Mister Emerald

Mister Emerald, Cartagena: Hours, Address, Mister Emerald Reviews: 4.5/5

Mister Emerald
4.5
Speciality & Gift Shops
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9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 1:00 PM
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About
Fine emerald jewelry, fully certified and guaranteed. One of a kind pieces designed in-house, in 18K yellow and white gold, as well as in silver. Rough emerald pieces and loose faceted emeralds. Solid reputation of being both knowledgeable and trustworthy. Friendly atmosphere, nonthreatening, with no pressure. U.S. customer service center and direct U.S. telephones. Attended by owner, Leland W. Miles, and General Manager, Pedro Rodriguez-Rengifo.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
50 reviews
Excellent
43
Very good
1
Average
2
Poor
1
Terrible
3

Dlynn S
17 contributions
Mar 2022 • Business
I am a jewelry designer and my daughter works for a major jewelry company. For those reasons I never purchase jewelry outside of the United States. Today was the exception! I dealt with very friendly and knowledgeable people who did not pressure me to purchase anything. I asked to see earrings for my daughter and the sales team showed me beautifully crafted merchandise. I chose to buy loose emeralds and the saleswoman asked her boss to show me what was available. He selected perfectly matched emeralds that my daughter can have mounted.

The price was very reasonable and the owner of the store, Mr. Leland W. Miles, thanked me personally. I was given a Certificate of Authenticity and his email and phone number in case I had any questions, concerns or problems.

My buying experience could not have been easier. I highly recommend this store for your future purchases. Mr. Miles makes wonderful one of a kind jewelry.
Written March 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

PeteD
3 contributions
Feb 2020
We stopped in while our ship was in port February 2020. Pedro and Lee were amazing - patient, no pressure. They took the time to educate us and show us their entire selection of men's rings. In the end, we purchased loose emeralds which we paid for and left with them. They designed the 18K white gold settings for us (which took less than a month per their promise), and then shipped the rings to us. The rings are stunning. The cost for the rings was exactly as promised. Once we received the rings in the US and were happy, the balance due was wired to their account. I completely trust Mr. Emerald and highly recommend them.
Written March 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks so much for your patience and your trust. We were very lucky that we were able to get these rings to you literally days before everyone got frozen in place, both in the U.S. and in Colombia, by the Covid-19 virus. Pedro really did all the work with you, and I get to do the thanking; so I have the easy part. But on behalf of both of us, thanks. We hope to see you back this way one day soon.
Written March 30, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

thomastT9334KT
Pacifica, CA2 contributions
Feb 2020
My fiancé and i stopped in there while on our cruise. The store is bright, open, and has a beautiful beautiful selection of personally designed jewelry. We had no pressure at all from the staff, and selected a ring for purchase. We were pressed for time, but they were able to have the ring sized within the hour. While we waited, Lee recommended a restaurant just up the road for some lunch. The ring was ready just as promised and we were ecstatic. Sadly after we got home, my fiancé damaged the stone of the ring. When i reached out to Lee, he went above and beyond to work with me to have the ring repaired. I cannot praise him enough for the work he did. Mr. Emerald is a reputable and honest business, not only during purchase, but beyond as well. I can not recommend them enough and highly recommend you keep them at the top of your list if in the market for jewelry or are in Cartagena.
Written March 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks so much for your response. We are really happy that we could help, and hope that this ring will be a favorite. Our mission is to make quality emeralds and jewelry available to visitors with no stress or second thoughts. In the rare occasion that something goes sideways, we want you to know that we are there for support. Thanks again for your patience and courtesy.
Written March 30, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Una S
San Francisco, CA143 contributions
May 2014 • Couples
Mister Emerald is located in Pierino Gallo Shopping Center which was hyped by the cruise ship as a "modern upscale shopping center". We did find it to be the center of shopping for emeralds in the modern section of Cartagena, but it is a tiny shopping plaza with only a few shops which completely cater to tourists and busloads from the cruise ships. We took a taxi out of there as soon as we had a quick look around.
Written June 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LGallagher983
11 contributions
Dec 2015 • Couples
We first came to Colombia for vacation 7 years ago on a cruise ship. My husband and I went to Mister Emerald and bought a beautiful necklace which I still have and wear to this day.
We come back to Cartagena pretty regularly and I decided being so close to Christmas and all we should definitely check out Mr. Emerald again. We arrived a little after 10 on a Monday and the owner himself let us in. We took them a bit by surprise as we arrived before opening. He was so patient with my questions and explaining the different options to purchase a new ring.
It turned out that the type of ring I was looking for they didn't have, but they could make within a day or two. In the meantime we bought several reasonably priced pendants.

