Green e-bike
Green e-bike
4.5
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Sunday
8:00 AM - 7:00 PM
About
Green e-bike is the first company renting electric bicycles/motorcycles in Siem Reap since 2014. Our electric vehicles are an eco-friendly way to explore the temples of Angkor or the city, without effort, pollution or noise. Travel responsibly for a greener tomorrow and come to visit us! We have electric motorcycles, electric bikes and bambou bikes.
Siem Reap, Cambodia

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Travelers talk about
(14 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles338 reviews
Excellent
268
Very good
39
Average
13
Poor
10
Terrible
8

francois-xavier s
18 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
We had an amazing time with these bikes, I rented bicycle two years ago ! Those electric bikes were much better,especially when it s warm!
The staff is lovely and helpful , they will do everything to help you feel comfortable . We even met the owner that explained to us how everything started. Great alternative to motorbikes, you can reach a speed as fast as 30 km/h , and the batteries last long enough, so we didn't need to charge them .However you have many places where you can charge them for free. Just be careful where you park your motorbike so you don't get a gibbon monkey playing on it .Thanks again to the team, you're the best ! We had an amazing time!
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Caro A
1 contribution
5.0 of 5 bubbles
May 2022
We rented two e-bikes for two days to explore the temples of Angkor Wat and it was a really enjoyable experience. The previous day we had rented bikes and it was not a great idea because the site is very big and we came back extremely tired and without having had enough time to visit. We didn't want to rent tuk-tuk or cars because of pollution and noise and we wanted to visit, enjoying the nature. The staff was extremely nice, explained everything in good English, so we had all the necessary information. In two days we were able to see everything we wanted, we recharged our bikes at the places indicated while having lunch so no problem with the battery or breakdown (I had seen some reviews that criticized this aspect and I was a little apprehensive but it wasn't complicated at all). Of course the speed is limited but it allows you to take the time to admire the site and then since you don't pedal it's pleasant. It's really a great alternative to bicycles (especially if you're not very sporty like us) and tuk-tuks/cars which are noisy and harm temples.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lara
3 contributions
5.0 of 5 bubbles
Jun 2024 • Solo
I researched this company while planning my visit to Siem Reap as it was recommended in one of my guide books - and it exceeded my expectations.
Sreyning was very welcoming and lovely. She helped me to decide upon the best option for me to explore the temples. Additionally she showed me possible routes around the temples and gave me some insider tips (thank you again so much!).
Upon pickup of the e motorbike she took the time to explain the proper handling to me and let me try everything until I felt ready to go.
The driving on the e motorbike was fantastic. It was easy to handle and the best option I could have taken to explore the temples at my own pace.
Written June 6, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SSG Kim
2 contributions
5.0 of 5 bubbles
Feb 2020
I rent the bike for only one day and I bought 3 days ticket for the temple. For my first day to visit the temple, the staff gave me such as a very good recommendation to go around for the small circuit. I had a lot of fun, enjoy myself with the bike with the fresh views of the temple area, I really like it then I decided to keep the bike for 2 more days directly to finished the ticket.

P.S If you don't know how to use it, the staff will teach you (short training) .
Written February 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Louise R
Sydney, Australia47 contributions
5.0 of 5 bubbles
Jun 2023 • Solo
I rented an ebike from this company and it was a great experience. I was able to move around some temples at Angkor Wat at my own pace. The ebike was easy to use, and required no effort from me. The staff were excellent, very helpful in explaining how to use it. I'm a 'senior' so that's a bit of extra detail to show how easy it was to use!
Written June 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your perfect review and we hope to see you again. Our best regards
Written September 16, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

THEM V
1 contribution
5.0 of 5 bubbles
Jun 2022
I rented 2 days their electric motorcycle to visit Angkor Park, no need driver's license and also no need gasoline. The range was largely enough for each day. Without noise, you can enjoy the nature inside... I'm really impressed how it is easy to drive. Not expensive compared to tuktuk because at night, I could use to discover the city. I charged at my hotel room, they have removable battery so easy to charge everywhere. I highly recommended this Green e-bike.
Written June 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kyle R
4 contributions
5.0 of 5 bubbles
Oct 2022 • Couples
Nice E scooters and bikes. Staff is very helpful, nice and honest. Rode 2 up most of the day and bike still had charge. I will go back. They also rent bamboo bicycles that are very nice. 5 stars, 10/10 great place.
Written October 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Natty C
5 contributions
1.0 of 5 bubbles
Jan 2017 • Friends
The idea of e-biking around the temples of Angkor Wat seemed like great one especially since we had previously rented e-bikes in Myanmar for exploring Bagan.

