Cool Sense Spa
Cool Sense Spa
5
9:00 AM - 11:00 PM
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Sunday
9:00 AM - 11:00 PM
About
Cool Sense Spa is centrally located in both property in Siem Reap City , we guarantee the service, we guarantee the price, our Cool Sense Spa is the one and only the best spa in Siem Reap, Cambodia which provides professional spa treatments service with a very reasonable price. Furthermore, guest's satisfaction is our prime focus and always come first in term of our business point of view, so any customer won't be charged if he or she doesn't satisfy with our service. Our spa is specially designed to make you feel relaxing and fresh. Also, our well trained therapists will relieve your stress in a very traditional way by using natural products & herbs. Our services included, Traditional Khmer Massage- Food Reflexology Massage- Aromatherapy Massage- Back, Neck & Shoulder, Deep Tissue Massage, Thai Massage, Body Scrub- Manicure & Pedicure - All kinds of Waxing services- Luxury Facial Treatment Services- Luxury Day Spa Package Services, special offer free pickup & drop off to hotels.
Suggested duration
1-2 hours
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See what travelers are saying
- atb1974Siem Reap, Cambodia66 contributionsGood Value MassageGreat experience once again, this being my second visit. The last visit was yesterday. Always professional and they consistently deliver a quality massage. Yesterday they offered a promotion whereby a 60 minute massage was the same price as a 90 minute massage. Good deal, finished off with nice ginger tea! I shall return...Dear atb1974, Warmest Greeting from Cool Sense Spa! We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia. Thank you so much for you giving us a great review on TripAdvisor and sharing your great experience to the other travelers that help full for travelers in looking the best spa while they are planning to visit Siem Reap Cambodia. Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers. On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of wonder. Sincerely yours, LokWritten March 9, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2020Traveled soloWritten March 8, 2020
- Yeung WaiChina2 contributionsExcellence massageWe booked 90 minutes Deep Tissue massage, plus 30 minutes of foot massage. The place is very nice, comfortable and clean. Our masseuses were very precise in pressure, she give us a very good massage and at the end they gave us a cup of natural ginger tea and fruit slices. Fully recommendedVisited November 2022Traveled with friendsWritten November 28, 2022
- Brad BTulsa, Oklahoma2 contributionsA Tranquil & Restorative ExperienceWhat a wonderful experience. The pampering and attention to detail begins as soon as you walk in the door. The staff is very accommodating and attentive. The surroundings and rooms are tranquil and beautiful. It was one of the best massages I have had. I came back multiple times during my stay in Siem Reap. I tried different services each time. The therapists where professional and thorough. I enjoyed the cool towel, drink, and foot washing before my massage and the fruit and hot ginger tea after. Everything was clean and well kept. The pickup and drop off from my hotel was a special touch and the discount on certain services was nice too. Others from my group enjoyed the experience and service from Cool Sense Spa too.Dear Mr. Brad, Warmest Greeting from Cool Sense Spa! We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia. Thank you so much for you giving us a great review on TripAdvisor and sharing your great experience to the other travelers that help full for travelers in looking the best spa while they are planning to visit Siem Reap Cambodia. Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers. On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder. Sincerely yours, SovannayWritten January 18, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2020Traveled with friendsWritten January 17, 2020
- DeclanCanada1 contributionNice massageStarted with serving us the cool water, washIng feet, having massage and ended with hot ginger water and sliced apple. It was an ammazing exoerience. The massage was great and inviroment was aceptable. Will vesite again!Visited December 2022Traveled soloWritten December 5, 2022
- Priyabm7119 contributionsLovely spa experienceLovely local spa. I had the 120min relaxing spa package which included a 90min massage and a facial. Great massage which concentrated on the area I had asked for. Lovely local owner as well. Worth a visitDear Priyabm71, Warmest Greeting from Cool Sense Spa! We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia.. Thank you so much for you giving us a great review on Tripadvisor and sharing your great experience to the other travelers that help full for google reach in looking the best spa while they are planning to visit Siem Reap Cambodia. Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers. On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder. Sincerely yours, SovannayWritten August 7, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited May 2023Traveled soloWritten May 2, 2023
