Mister Emerald
Mister Emerald
4.5
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
About
Fine emerald jewelry, fully certified and guaranteed. One of a kind pieces designed in-house, in 18K yellow and white gold, as well as in silver. Rough emerald pieces and loose faceted emeralds. Solid reputation of being both knowledgeable and trustworthy. Friendly atmosphere, nonthreatening, with no pressure. U.S. customer service center and direct U.S. telephones. Attended by owner, Leland W. Miles, and General Manager, Pedro Rodriguez-Rengifo.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
56 reviews
Excellent
49
Very good
1
Average
2
Poor
1
Terrible
3
Douglas E
1 contribution
Jan 2023
I contacted Leland Miles by e-mails before our trip to Cartagena, he replied back promptly with directions and how to obtain transportation to his business. When we arrived early to his place of business they were just opening up and greeted us with smiles and welcomes. I asked Leland if he could teach us about emeralds and show some of his stones. I was interested in rough stones my wife, sister, and sister-in-law were all about the jewelry. Leland and his staff spent nearly two hours with us before groups of people from the cruise ships started to come in. I came away with my rough stones and the ladies all got jewelry. Thank you Leland for your time and expertise!
Written January 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel H
27 contributions
Jul 2023 • Couples
I wanted to buy an emerald ring to remember my trip to Colombia fondly. Lee and his colleagues were friendly and very helpful. I didn’t feel pressured or rushed in any way. I got to ask lots of questions. I am very happy with my purchase, I bought a half eternity ring of emeralds which are a beautiful colour and have good sparkle. They were also very helpful with explaining how to claim tax back at the airport . Fabulous experience !
Written July 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo
Chicago, IL8 contributions
Oct 2022
I went it last week to purchase a men's ring and was amazed at the service offered. I was able to customize a ring design and select a stone. Pedro was great to work with and I highly recommend the shopping experience.
Written October 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Una S
San Francisco, CA128 contributions
May 2014 • Couples
Mister Emerald is located in Pierino Gallo Shopping Center which was hyped by the cruise ship as a "modern upscale shopping center". We did find it to be the center of shopping for emeralds in the modern section of Cartagena, but it is a tiny shopping plaza with only a few shops which completely cater to tourists and busloads from the cruise ships. We took a taxi out of there as soon as we had a quick look around.
Written June 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LGallagher983
12 contributions
Dec 2015 • Couples
We first came to Colombia for vacation 7 years ago on a cruise ship. My husband and I went to Mister Emerald and bought a beautiful necklace which I still have and wear to this day.
We come back to Cartagena pretty regularly and I decided being so close to Christmas and all we should definitely check out Mr. Emerald again. We arrived a little after 10 on a Monday and the owner himself let us in. We took them a bit by surprise as we arrived before opening. He was so patient with my questions and explaining the different options to purchase a new ring.
It turned out that the type of ring I was looking for they didn't have, but they could make within a day or two. In the meantime we bought several reasonably priced pendants.
I cannot tell you how impressed I am with the knowledge, friendliness, and desire to go above and beyond for customers that Lee showed. Even offering to drop off our purchases if we were unable to make it back before our flight. Additionally, Lee personally called to give us an update of when the ring would be ready and make sure we had no questions.
Cannot recommend enough!
We come back to Cartagena pretty regularly and I decided being so close to Christmas and all we should definitely check out Mr. Emerald again. We arrived a little after 10 on a Monday and the owner himself let us in. We took them a bit by surprise as we arrived before opening. He was so patient with my questions and explaining the different options to purchase a new ring.
It turned out that the type of ring I was looking for they didn't have, but they could make within a day or two. In the meantime we bought several reasonably priced pendants.
I cannot tell you how impressed I am with the knowledge, friendliness, and desire to go above and beyond for customers that Lee showed. Even offering to drop off our purchases if we were unable to make it back before our flight. Additionally, Lee personally called to give us an update of when the ring would be ready and make sure we had no questions.
Cannot recommend enough!
Written December 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantom_Gormay
Niagara Falls, Canada549 contributions
Apr 2014 • Couples
Let's talk about our experience. We stayed in old town; Mr.Emerald arranged pick up at our hotel. He had a very nice selection and customer service was top-notch ( ie., you will not find the tacky sales pressure here like you'll experience in old town). Lee spent alot of time with us and we picked out a lovely ring and earrings. The ring needed to be sized and Lee brought it by himself the next afternoon to our hotel. We felt safe shopping here and we felt like we got good quality at a fair price. Just be aware that the sales tax rebate desk at the airport is difficult to find - get your boarding pass first and then find the government offices at the end of the airport before going through security.
