Chi The SPA at Shangri-La Chengdu

Chi The SPA at Shangri-La Chengdu: Address, Phone Number, Chi The SPA at Shangri-La Chengdu Reviews: 5/5

Chi The SPA at Shangri-La Chengdu

Chi The SPA at Shangri-La Chengdu
5

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5.0
24 reviews
Excellent
23
Very good
0
Average
0
Poor
0
Terrible
1

claudio f
6 contributions
Thanks to Jeff Wang
Oct 2017 • Family
He has been very kind and proactively found the way to retrieve our luggage that was lost at the airport in Chengdu.
Written October 21, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Daniel S
Madrid, Spain53 contributions
Supposed to be a five star hotel...
Jul 2017 • Business
I traveled twice to Shangri-La Chengdu that month and I must say that I had twice "nice" surprises!
The first time I arrived there I must say that everyone at reception was professional and helpful. The problem was that I earn noises before 7 o'clock! For me this is hard to accept in this hotel, I understand some rooms might need to be refurbished but I think you should be aware that some clients are sleeping.
The second time was a real disaster, I had a concierge who simply called me "Laowai" when referring to a driver, I am sorry but I would never expect this kind of treatment in a five star hotel, I referred it to the Manager On Duty (MOD) she simply said sorry, I guess sometimes a simple card in my room would have been nice. I waited two weeks just to see if they would contact me but I must say that I am more than disappointed. Venue is nice and comfortable, people at breakfast lounge are professional and helpful. I don't think I would come back to this hotel. Surrounding restaurants are nice though.
Written July 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JimandJenFuller
Palo Alto, CA174 contributions
A great Hotel
May 2016 • Couples
The Shangri-La Chengdu is wonderful. It has really nice, clean rooms with great views of Chengdu. It's the right place to stay for exploring an exciting city, visiting panda locations, etc. The concierge people are especially helpful in providing everything needed and then some. At the concierge desk, Jeff Wang is very helpful as are George and Alan.
Written April 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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