Unfortunately our experience with Green E-Bikes Siem Reap was totally disappointing.

The main problem is with the quality of the bikes provided. You end up paying a premium price (10 dollars) for a poorly maintained product.

The first problem we encountered was when the alarm on one of the bikes started spontaneously going off as my friend was riding it. To our total dismay this could not be deactivated because the key fob they had provided with the bike was out
of battery. We managed to borrow a phone from one of the temple guardians who explained the problem in Khmer to someone in the office and a representative rode out on scooter to meet us and replace the battery in the fob. All in all
this caused us about half an hour delay. I was pretty disappointed to find out the battery on my key fob was also dead and the maintenance guy had only bought out one spare. What was frustrating was that this problem was easily solvable and avoidable if Green E-Bikes Siem Reap checked their key fobs before renting out the bikes.

The second major issue we had was a puncture on my own bike. I understand this is part and parcel of motor vehicles and punctures do happen. What I was not expecting however was to see 3 previous puncture repair (photos attached) on the inner tube which some helpful local tuk tuk drivers discovered when helping me mend the puncture. This was the third puncture repair in the same spot on the inner tube. Dare I suggest, time to replace it? This delay lasted about 45 minutes. We tried
to borrow another phone off another temple guardian to call the office but were in an area of temples without signal.

Other minor issues included an inaccurate speedometer on my bike, it is strongly suggested you stick to the 20km/h limit to ensure you 40km of temple riding which should be sufficient for the day but my speedometer jumped from 18-28 whilst my friends read between 19-21 as they rode alongside me. The bikes are also equipped with pedals which are supposed to be a "fail-safe" mechanism but on one of the bikes these did not work.

Finally and perhaps most importantly was the terrible attitude of the French owner. Other reviewers have described him as "volatile" and I would agree with that. As soon as I mentioned we had had a disappointing and stressful day because of bike issues he went on the defense and rather obnoxiously tried to belittle and down play all my criticisms including talking over me with excuses before fully listening to my grievances. He expects you to call the office every time you have an issue before you attempt to independently solve it (ie criticized me for getting help from tuk tuk driver to mend my puncture) This is impractical for those travelers
without a Cambodian phone (signal is also patchy in some parts of the complex) and also causes a lot of delay if you have to wait for a representative to come out at every issue. Why not set up a help center in the complex or have a maintenance crew on stand by in the temple complex? I am sure these are luxuries that can be afforded given the inflated and undeserved profit this company must be making.

With regards to the dead batteries his answer was "So what? Batteries die. It is impossible for us to track every remote." This seemed ludicrous to me since it is not impossible to test the remotes are working before handing over keys to the bikes.

Secondly he kept repeating how the maintenance guy had come out "for free" to help us. I should expect not to have to pay an additional fee on top of this inflated price for a repair job that is the responsibility of a company failing to properly maintain their products.

With regards to the puncture again he said he didn't see the issue and that punctures happen. Refusing to listen to me when I said this was the third puncture in the same place on the same inner tube. He said it costs 10 dollars to
replace an inner tube and he could not afford to do that each time there was a puncture. This whilst I understand -was not my suggestion, again an example of when he talked over me and downplayed my feedback.

Finally with regards to the speedometer he very "scientifically" revved each of our bikes to the maximum speed whilst they were parked to show they differed by 3km and top speeds were 30/31/33. This was a totally inaccurate way of showing
my speedometer had a problem since he would have to sustain more that 3 seconds of revving and actually ride the bike against one that works in order to see my point.

All in all I am grateful in these circumstances that platforms like Trip Advisor exist. I knew I was not going to get anywhere with the hot headed and intimidating owner as soon as he refused to listen to anything I was saying and as soon as I realized he had poor excuses for the lack of maintenance and inferior quality product he is providing. I decided to grin and bear it so I could get my passport back as I was cautious and distrustful of him given his attitude towards objective customer feedback.

The bikes we rented in Bagan were half the price and more than double the quality!