Written April 13, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tod2015
Denver, CO1 contribution
Mar 2014 • Couples
Fellow travelers,
My wife and I shopped at Mister Emerald while on a Princess Cruise through the Panama Canal during March 2014. The store atmosphere was friendly, relaxed, and professional. My wife found a lovely matching emerald jewelry set consisting of a pendant, ring, and ear rings. The jewelry is warranted by both Mister Emerald and Princess Cruise Lines. I was happy she was satisfied because it was our 40th wedding anniversary. Leland Miles made sure that we were safely transported back to the Island Princess cruise ship since we were carrying the jewelry. While back in the U.S., we have told friends and acquaintances about Mister Emerald. We recommend that anyone interested in purchasing quality Columbian emerald/gold jewelry should shop at Mister Emerald in Cartagena. Leland Miles practices outstanding customer service.
Happy trails,
Tod
Denver, CO
USA
My wife and I shopped at Mister Emerald while on a Princess Cruise through the Panama Canal during March 2014. The store atmosphere was friendly, relaxed, and professional. My wife found a lovely matching emerald jewelry set consisting of a pendant, ring, and ear rings. The jewelry is warranted by both Mister Emerald and Princess Cruise Lines. I was happy she was satisfied because it was our 40th wedding anniversary. Leland Miles made sure that we were safely transported back to the Island Princess cruise ship since we were carrying the jewelry. While back in the U.S., we have told friends and acquaintances about Mister Emerald. We recommend that anyone interested in purchasing quality Columbian emerald/gold jewelry should shop at Mister Emerald in Cartagena. Leland Miles practices outstanding customer service.
Happy trails,
Tod
Denver, CO
USA
Written January 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DustinNYC
New York City, NY3 contributions
Mar 2014
I went to Cartagena after searching for Emeralds in Bogota. I found the store Mr. Emeralds and had a perfect experience. Both Lee and Pedro at the store gave me a complete lesson on Emeralds and had an amazing selection. I purchased loose stones and bought my girlfriend a Bezel set emerald ring 1/2 the price of what they sell for in the US.
Highly recommended!!
Highly recommended!!
Written March 28, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salf
New Haven, CT197 contributions
Mar 2017 • Couples
Based on recommendations from Trip Advisor and Cruise Critic, we went to see Mr. Emerald to buy some jewelry while we were in Cartagena, Columbia. As was the experience from other people, the staff was extremely friendly and knowledgeable. I believe the price was fair comparing it to other stores that I visited. They gave us a guarantee plus they have an office in Houston Texas for exchanges and returns, which is very convenient as sending things back to Columbia can be expensive, complicated, and dangerous.
Written March 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for your business, and for sharing with everyone. We look forward to seeing you back this way one day soon.
Written November 16, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Betty L
Pensacola Beach, FL20 contributions
Dec 2016 • Couples
This store has a very friendly, helpful staff and owner. There are no high pressure sales. I bought a very nice emerald pendant, but the appraisal in the states was slightly less than what I paid for it. Having to pay for another appraisal on top of the first would eliminate any refund that Mr. Emerald would give. I like my purchase but was disappointed in the value. Even with 25% discount for cruise customers I did not end up with a great buy.
Written February 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am glad that you had a positive experience at Mister Emerald, but sorry that you were not pleased with your appraisal in the U.S. I would appreciate it if you could write me directly at the email on your receipt. We would be willing to pay for the second appraisal, figuring that it will be better. If not, or you are still not satisfied, we are always willing to receive the piece back at our US customer service location and would provide you a full refund.
Written March 31, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Does this store accept visa credit cards?
Written February 22, 2019
Yes. Visa, Mastercard, American Express
Written February 22, 2019
Hi, Berenice. What would you like to know about this attraction? I am wondering on the average price for an emerald ring? at Mister Emeralds
Written March 21, 2018
It depends on how much you want to spend and the size if the stone. I choose to buy a stone and getting the perfect setting back home. It turned out beautiful. The stone appraised about a $1000 more than I paid for it.
