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My fiancé and i stopped in there while on our cruise. The store is bright, open, and has a beautiful beautiful selection of personally designed jewelry. We had no pressure at all from the staff, and selected a ring for purchase. We were pressed for time, but they were able to have the ring sized within the hour. While we waited, Lee recommended a restaurant just up the road for some lunch. The ring was ready just as promised and we were ecstatic. Sadly after we got home, my fiancé damaged the stone of the ring. When i reached out to Lee, he went above and beyond to work with me to have the ring repaired. I cannot praise him enough for the work he did. Mr. Emerald is a reputable and honest business, not only during purchase, but beyond as well. I can not recommend them enough and highly recommend you keep them at the top of your list if in the market for jewelry or are in Cartagena.…
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Date of experience: February 2020
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Responded Mar 30, 2020
Thanks so much for your response. We are really happy that we could help, and hope that this ring will be a favorite. Our mission is to make quality emeralds and jewelry available to visitors with no stress or second thoughts. In the rare occasion that something goes sideways, we want you to know that we are there for support. Thanks again for your patience and courtesy.
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We stopped in while our ship was in port February 2020. Pedro and Lee were amazing - patient, no pressure. They took the time to educate us and show us their entire selection of men's rings. In the end, we purchased loose emeralds which we paid for and left with them. They designed the 18K white gold settings for us (which took less than a month per their promise), and then shipped the rings to us. The rings are stunning. The cost for the rings was exactly as promised. Once we received the rings in the US and were happy, the balance due was wired to their account. I completely trust Mr. Emerald and highly recommend them.…
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Date of experience: February 2020
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Responded Mar 30, 2020
Thanks so much for your patience and your trust. We were very lucky that we were able to get these rings to you literally days before everyone got frozen in place, both in the U.S. and in Colombia, by the Covid-19 virus. Pedro really did all the work with you, and I get to do the thanking; so I have the easy part. But on behalf of both of us, thanks. We hope to see you back this way one day soon.
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Since we had visited Mister Emerald on two previous occasions, we emailed Lee to book one of his tours and mentioned that we and our travel friends would like to shop, too! Arrangements were made for a personalized tour to sites we wanted to see (our tour guide Dency was terrific, as was our driver, Jimmy). We wanted to make certain we had ample time to shop at his store too. Since we were there last, the shop has moved to within the Walled City, a delightfully well-lit shop full of beautiful emeralds! Lee greeted us personally and gave us guidance on selecting just the right emeralds for us. I chose a beautiful pair of emerald earrings for my granddaughter-her birthstone! My friend purchased an exquisite emerald necklace. The items in the shop are very well made and truly reasonably priced. Lee knows his emeralds! When I returned to our cruise ship, I realized that I loved the earrings so much that it would be difficult to give them to my granddaughter. Solution? I emailed Lee and told him the dilemma and he will look for the same earrings for me. He is so generous with his time and expertise, a truly kind gentleman! We all appreciated the Cartagena tour and Mister Emerald!!…
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Date of experience: January 2020
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Responded Jan 22, 2020
Thanks so much for all the kind words. I am in the process of having the new earrings made so that they are exactly like the pair you have. You should have them soon! We are looking forward to the next time you are in Cartagena.
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it is a smaller store the some of the other emerald stores but very helpful and friendly and explained the items. Were very happy with the selection and price, They do not dicker on prices and yes they give special consideration to cruise groups. The also give discounts for cash.…
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Date of experience: December 2019
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Responded Dec 20, 2019
Thanks for taking the time to share your experience at Mister Emerald. You have managed to describe in a most precise way what we aspire to be; and we are so glad that we accomplished it for you. Thanks again.
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A wonderful place to buy emerald. Employees were very helpful and nice. Great discounts when traveling via a cruise. Leland was very patient and explained everything. He also offers prices..I will come back again...
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Date of experience: November 2019
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Responded Nov 6, 2019
Thanks for taking the time to give us this kind review. I hope your cruise continues to be a good one. Y'all come back! :-)
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