- Justice6387Danube-Auen National Park, Austria66 contributionsGod sent angels to work here! Class act lady runs the place!Well how lucky we feel that we picked one of the best hotels in the world (Viroth’s) and one of the most outstanding massages my husband and I have ever had. It can’t be possible to top this place! Very skilled ladies, very kind and we wish this place all the best. Wish we found them when we arrived five days ago. We have been traveling now for six weeks beginning with Europe and many countries later these ladies at Cool Sense rocked our worlds!!!! Wow is all we can come up with as we are actually at a loss for words… the massages were that good.Dear Justice6387 Warmest Greeting from Cool Sense Spa! We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia.. Thank you so much for you giving us a great review on Tripadvisor and sharing your great experience to the other travelers that help full for google reach in looking the best spa while they are planning to visit Siem Reap Cambodia. Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers. On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder. Sincerely yours, SovannayWritten August 7, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2023Traveled as a coupleWritten August 4, 2023
- davidU9416AHAustralia195 contributionsMy go to spaOne of the “no monkey business” well trained therapists spa’s that will consider an outcall where their staff are in ‘safe’ hands. A long term regular because of the quality and focus given by staff from this establishment. Far from the cheapest...but you get more than what you pay for by western standards. Rarely have I experienced a better massage in Australia - even at 4 times the price. Incredible value, the premises for onsite services looks great in a fairly new building. I always tip very well for such genuine care and attention.Visited February 2022Traveled soloWritten March 1, 2022
- Aneta K15 contributionsVery peaceful and relaxing place worth to visitWe had a nice time and very relaxing massage. The staf is friendly and well prepared to welcome you with a cool drink, relaxing music and a feet wash before the treatment. The hot stone massage was very thorough and put us into calm mood. My facial treatment was not only dedicated to my face but hands and feets had their bit too. We are happy we found this place and 100% recommend to anyoneVisited April 2022Traveled as a coupleWritten May 4, 2022
- Max H THong Kong, China6 contributionsReturn visit to Cool Sense SpaWe liked this place so much, we came back a second time. We did foot massages one night and came back for deep tissue massages the next night. The place is clean and the staff is professional, friendly, and good at their job. We highly recommend.Dear Mr. Max, Warmest Greeting from Cool Sense Spa! We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia. Thank you so much for you giving us a great review on TripAdvisor and sharing your great experience to the other travelers that help full for travelers in looking the best spa while they are planning to visit Siem Reap Cambodia. Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers. On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of wonder. Sincerely yours, LokWritten February 4, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2020Traveled as a coupleWritten February 1, 2020
- Geoff WSt. Petersburg, Russia17 contributionsBeware.Good Massage experienced by both my wife and me on two separate occasions. Unfortunately, I had a 'Valentines Day' 50% off massage. At least that was what the sign outside said (and confirmed inside before the massage). When it came time to pay, I was told only 20% off. I argued the point. They wouldn't budge. I haven't returned. Be very careful. So disappointing.Dear Bewara, Warmest Greeting from Cool Sense Spa! We are really sorry to see you not satisfied with our spa promotion 50% discount during one day at 14th of valentine's day( we mention clearly for our promotion ) and we think that you understand about our session promotion and your time out of promotion already but we still offer you 20%. Apology us to make you feeling disappointed about that, we wish you remove your two score review as you kill our business. Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers. On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder. Sincerely yours, SavannayWritten February 28, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2023Traveled soloWritten February 27, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
5.0
534 reviews
Excellent
459
Very good
50
Average
12
Poor
7
Terrible
6
Declan
Canada1 contribution
Dec 2022 • Solo
Started with serving us the cool water, washIng feet, having massage and ended with hot ginger water and sliced apple. It was an ammazing exoerience. The massage was great and inviroment was aceptable. Will vesite again!
Written December 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priyabm71
19 contributions
May 2023 • Solo
Lovely local spa. I had the 120min relaxing spa package which included a 90min massage and a facial. Great massage which concentrated on the area I had asked for. Lovely local owner as well. Worth a visit
Written May 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Priyabm71,
Warmest Greeting from Cool Sense Spa!
We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia..
Thank you so much for you giving us a great review on Tripadvisor and sharing your great experience to the other travelers that help full for google reach in looking the best spa while they are planning to visit Siem Reap Cambodia.
Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers.
On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder.
Sincerely yours,
Sovannay
Written August 8, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justice6387
Danube-Auen National Park, Austria66 contributions
Aug 2023 • Couples
Well how lucky we feel that we picked one of the best hotels in the world (Viroth’s) and one of the most outstanding massages my husband and I have ever had.
It can’t be possible to top this place! Very skilled ladies, very kind and we wish this place all the best. Wish we found them when we arrived five days ago.
We have been traveling now for six weeks beginning with Europe and many countries later these ladies at Cool Sense rocked our worlds!!!! Wow is all we can come up with as we are actually at a loss for words… the massages were that good.