Written March 21, 2018
hola quisiera saber como se puede llegar a la joyerĂa desde el muelle ya que llegamos en crucero, otra pregunta para mi me gustarĂa comprar una rough emerald montada en oro amarillo ustedes manejan ese tipo de piezas?Ustedes no tendrán un catálogo en lĂnea para ver las piezas y asĂ poder escoger algo ,ya que su web site no te da la opciĂłn gracias
Written April 25, 2017
Estamos localizados en el centro amurallado de Cartagena. 3-99 Calle San Juan de Dios. Mister Emerald es a mitad de la cuadra entre las plazas San Pedro y Santa Teresa. La Calle San Juan de Dios es la que corre por el costado de la iglesia de San Pedro.
Desde el puerto de Cartagena cualquier de los taxistas independientes saben donde es.
Sà tenemos esmeralda rough montado en oro de 18 quilates en varios tamaños.
Si busca en el sitio web de MisterEmerald, puede hacer click en "inventory" y despuĂ©s en "go directly to inventory". AllĂ puede seleccionar por tipo de mercancĂa y rango de precios. Muchas de la piezas no están "in stock", pero los dejamos a la vista para que tenga ideas de los muchos diseños que hemos producido. Cada pieza es Ăşnica, y hecha especĂficamente para esa esmerlda.
Written April 25, 2017
Hola mi esposa y yo vamos vĂa crucero,cual es la mejor forma de llegar a la joyerĂa,desde el muelle donde llegan los cruceros?para mi quisiera comprar una rough emerald ustedes venden esos?no manejan algĂşn tipo de catálogo para ver sus piezas,ya que su web site no te da la opciĂłn,ojala y si se puede para ir escogido algunas piezas gracias
Written April 25, 2017
P.D. En las páginas de inventario, si quieren ver lo que está actualmente en existencia, tienen que hacer click en "In Stock" en el márgen izquierdo.
Written April 25, 2017
My son is going to visit Columbia soon and I want to send some money for him to pick me up a piece of emerald jewelry. I am not wealthy, so I do not have thousands of dollars to spend. How much money should I send with him? Should he haggle?
Written February 24, 2016
Buying for another person is always a bit of a problem. But keeping the price down might make your best course of action to buy emeralds set in silver rather than gold. Great selection can be had for US $60-$250 per item.
Haggling is generally a good strategy in Cartagena, but in the specific case of Mister Emerald you will find that the prices are firm and you don't have to haggle to get the best price available.
Written January 27, 2017
Dear sir,
I used to travel for family and business to Bogota in the 80's and 90's and but I have not been back for over 25 years.
I will be in Cartagena on a cruise in late April and I have been searching for a shop that sells silver, serving pieces for the table. I happen to love the hammered silver serving spoons with graceful, dark wood handles bought in Bogota many years ago..
The Style of these silver serving pieces is also typical of coffee serving sets that were sold to Colombians more than to tourists. The ones I bought I have cherished them for years and would like to buy more of the same. I know this question appears to be rude since this is not the type of product your business concentrates on, but I see that your establishment is highly regarded and trusted by tourists. As a result, I am coming to you to help me with my search. It is clear we can trust you. After seeing all the praises you have received from other American tourists, I might also be interested in possibly buying a small gift of an emerald piece of jewelry for my great niece who is a12 year old girl.
So DO you know of a good shop that deals with such silver products in Cartagena? I am not looking for filigreed silver earings or any artesanias......only a store that sells such traditional gofts for the HOME to elegant Colombians?
If you do know of such an establishment, can you tell me the name and address? Please tell me if is it located close to your store? Or close to the cruise ship port? I would be very, very grateful if you could tell me the name of a store that sells the kind of Silver Serving Pieces that I describe? If you do I will definately visit your shop when we arrive.
Gracias,
Megan Dees Friedman
Written February 12, 2015
Hello Megan,
Please forgive my only finding this at this late date. But in the vein of 'better late than never'...
Cartagena is not the best place in Colombia to buy plate silver and silver items, because the manufacturers are in Bogota. If it has to be in Cartagena, the stores that specialize in manufactured silver would be JoyerĂa Nancy and/or JoyerĂa Emerald Center. (Note: "joyerĂa" translates as 'jewelry store')
Written January 27, 2017
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