Hydro Water Sports
Hydro Water Sports
5
Adrenaline & Extreme ToursBoat ToursWaterskiing & JetskiingWater SportsKayaking & Canoeing
About
Hydro Water Sports is part of the international Hydro Sports Group, present in the UAE, Bahamas, Egypt, and Dominican Republic. In the UAE, Hydro proudly operates in over 15 luxury hotels, offering high standards of watersports, luxury yacht excursions, boat cruises, and diving activities. Driven by strong values of service excellence, safety, and sustainability, Hydro is committed to ensuring the satisfaction and well-being of all guests while respecting the environment. With state-of-the-art equipment, the company proudly invests in electric sourced activities, reducing greenhouse gas emissions, improving air quality, and emphasising its commitment to environmental responsibility. With Hydro, you can choose from over 40 activities, each one led by our guides who will help you get the most from your experience. We’ve got modern equipments, trained and certified instructors, and stunning locations to make your adventure a reality!
Dubai, United Arab Emirates

Awards
Travelers' Choice
2024

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Tours and Tickets by Hydro Water Sports
Travelers talk about
(36 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,750 reviews
Excellent
1,685
Very good
42
Average
4
Poor
4
Terrible
15

Conner T
6 contributions
5.0 of 5 bubbles
Feb 2022 • Couples
We were approached by Jimmy the rep of hydro water sports about the water sports his company provided and all the different things we could get involved with, being an avid lover of Jetskiing I was intrigued straight away but my wife not so much as she had not done it before!
Jimmy was very soothing and assured her she would be ok and she would love it which in turn swayed her to take the plunge.
He offered us a very good price for an hour on a jet ski wash. We were the only people doing the excursion so it felt very personal! We were transported via boat to the Burj Al Arab where we were met by our instructor who showed us to our ski
We had a few minutes instruction and then we were off, after some initial photos we were allowed to cruise about the water Before having more photos taken and a further play on our jet ski! Having done it a few times I was very comfortable and took to it well my wife was apprehensive at first but soon picked it up after some encouragement from the instructor.
He then showed us around the bay passed different hotels and back to the Burj hotel.
In all we had a great time we only wish the hour hadn’t seemed so short, when we returned we were offered a very good deal on photos and videos that we couldn’t refuse. Was a very nice afternoon that we would definitely like to do again! Thank you
Written February 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear connert318 Thank you for your lovely review. We truly appreciate you taking the time to share your experience. We’re glad we made your experience with us a great one and will be happy to help you again soon. -From Hydro Water Sports Team
Written February 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

HillsonHols
Bristol, UK275 contributions
5.0 of 5 bubbles
Sep 2023 • Couples
We were staying at Juneirah Al Naseem hotel and having a beach day when we had the opportunity to chat with Mohammed, who showed us some options for water sports during our stay.

We had been considering a private boat tour before we arrived on holiday but had decided we lacked the time but our discussion with Mohammed changed all that!

He was brilliant at explaining our options and organised the boat tour for the following evening at sunset. He checked the sea forecast and explained of the two dates we were available that the following evening was calmest and that the other date would be more choppy (and boy was he right as a couple of days later the waves were crashing!) He gave us a great price and we were even able to charge the cost to our room, which was so convenient plus we were able to leave from the hotel beach so no travelling involved. It was a real win win 😀

The boat tour was amazing, we sailed around the palm and through the marina, seeing the sun set. The two boat crew were so friendly and gave a great commentary of what we were passing. It gave us a great feel for the different areas of Dubai.

We were told when booking that we would be dropped at the One and Only Royal Mirage hotel with a driver to take us back to Al Naseem by car. It worked like clockwork with one of the crew walking us from the boat to the driver and straight to a minibus to travel back. The driver was the only person who did not engage with us but he drove us back safely.

We would 100% recommend Mohammed at Al Naseem and Hydro Water Sports and will definitely use them next time we are in Dubai!
Written September 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for sharing your outstanding review. Our team is thrilled to receive such a great rating. Looking forward to seeing you again soon! -from HWS
Written October 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Denis
2 contributions
5.0 of 5 bubbles
May 2021 • Family
We stayed in the Jumeirah Beach Hotel and I been at the Hydro Water Sports next to Burj Al Arab.

The service and the whole communication was fantastic! Thanks at this point to Alaa for the great experiance!