It can’t be possible to top this place! Very skilled ladies, very kind and we wish this place all the best. Wish we found them when we arrived five days ago.
We have been traveling now for six weeks beginning with Europe and many countries later these ladies at Cool Sense rocked our worlds!!!! Wow is all we can come up with as we are actually at a loss for words… the massages were that good.
Written August 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Justice6387
Warmest Greeting from Cool Sense Spa!
We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia..
Thank you so much for you giving us a great review on Tripadvisor and sharing your great experience to the other travelers that help full for google reach in looking the best spa while they are planning to visit Siem Reap Cambodia.
Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers.
On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder.
Sincerely yours,
Sovannay
Written August 8, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
davidU9416AH
Australia195 contributions
Feb 2022 • Solo
One of the “no monkey business” well trained therapists spa’s that will consider an outcall where their staff are in ‘safe’ hands.
A long term regular because of the quality and focus given by staff from this establishment.
Far from the cheapest...but you get more than what you pay for by western standards. Rarely have I experienced a better massage in Australia - even at 4 times the price.
Incredible value, the premises for onsite services looks great in a fairly new building. I always tip very well for such genuine care and attention.
A long term regular because of the quality and focus given by staff from this establishment.
Far from the cheapest...but you get more than what you pay for by western standards. Rarely have I experienced a better massage in Australia - even at 4 times the price.
Incredible value, the premises for onsite services looks great in a fairly new building. I always tip very well for such genuine care and attention.
Written March 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aneta K
15 contributions
Apr 2022 • Couples
We had a nice time and very relaxing massage. The staf is friendly and well prepared to welcome you with a cool drink, relaxing music and a feet wash before the treatment. The hot stone massage was very thorough and put us into calm mood. My facial treatment was not only dedicated to my face but hands and feets had their bit too. We are happy we found this place and 100% recommend to anyone
Written May 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Max H T
Hong Kong, China6 contributions
Feb 2020 • Couples
We liked this place so much, we came back a second time. We did foot massages one night and came back for deep tissue massages the next night. The place is clean and the staff is professional, friendly, and good at their job. We highly recommend.
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Max,
Warmest Greeting from Cool Sense Spa!
We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia.
Thank you so much for you giving us a great review on TripAdvisor and sharing your great experience to the other travelers that help full for travelers in looking the best spa while they are planning to visit Siem Reap Cambodia. Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers. On be haft of our team,
we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of wonder.
Sincerely yours,
Lok
Written February 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Geoff W
St. Petersburg, Russia17 contributions
Feb 2023 • Solo
Good Massage experienced by both my wife and me on two separate occasions. Unfortunately, I had a 'Valentines Day' 50% off massage. At least that was what the sign outside said (and confirmed inside before the massage). When it came time to pay, I was told only 20% off. I argued the point. They wouldn't budge. I haven't returned. Be very careful. So disappointing.
Written February 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Bewara,
Warmest Greeting from Cool Sense Spa!
We are really sorry to see you not satisfied with our spa promotion 50% discount during one day at 14th of valentine's day( we mention clearly for our promotion ) and we think that you understand about our session promotion and your time out of promotion already but we still offer you 20%.
Apology us to make you feeling disappointed about that, we wish you remove your two score review as you kill our business.
Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers.
On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder.
Sincerely yours,
Savannay
Written February 28, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bear@sperpa
Hong Kong, China19 contributions
Mar 2019 • Family
We booked the massage via the website of the company and immediately got a confirmation reply. The company provided to and fro trip from my hotel. The massage is a must try experience in siem Reap. All my family members had good times there. I would definitely visit it again if I have time.
Written March 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sherpa829163,
Warmest Greeting from Cool Sense Spa!
We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia..
Thank you so much for you giving us a great review on TripAdvisor and sharing your great experience to the other travelers that help full for travelers in looking the best spa while they are planing to visit Siem Reap Cambodia.
Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers.
On behalf of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder.
Sincerely yours,
Sovannay (Ms.)
Written March 29, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GeorgeMillbrae
Millbrae, CA23 contributions
Feb 2019 • Friends
If you happen to be staying at Courtyard Marriott, this spa is a 5 minute tuk tuk ride from the hotel. I found it by looking on Google. I have had many Thai massages and found that NaWan? was as strong and skilled as any of my experiences in Bangkok or Chiang Mai.
