9:00 AM - 6:30 PM
  • Sat - Sat 9:00 AM - 6:00 PM
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We recommend booking Caribe Jewelry Museum & Factory tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 7 Caribe Jewelry Museum & Factory tours on Tripadvisor

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