I chosed the 1h jetski tour first, which started at the Burj Al Arab and goes to Atlantis the Palm and back. Normally I just take jetski to have some fun and fill your body with adrenalin, but in Dubai you can combine it with sightseeing!

Since it was a long trip you get for your safety an instructor, which drives another jetski and it’s included in the price already. Thanks at this point to Yannick!
He didn‘t just look out for my safety, he explained me everything and took me through my „jetski sightseeing trip“. Normally I just know this from professional taxi drivers.

Since it was so amazing I extended the trip for additional 30min, because you have the time to see even the whole Dubai marina, which looks just stunning from the ocean view.

Thanks to Alaa and Yannick for everything and for being so flexible!
Ask for these guys and you won‘t get disappointed! I can recommend 100%.
Written May 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear DenisDeka, It's a pleasure to serve you. Thank you so much for the positive feedback and good vibes. We really appreciate you taking the time to share your feedback and being so open with us. We are glad you felt safe, happy and satisfied with the overall service with us. We are so thankful for such an amazing guest like you. We look forward to your next visit to explore Dubai again. -From Hydro Water Sports Team
Written May 20, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kevin S
Scarborough, UK58 contributions
1.0 of 5 bubbles
Oct 2022 • Couples
I'm sure if this company bothers to respond to a negative post it will start with " your safety is our main priority " let me tell you that response is such a lie. We were staying at the retreat and it would have been a nice 3 days if not for this company.
We booked a sunset cruise with them in a small private boat at a cost of ove 500 pound for the four of us on a 2hr cruise, as instructed we met on the beach at 5pm to set off. No safety brief just get on board lol once we left the relative safety of the palm the sea got rougher and my wife said should we not have life jackets on as she is not a great swimmer?? This fell on deaf ears and off we went all was going well and it was good fun, I started to notice that all the passengers in other small craft had life jackets on.
As we left the calm of the marina it was getting dark and we headed out to sea towards the palm Atlantice for some more phot opportunities, by now the sea was very choppy. Next thing a UAE coastguard boar approached us with sirens and blue lights on, once a side us he asked our driver where are our life jackets and we should put them on straight away. Now we found out why we had not been given ife jackets, there was only 1 between five of us, the coastguard asked to see the drivers licence and the driver became a begging wreck to them pleading not to fined. The coastguard turned us around and told us to head back into the palm asap and he was so worried he shadowed us all the way back to our hotel beach, where the crew member as good as threw us off the boat into waste deep water in the dark.
Next day on one of us on approaching the company reps on the beach to talk about what happened to be given no apology or refund and basically to be told we had been 20mins late returning as though it was our fault.
Written October 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear X1075LO, Thank you for letting us know about this issue. Rest assured that we provide all safety protocols for our guests and safety is our proirity. -from Hydro Water Sports Team!
Written April 22, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steve Sung
Taipei, Taiwan68 contributions
5.0 of 5 bubbles
Sep 2020 • Friends
My first trip to Fujairah. We choose Hydro Water Sports in Sandy Beach with friend’s recommendation.
This place is excellent for a relax day out. We enjoyed snorkeling and swimming.

The supervisor from Hydro Water Sports, Mr. Sayid, who is friendly and nice. Strongly recommend if you would like to have a good service and good price for equipment, he will be the best choice. 😁
Written September 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sty7503, We are happy to hear from your experience. Thank you for coming and to your Group as well. We look forward to your next visit. -FROM HYDRO WATER SPORTS TEAM
Written September 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TANYA H
2 contributions
1.0 of 5 bubbles
Dec 2023 • Friends
I come to Dubai every year and this year have come for 2 weeks, and have spent every day at the Jumeriah Zabeel Saray beach.
We spotted the electric jet skis wizzing up and down and were so excited to try it. When we went to enquire about the cost and book them Farj/ Mario attended to us and he was extremely dismissive and unbothered.
He told us adults can’t use those jet skis yet daily we have seen adults on them. He just tried to push us to take the more expensive jet skis ‘as it’s for adults’ which we have already done on previous trips. When we told him we really only wanted to do the Electric Jet Skis he walked off.