The key difference is that the facility is spectacular for a modestly priced massage. They provide a tuk tuk to pick you up and return you to the hotel and the room was private with an ensuite shower.
The key difference is that the facility is spectacular for a modestly priced massage. They provide a tuk tuk to pick you up and return you to the hotel and the room was private with an ensuite shower.
Written February 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear GeorgeMillbrae,
Warmest Greeting from Cool Sense Spa!
We are really happy to see you have satisfied with our spa service and had a great experiences with us while your visiting Siem Reap Cambodia..
Thank you so much for you giving us a great review on TripAdvisor and sharing your great experience to the other travelers that help full for travelers in looking the best spa while they are planing to visit Siem Reap Cambodia.
Your inspired message will be passed on to our hard working team, we will keep our best qualities of service with memorized experience to all our customers.
On be haft of our team, we are looking forward to welcome back for your next trip to Siem Reap Cambodia Kingdom of Wonder.
Sincerely yours,
Sovannay (Ms.)
Written February 8, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pjjplololo
World52 contributions
Dec 2017 • Couples
The spa is isolated from Pub street, tuktuk driver ask 3dollars, facility clean and quiet, price is good. I had visited this spa 2 days along. I could give 5 bubbles, but I don't. because of the bad service.
First day. not bad, except the driver for picking us up was late for 15 mins. Next day we visited was the last day of our trip. And that was the terrible terrible experience.
On the second day, I sent e-mail to here to pick us up in front of certain restaurant. but driver never showed up so we waited for like 45 mins which was precious time for people leaving Cambodia as the last day of trip like us. with that 45 mins, we could do anything worthy. Instead of waiting the driver more, we just took tuktuk and arrived the spa.
When we got the spa, "the lady who wear white uniform"(who caused a lot of trouble)was at the front desk. So we have complained about the delay, but she seems to don't care and not apologetic at all. She was like "ok." stared at us and said nothing. I don't know her position but she looks like supervisor of other masseuses. She should try to express at least little bit of her sorriness when she has her position.
Soon, the lady with a black suit (maybe the owner or the manager of the spa)came to us and try to apologize and explained the driver is still waiting for us because he can’t find the location of restaurant. so we almost got feel better little, but something happened again after that.
We definitely clarified we wanted 'Khmer facial massage of 60mins 20 dollars, and Swedish body massage of 60mins 20 dollars alike for both TWICE before we got massage to her. So the lady with a black suit told my husband to wear a disposable black panty and for me to wear nothing.
But oddly, for a hour, I just got facial massage and my husband got Swedish massage only. and the masseuses went out of the room. So we thought ‘this is strange but maybe they will comeback after short preparations’. So we waited for 5~10 mins, but Nobody showed up.
Eventually I had to wear my clothes on and went outside. It was annoyed but I beard it and told the lady with a white uniform that "Something went wrong. We ordered 60 mins khmer facial and 60 mins Swedish body massage alike but I just got only facial and my husband got Swedish."explained very in detail again. She was like "Ok. just a minutes."
And then I got back to my room and undressed again and waited. after 5~10 minutes later, she showed up and asked me again like "So What massage do you want?"and even remained door opened widely while we fully naked. She had never even listened to me. and she came and the door remained opened again while we got massage. What are we? naked monkey or what? Her English was fluent so I am sure that was not misunderstanding between us, she is just lazy and doesn't care about the business that much.
So I pissed off. That’s it. Oh my god. This cant' be! I can't take it anymore.
We were supposed to pay 80 dollars which is not cheap amount of money in Cambodia, I had never expected service like Queen and King. but It should be appropriate service.
After massage I complained her about it. she were like oh...sorry and gave us the bill immediately. Wow... What the heck is this? So I asked her "Where is your supervisor?" and she said she's in bed already. I believe at least one last person should be in the store can handle appropriate service to customer when you run this kinds of business.
The good thing is the driver showed up and offered us free ride to the airport. I gave him 5 dollars tips, instead of giving them to masseuses. the masseuses are nothings to with this but I don’t want to pay any tips with this horrible service.
First day. not bad, except the driver for picking us up was late for 15 mins. Next day we visited was the last day of our trip. And that was the terrible terrible experience.
On the second day, I sent e-mail to here to pick us up in front of certain restaurant. but driver never showed up so we waited for like 45 mins which was precious time for people leaving Cambodia as the last day of trip like us. with that 45 mins, we could do anything worthy. Instead of waiting the driver more, we just took tuktuk and arrived the spa.
