ESPA (The Ritz-Carlton Sanya, Yalong Bay)

ESPA (The Ritz-Carlton Sanya, Yalong Bay): Address, Phone Number, ESPA (The Ritz-Carlton Sanya, Yalong Bay) Reviews: 4.5/5

ESPA (The Ritz-Carlton Sanya, Yalong Bay)

ESPA (The Ritz-Carlton Sanya, Yalong Bay)
4.5
About
ESPA at The Ritz-Carlton Sanya, Yalong Bay is an all-encompassing experience combining the beauty of the nature with the expertise and highest levels of service and attention to details that are intrinsic to The Ritz-Carlton Hotels and ESPA Spas worldwide. Situated at an exclusive Yalong Bay with unbroken panoramic views of the South China Sea and miles of secluded beaches, this unparalleled spa retreat is a place of complete tranquility and relaxation to escape the hustle and bustle of city life and educate to live healthy lifestyle.ESPA at The Ritz-Carlton Sanya, Yalong Bay provides special designed menu with a selection of powerful and highly effective signature treatments such as The Ritz-Carlton Treatment Rituals, advanced holistic treatments, intensive facials, target zones, essential body massages and special designed treatments for men, children and golfers. 99% natural ESPA products and highly skilled and ESPA trained Spa professionals guarantee optimum results in every treatment. 24 private treatment rooms, 6 luxury spa villas with private indoor steam and outdoor Jacuzzi, a jade steam room, cool mist showers, and outdoor vitality pools with jets make this sumptuous 2,788 square meter spa a destination of its own. More choices are complimentary for retreaters to workout or practice healthy programs such as Yoga, Pilates and Tai Chi at several studios, an outdoor cafe provide healthy food and drinks to comfort your body and soul. Also it commits to the connection to natural, does efforts on biodegradable packing and energy saving, and leads the ESPA life to both employees and retreaters.
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4.5
7 reviews
Excellent
5
Very good
1
Average
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Poor
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Terrible
1

Arthur
Sanya, China1 contribution
Thanks Butler Wong, I am very impressed with Ritz service
Jun 2019 • Family
Don’t know if it was my day or it is Ritz Carlton standard of service. Butler Wong went above and beyond to satisfy us.
It was our fifth day at Sanya, we stay at a suite in other hotel for the first four days in the Phoenix area. Today, we moved to Yahlong bay Ritz Carlton for our second leg of vacation. We know Ritz Carlton was known for its service and comfort. We booked 2 rooms. At registration, we discover that our rooms are separated in the east and west. Butler Eric helped us and let us stay proximities to each other and provide us with 1 room upgrade with pool view. And other room was mountain, the room was impressive but view was slightly disappoint due to dark. When I enter my room after registration, the room was not muggy at all. The view of the pool was Impressive, that extra $ is worth it. When my niece sees the pool, she almost dive into it literally. We want to keep her smile, we went to concierge and check if we can get my niece a pool view. I know it was slim but butler Wong went above and beyond, he double check with his manager and granted us another pool view free of charge. This is impressive!!
Written June 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

P W
3 contributions
Unprofessional Therapist - Single-handed Spa Experience
Two of us both joined 3-hour Spa packages last Sunday with ESPA Sanya. We have had a very disappointing Spa experience with unprofessional therapists.

My friend's treatment is conducted by a therapist from Bali. The treatment began with body wrap, followed by golfer tonic body treatment and finished by targeted legs and feet massage.

According to my friend, first half of his treatment was great, then he fell sleep in the middle of the body massage. He slept for some time, woke up to find that his therapist was not massaging him at all. He waited and after a period of time, he feels that the therapist is doing massage for him with single hand only and then stop massaging again from time to time.

The same situation remains till almost the end of the spa treatment when he deliberately moved his body a bit to give a signal to the therapist that he is still awake. Only after this body movement, two hands were massaging him again but that's really the end of the treatment.

In fact, I was having a facial treatment next to him and I thought my friend was still sleeping. When I turn my eyes to my friend, I actually see his therapist was playing with her cell phone. To me this was not very professional but I this was just an exceptional instance so did not tell my friend at all during the treatment.

However, when he shares his experience with me after the spa treatment, I am pretty sure that the therapist might think that he was sleeping, and then she played with her cell phone causing her single-handed massage or even stop massaging at all.

This is really disappointment to happen in ESPA spa well known for its service. As a customer, we surely did not expect that fairly big sum of money we spent are return for such unprofessional treatment.

I really urge the ESPA management to look into this issue to avoid it from happening again.

Written April 29, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ying w
Shanghai, China1 contribution
amazing ESPA
Jun 2013 • Family
Never seen a spa in China owned such amazing and big area ! The surroundings are planted of different kinds of trees and flowers, full of clean air, make your body fresh your mind away from noisy.
Written September 1, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

WKT2013
Hong Kong, China11 contributions
A Perfect Haven
Aug 2013
Largest Espa in Asia I believe. The oriental architecture is just as grand as a palace and its exclusive location is a hotel within a hotel. I tried the Thai massage which the therapist was so attentive and detailed oriented. Although it was quite costly at rmb800 for 60 min you can hardly find such service and clean spa environment in Sanya.
Written August 25, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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