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Juan Ballena Travel Experiences in Cartagena

Open today: 8:00 AM - 7:00 PM

Juan Ballena Travel Experiences in Cartagena
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Traveler Overview
  • Excellent83%
  • Very good8%
  • Average2%
  • Poor2%
  • Terrible5%
Travelers talk about
“gente de mar”(4 reviews)
“rough waters”(2 reviews)
“punta arena”(2 reviews)
Juan Ballena is a trusted online travel agency focused on showing you the local and authentic side of Cartagena,giving you a full picture of our culture and lifestyle throughout our professional travel experiences. If Cartagena is on your travel...more
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Hours Today: 8:00 AM - 7:00 PM
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Suggested duration: More than 3 hours
Edificio Cartagena de Indias Calle 13 # 1-25, Cartagena 130001, Colombia
+57 311 7032934
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Reviews (93)
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All reviews gente de mar rough waters punta arena island trip rosario islands santa marta tour company private boat pilot mangroves majagua partying activity hammocks shore stops cop
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1 - 10 of 40 reviews
Reviewed 1 week ago via mobile

Just got back from this wonderful tour. Our guide "Victor" from Palenque was so warm and informative. The village and its history are unique and interesting. I thoroughly enjoyed learning about this community and its history. We met some local entertainers and a herbalist. Lunch...More

Date of experience: April 2019
Thank tracymajewski345
Reviewed March 20, 2019 via mobile

You will receive everything mentioned. The group was max 20 people. We left on time and arrived back on time. Lunch was awesome. Food, excursion and drink prices are in COP and there is no ATM. Drinks were strong and great! The beach and restrooms...More

Date of experience: March 2019
Thank ajaandtheglobe
Reviewed March 18, 2019 via mobile

Estefi was the best contact person I could possibly ask for. She was excellent at communicating, extremely responsive, and very understanding even when I did not deserve it. She helped arrange a private trip to Palenque, rent a boat, do a run tasting, Segway tour,...More

Date of experience: March 2019
Thank wunderlotus
Reviewed March 7, 2019

I used Juan Ballena to coordinate my transfer from CTG to our hotel, as well as for a daytrip to the Rosario islands. The driver was waiting for us when we left airport security and the service was good, with a courteous driver and a...More

Date of experience: March 2019
Thank rkdonk
Reviewed March 2, 2019

The city was too hot so at the last minute, Angie at Juan Ballena Travel helped me book a day trip to Hotel San Pedro de Majagua. I am so glad we did this, it was a perfect day. Well organized, a beautiful island with...More

Date of experience: March 2019
Thank jennifer b
Reviewed February 19, 2019

We only used Juan Ballena for transfers, but we greatly appreciated the professionalism. Our flight was delayed nearly 8 hours. I sent a Whatsapp message to customer service and our driver was waiting for us on arrival. For our return transfer I asked that it...More

Date of experience: February 2019
1  Thank OT4311
Reviewed February 11, 2019

Juan Ballena seems to be friendly guy although I never met him, but he and his company has still to learn a lot !! I cooke ad bike tour and gor a confirmation for 16:00 h. which suited me perfectly because I entered my hotel...More

Date of experience: February 2019
Thank Jacomo50
Gustavo L, Gerente at Juan Ballena Travel Experiences in Cartagena, responded to this reviewResponded February 13, 2019

Hello Jacom! How are you? Is not fair what you are saying about our company please edit your rating because the facts are not real and is not fair. We change your the date of your booking for the date that fix better for you...More

Reviewed February 2, 2019 via mobile

We did 3 tours with this company after I hadn't heard back from the company I was initially going to book with. I used the chat feature on their website and received very fast replies. I was able to book a Rosario Islands trip the...More

Date of experience: January 2019
Thank laptopolivia
Reviewed January 5, 2019 via mobile

I was sceptical to book with Juan Ballena as they did not have quite as many reviews as other tour operators, but I did so on a whim since the price was more affordable. It was just my fiancé and I, so the ~600 Canadian...More

Date of experience: September 2018
Thank blairinthecity
Reviewed December 31, 2018

I booked a day to Pedro Majagua through Juan Ballena and had a great experience. The beach was beautiful, the food and service were both great at the hotel. The only issue was checking in at the pier, which was confusing. I assumed that I...More

Date of experience: December 2018
Thank ellenpa96
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Questions & Answers
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Natasha T
August 15, 2018|
Response from Dirk M | Reviewed this property |
Isla del Encanto is a good day trip. I tried Gente Del Mar on my previous visit and it is a bit better - higher quality of food, but less helpful staff. The beaches at Gente Del Mar were just a bit better. Both are worth... More