Finally as a side note if unfortunately you do decide to rent an e-bike from Green E-Bikes Siem Reap bear in mind some hostels might not let you charge the batteries (incidentally these way a ton and generate a distracting murmur noise when charging.)

I have toured the temples with tuk tuk previously and would encourage anyone in a group of 2 or more to support the local community more directly by hiring tuk tuk for a stress free and far cheaper experience. We even found ourselves jealous of everyone on bicycles both times we were stranded with issues!

All in all a stressful,disappointing and expensive experience, made worse by an obnoxious manager who cannot be relied upon for good customer service or honest refunds when they are (as in our case) justified!
Written January 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mrs, I found your message completely outside the reality and your rating also. Our company is present in all travel guides in the world about the quality of our company and e-bikes (Lonely planet (world), guide du routard (France, Belgium, Switzerland), arrukikata (Japan), Bedroza (Poland), etc...) We won also the LTG Award 2016 in our category (The prestigious Luxury Travel Guide) and the certificate of excellence Tripadvisor. And when I saw the larger of your message, I think you have only this one to do during your holidays. I already pity to all the restaurants, hotels and activities that will cross your path! First, about the alarm, the battery can die without to know when... Our mechanic staff checks every day after customers used our e-bikes. If your watch for example stopped to work, then you change the battery and you don't complain the seller of battery I suppose. We cannot to know when it will stop. This day, we sent you immediately when you called us our mechanic with motorbike then you were in Angkor Wat, around 18km go and back in less of 30 minutes and free of charge. Second, about the flat tire, you know it can happen on the road. If you think that we will change each time the inner tube when someone has flat tire, the cost is 9$/inner tube, better to not rent. To tell you, normally we charge for this one 5$ (reparation + travelling expenses) and in our contract that you signed you cannot to fix by yourself. We didn't charge anything for this!!! (Thank you for the photo attached). About the speed meter, “now you start to check all the e-bike to find more because flat tire or key battery is a bit light as terrible review!!! “ There was on 1 e-bike a difference of 3km/h and I showed it to you, whaouuuu it is too much and deserves that you report it... Even HONDA brand cannot to guarantee an exact speed between 2 motorbikes. Depends also of the brand, BMW for example is a bit better than HONDA and more accurate. I think you don't know too much things about e-bikes, motorbikes or 2 wheels but criticized for sure... About the pedals, all worked good, sorry… You forgot also to say in your review that your hotel didn't allow you to charge your batteries with a cost of 20$/bike to charge them and in the morning you came in our shop so friendly to ask me if it was possible to have some new batteries, then I gave you 3 fully charged batteries in the morning FOR FREE (the cost normally is 2$/ battery). We waited until afternoon that the batteries were fully charged and refuse to some new customers to rent. But this, you don’t know… You talked about the delay of 30 minutes for battery key and 45 minutes for flat tire BUT you wanted to see the sunrise, So why you don’t complain about the hotel that made you LOST 3 HOURS because they didn’t want to charge for you. I think you can make a terrible review for them also… And you didn’t talk also that you came back in late 1 hour with 3 e-bikes (1h in late = 1$), so 3$ you had to pay and we didn’t charge you also because you lost 30 minutes for the alarm… About the loss of telephonic signal in the complex of temples, it is an UNESCO WORLD HERITAGE place, there is rules about the construction of a telephone antenna or simply of building inside the zone. You have to talk with the Cambodian authorities and sorry, they don’t have Tripadvisor. About my terrible attitude or the people told me I am volatile "AS YOU SAY", it is only some customers seems as you, so a little bit reviews. But when I hear sometimes complains like this, yes I am little bit disappointed about some people and I wanted to tell you also, it may be better to travel in Australia, USA or Europe, You will have less existential problems! You can check all the others reviews and you will see how they talk so nice about me! Because I am!  To tell you, I am really happy that Tripadvisor exists to show than some people in the world are really critical, even outside their own country! About the support of local people, because I think you know the life in Cambodia, our FREE CHARGE POINTS inside Angkor complex and so our company supports more than fifty families since 3 years!  You can see also our 10 last reviews on Tripadvisor or all if you have time… Thank you to choose Green e-bike and have an excellent day The French Owner
Written January 18, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tammlynn
Pensacola, FL119 contributions
2.0 of 5 bubbles
Nov 2015 • Couples
This was originally going to be a 5 star rating review but the experience while returning our bikes became a bit of a nightmare. We rented for 2 e-bikes for 2 days to explore the temples. The owner and staff were very friendly and nice that it kind of distracted me during our bike inspection. However, we have rented bikes and scooters many times in other countries and a couple of times they attempted to charge us for minor damage that we didn't do which I was always able to prove with pictures I had taken before renting the bikes. This time the owner was so nice I forgot to take picture I did manage to mark every scratch and tear and there were many. However upon return, they held my passport hostage until the owner came saying that we damaged the bikes. One pointed out damage on the wheel looked old and the other damage was to the front fender. I never would have noticed this damage unless I bent over and twisted the fender. There was a 1\2. In hairline crack maybe a stone hit it or maybe it was caused when a monkey jumped on my bike but most likely it was already there when I rented it. The owner said he could charge me more but was willing to settle for 5 dollars. I quickly paid and got out of there. He could have fleeced me for much more since I was at his mercy with trying to get my passport back. I am grateful for the tips he gave us on how to see the temples and where to eat. I really think renting an Ebike was an amazing way to see the temples. It was so much fun. If it wasn't for the bad experience on returning the bike, we would have highly recommended this company.
Written November 21, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