When we got the spa, "the lady who wear white uniform"(who caused a lot of trouble)was at the front desk. So we have complained about the delay, but she seems to don't care and not apologetic at all. She was like "ok." stared at us and said nothing. I don't know her position but she looks like supervisor of other masseuses. She should try to express at least little bit of her sorriness when she has her position.
Soon, the lady with a black suit (maybe the owner or the manager of the spa)came to us and try to apologize and explained the driver is still waiting for us because he can’t find the location of restaurant. so we almost got feel better little, but something happened again after that.
We definitely clarified we wanted 'Khmer facial massage of 60mins 20 dollars, and Swedish body massage of 60mins 20 dollars alike for both TWICE before we got massage to her. So the lady with a black suit told my husband to wear a disposable black panty and for me to wear nothing.
But oddly, for a hour, I just got facial massage and my husband got Swedish massage only. and the masseuses went out of the room. So we thought ‘this is strange but maybe they will comeback after short preparations’. So we waited for 5~10 mins, but Nobody showed up.
Eventually I had to wear my clothes on and went outside. It was annoyed but I beard it and told the lady with a white uniform that "Something went wrong. We ordered 60 mins khmer facial and 60 mins Swedish body massage alike but I just got only facial and my husband got Swedish."explained very in detail again. She was like "Ok. just a minutes."
And then I got back to my room and undressed again and waited. after 5~10 minutes later, she showed up and asked me again like "So What massage do you want?"and even remained door opened widely while we fully naked. She had never even listened to me. and she came and the door remained opened again while we got massage. What are we? naked monkey or what? Her English was fluent so I am sure that was not misunderstanding between us, she is just lazy and doesn't care about the business that much.
So I pissed off. That’s it. Oh my god. This cant' be! I can't take it anymore.
We were supposed to pay 80 dollars which is not cheap amount of money in Cambodia, I had never expected service like Queen and King. but It should be appropriate service.
After massage I complained her about it. she were like oh...sorry and gave us the bill immediately. Wow... What the heck is this? So I asked her "Where is your supervisor?" and she said she's in bed already. I believe at least one last person should be in the store can handle appropriate service to customer when you run this kinds of business.
The good thing is the driver showed up and offered us free ride to the airport. I gave him 5 dollars tips, instead of giving them to masseuses. the masseuses are nothings to with this but I don’t want to pay any tips with this horrible service.
Written December 31, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ms.pjjplololo,
Greeting from Cool Sense Spa Siem Reap, Cambodia!
Thank you very much for sharing us your feedback and please accept our sincere apologies for this inconvenience you had Spa experienced with us which is helpful for us to improve our services.
Furthermore, due to the missing of communication from our side. We hope that your experience did not negatively affect your outlook and that despite the inconvenience your overall visit to Siem Reap had been inspiring and enjoyable.
We hope that we would be given another chance to redeem your trust and uphold the glory of Cool Sens Spa.
Meanwhile, we will look into our roll play, retraining service flow and technique that going to avoid that error to other costumers.
This is our email address: info@coolsense-spa.com, please do not hesitate to contact us if you have further assistant or advise.
Sincerely yours,
Ms. Sovannay
Owner of Cool Sense Spa
Written January 2, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melvin S
davao, Philippines
Hi chin keo, what is your price quotation per type of massage?... we are a group of 5 persons coming for a short vacation (4days/3nights) this coming August.... do you do pick-up from hotel and return?
Melvin S
davao, Philippines
Hi chin keo, what is your price quotation per type of massage?... we are a group of 5 persons coming for a short vacation (4days/3nights) this coming August.... do you do pick-up from hotel and return?
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Claim your listingCool Sense Spa - All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Cool Sense Spa
- Cool Sense Spa is open:
- Mon - Tue 10:00 AM - 11:00 PM
- Wed - Sun 9:00 AM - 11:00 PM
- Hotels near Cool Sense Spa:
- (0.04 mi) Rothsing Villa 333
- (0.04 mi) Bodee Corner
- (0.09 mi) Viroth's Hotel
- (0.05 mi) Maison557
- (0.10 mi) White Rabbit Hostel Siem Reap
- Restaurants near Cool Sense Spa:
- (0.00 mi) T-Bone Steak Box Siem Reap
- (0.01 mi) Footprint Cafes Siem Reap
- (0.01 mi) Tevy's Place
- (0.01 mi) The Shape Coffee
- (0.02 mi) Dialogue
Cool Sense Spa Information
Excellent Reviews | 396 |
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Very Good Reviews | 46 |
Cool Sense Spa Photos | 134 |