Well, nobody likes bad reviews and especially when it seems that it coming from someone who is probably jealous of our good performance on Trip Advisor and would like to go up a few steps. This review is considered suspicious and has been reported to Trip Advisor. For the following reasons: 1/ On August 9 2011, no couple has had 1 ½ massage and a body scrub. 2/ Our staff is check twice weekly to make sure finger nails are cut properly and we never heard of anyone left with fingernails marks, not at Lotus Dream SPA. 3/ We do not have or use coconut bowls 4/ When client have a full body scrub, we do cover the all body (except for bikini) with a prepared mixture of green tea leaves, mineral salts and oil. This mixture has to stay on the skin about 20 minutes to be active and then we wipe it up with a wet cloth and clients have to take a hot shower to clean the rest. This is normal procedure. It is not possible that the mixture dries as described by this person because it is an oily mixture. Even if you would leave it for 3 days it will not dry….! We are happy to hear comments, good or bad, if they have anything to do with reality but this review is pure calumny and doesn’t make any sense. Feel free to come and check our place for yourself and also our books are open if you want to see who was in our place this August 9….. It is also strange that this person who called him/her self morgan_miki has written only 1 review (a bad one) and has nothing on his/her profile. Who will go through the all process of registering in Trip Advisor just for 1 bad review??

How strange these comments are. If you were not happy with your treatment you really should have spoken to the Manager at the time. As for the place being dirty see the other comments above and below your own which remark on the cleanliness of the place and the excellent treatment received. How can things change so much in so short a time?

Dear CranberryT, Thank you for taking the time and effort to post your second review about our spa. The first having been removed by Tripadvisor for violating their guidelines with unfounded accusations. I decided many months ago to stop posting replies to reviews as i was taking them far to personally and replying in an unprofessional manner. I have decided to respond to yours because of your personal attack on my wife. We are a small family run business trying to secure a future for our 14 month old daughter and terrible reviews are truly upsetting for us. All our staff are trained to a high standard and not supposed to talk during a massage. I do apologize to you if this did happen. I have spoken to all our staff to ensure this doesn't happen again. I would like to thank everybody who has taken the time to read my response and ask them to take a look at your other reviews you have posted. You don't seem to have a good word to say about anybody, even one you gave a 3 star ratting. I can only hope people decide we do deserve there business based on most of our other reviews. Kind regards, Rick,Navy and all the team at Lotus Dream Spa.