I cannot tell you how impressed I am with the knowledge, friendliness, and desire to go above and beyond for customers that Lee showed. Even offering to drop off our purchases if we were unable to make it back before our flight. Additionally, Lee personally called to give us an update of when the ring would be ready and make sure we had no questions.

Cannot recommend enough!
Written December 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Fantom_Gormay
Niagara Falls, Canada602 contributions
Apr 2014 • Couples
Let's talk about our experience. We stayed in old town; Mr.Emerald arranged pick up at our hotel. He had a very nice selection and customer service was top-notch ( ie., you will not find the tacky sales pressure here like you'll experience in old town). Lee spent alot of time with us and we picked out a lovely ring and earrings. The ring needed to be sized and Lee brought it by himself the next afternoon to our hotel. We felt safe shopping here and we felt like we got good quality at a fair price. Just be aware that the sales tax rebate desk at the airport is difficult to find - get your boarding pass first and then find the government offices at the end of the airport before going through security.
Written April 13, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tod2015
Denver, CO1 contribution
Mar 2014 • Couples
Fellow travelers,
My wife and I shopped at Mister Emerald while on a Princess Cruise through the Panama Canal during March 2014. The store atmosphere was friendly, relaxed, and professional. My wife found a lovely matching emerald jewelry set consisting of a pendant, ring, and ear rings. The jewelry is warranted by both Mister Emerald and Princess Cruise Lines. I was happy she was satisfied because it was our 40th wedding anniversary. Leland Miles made sure that we were safely transported back to the Island Princess cruise ship since we were carrying the jewelry. While back in the U.S., we have told friends and acquaintances about Mister Emerald. We recommend that anyone interested in purchasing quality Columbian emerald/gold jewelry should shop at Mister Emerald in Cartagena. Leland Miles practices outstanding customer service.
Happy trails,
Tod
Denver, CO
USA
Written January 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DustinNYC
New York City, NY3 contributions
Mar 2014
I went to Cartagena after searching for Emeralds in Bogota. I found the store Mr. Emeralds and had a perfect experience. Both Lee and Pedro at the store gave me a complete lesson on Emeralds and had an amazing selection. I purchased loose stones and bought my girlfriend a Bezel set emerald ring 1/2 the price of what they sell for in the US.
Highly recommended!!
Written March 28, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Salf
New Haven, CT194 contributions
Mar 2017 • Couples
Based on recommendations from Trip Advisor and Cruise Critic, we went to see Mr. Emerald to buy some jewelry while we were in Cartagena, Columbia. As was the experience from other people, the staff was extremely friendly and knowledgeable. I believe the price was fair comparing it to other stores that I visited. They gave us a guarantee plus they have an office in Houston Texas for exchanges and returns, which is very convenient as sending things back to Columbia can be expensive, complicated, and dangerous.
Written March 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks so much for your business, and for sharing with everyone. We look forward to seeing you back this way one day soon.
Written November 16, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Betty L
Pensacola Beach, FL20 contributions
Dec 2016 • Couples
This store has a very friendly, helpful staff and owner. There are no high pressure sales. I bought a very nice emerald pendant, but the appraisal in the states was slightly less than what I paid for it. Having to pay for another appraisal on top of the first would eliminate any refund that Mr. Emerald would give. I like my purchase but was disappointed in the value. Even with 25% discount for cruise customers I did not end up with a great buy.
Written February 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I am glad that you had a positive experience at Mister Emerald, but sorry that you were not pleased with your appraisal in the U.S. I would appreciate it if you could write me directly at the email on your receipt. We would be willing to pay for the second appraisal, figuring that it will be better. If not, or you are still not satisfied, we are always willing to receive the piece back at our US customer service location and would provide you a full refund.
Written March 31, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Mister Emerald

Mister Emerald is open:
  • Mon - Fri 9:00 AM - 6:00 PM
  • Sat - Sat 9:00 AM - 1:00 PM