takemeaway8
London, UK73 contributions
1.0 of 5 bubbles
Feb 2018 • Solo
Ran out of power during my grand circuit tour. The manager handled my case poorly and accused me of lying. Misleading “free charging” within the Angkor Wat park. Be careful of partner restaurants removing the free charging sign and getting you to buy something first.

The ebike is suppose to have a range of 40km on a single charge but only lasted 20km (doing an average speed of 18kph and not exceeding the 20kph speed as advised). It was difficult to tell how much power is actually left as it only gives you a voltage measure - which went up and down during ride.

I arrived at Preah Khan Temple hoping to top up the battery at the Preah Khan Restaurant marked on the company map. But they refused to charge my ebike unless “I bought something”. No sign for “Green e-bike” seen for free charging after checking ALL the restaurants twice. I have a feeling the restaurants wanted to make extra money and deliberately removing the free charge sign.

Had to pedal partially before I got through to Green ebikes to deliver me a new battery. Luckily I was able to make it back but very disappointed with the whole experience. No apology from the manager as she was adamant with the restaurant had a sign and blamed the situation on me. Unbelievable!
Written February 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear complicated customer, I read your complain and I need to clarify some of your point of view. First, the manager handled poorly your case?! I don’t think so because I am the French manager and I never met you! You talked with one of my female Cambodian employee and she’s a girl, I’m a man! And never my staff will say to someone he is a liar, impossible for a Cambodian people, it’s not their culture to say this kind of words and in addition to a customer, we are not in Europe! Second, you say that it was no sign in our free charge point at Preah Khan temple! On our map, we have 2 free charge points marked on the big circuit and we advised you to charge during your long trip and by starting to charge in Srah Srang Lake (our first free charge point on the way), that you didn’t do… At Preah Kan temple, it does more than 4 years we have this same “free charge point” and the sign is always over there. You have 2 entrances for this temple, I suppose you don’t know to read a map and you failed the good entrance. But it’s not our fault if you can’t find a sign of 1,20 meters by 0,8 meter along the road. And as you say, it’s a free charge point, so no need to buy something to charge, so you have gone to the wrong entrance and restaurant. IF NO SIGN, NO FREE CHARGE POINT. “I” personally called the owner of the restaurant to verify your saying. First they never took back the sign, we have a contract together and second they always respected our contract, or we can take out our sign tomorrow and then they will lose few thousands of our customers per year. They will not play this dangerous game because they get very good revenue from us. In addition, many customers this day found the restaurant without problem, they charged during their trip and came back to our shop. Then you CALLED US because you ran out of the battery and we sent you our staff (motorbike + staff + new battery) to change for you without fees, but this one you didn’t say to your review, why??? Some customers are really bad about reading a map, so we can understand it… We asked you to wait us at the location you told us, it spent less of 30 minutes to join you but you left the place, so we can’t to find you because the park is really big! To finish, you forgot AGAIN to tell on your review that you were really angry and talking not good to my staff. UNBELIEVABLE! Thank you and I wish you to learn to read a map or wait people who want to help you. The French Male Owner.
Written July 17, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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