This is totally an unacceptable service, and it is a really bad reflection of your company and the hotel. We have used numerous Water Sports Companies in previous trips and I will not recommend Hydro Sport to anyone with this terrible attitude.
Written December 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Morning, We are very sorry for the way in which the situation was handled, and how this has left you feeling. As a Company we are always striving to offer the highest level of guest experience, and it is very disappointing to hear that this was not achieved. I would welcome the opportunity to discuss this further with you, to ensure that you feel we hold our guests in the highest regard. Please do reach out to me directly by email with a contact number and a time suitable for yourself and I would be very happy to discuss in more detail. Regards, Joe Gates Area Manager - Hydro Watersports joe@hydro-watersports.com
Written December 29, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Diyapot
Dubai, United Arab Emirates1 contribution
5.0 of 5 bubbles
Aug 2020 • Family
I have been asking my mother to take me for a kayaking since i am under age, before we did it mother is so keen with my safety so she ask silly questions to Den which has been answered and got ease eventually and book. Thanks to the professional team, to my surprise mother let me do the Stand up paddle alone without being afraid.
It is so cool to do it. I wanna visit again with mother!
Thank you Hydro sports for being professional at this field. <3
Written August 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Diyag, You made it! thank you so much for giving us the time to share your experience here and we are grateful that your mother trusted us for you to do the activity. Until next time again! -FROM HYDRO WATER SPORTS TEAM
Written August 31, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Helene
1 contribution
1.0 of 5 bubbles
Oct 2021 • Couples
We booked a boat trip for my birthday and we had a terrible and disappointing experience. Waleed sold us a private and calm yacht experience and it was quite the opposite. First of all, he told us a photographer would join us (we never asked for it). I was a bit confused, but he assured us that we would not be obliged to buy the pictures, only if we like them.
Then, the photographer sat with us and started a long conversation (the rest of the staff was downstairs). So we told him very politely that we would like some privacy.. He eventually left us alone but then came back! And he kept talking to us like he was our guiding tour, we never asked for that! Our body language was also very obvious to interpret, we were barely replying to him and turning our backs. But still, he was standing behind us, ignoring our request for privacy. I really can’t understand why he couldn’t stay with the rest of the staff downstairs ? It was an extremely bizarre situation.
This yacht trip was expensive, what a waste of money it was. He ruined our day. I think it is very wrong and disturbing that you don’t train your staff properly and don’t teach them that when a client asks for PRIVACY, they have to leave them alone !! They knew it was my birthday gift and we wanted to have a romantic trip boat as a couple. In total, this photographer stayed 1 hour with us, forcing the conversation and not giving us a break. We paid for 3 hours and we barely had 2 hours left together to enjoy this expensive trip.
Finally, in the end, he showed us the pictures taken. I didn’t really like them first of all, but also, the prices were just ridiculous. I was already so disappointed by the photographer rude and impolite behaviour during the trip, but I was willing to buy One picture. He then replied to me in a very aggressive way « that’s not going to be possible Madam! » …. « I worked hard for you 3 hours » …….. I was just speechless. What an agressive and inappropriate sales tactic is that? If I was obliged to pay him for his service maybe it would have been better to inform us before ? And not tell us lies ?
Anybody reading this should think twice before using their services !
Written October 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Denis
London, UK2 contributions
5.0 of 5 bubbles
Jun 2023
"We had an unforgettable jetski experience with Hydro Water Sports. The staff was friendly, and the jetskis were in great condition. The route offered breathtaking views of Burj Al Arab, and we felt safe throughout the journey. Kassem, the photographer, did an outstanding job capturing our excitement and the stunning surroundings. His talent and passion for photography were evident in every shot. We highly recommend Hydro Water Sports for an exhilarating jetski adventure, and Kassem for top-notch photographs that beautifully preserve the memories.
Written July 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear denisxbt, Thank you so much for the five star review. Our team were very happy to know they have served you well. -from Hydro Sports Team!
Written July 29, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daithi M
2 contributions
5.0 of 5 bubbles
May 2022 • Couples
When jet ski in front of the burj al arab and boat ride the Dubai harbor and bay and also the palm , got see alot of wonderful sites. Our guide was ANSARI treat me and wife like VIPs he was very informative on the tour answer any questions and done camera man for us, so we could get great photos . 10/10 highly recommend and get 30min jet ski as well brilliant

Thank you Ansari and the stuff at hydro water sport
Written May 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 707daithim, Thank you for the five star review. All team members are so happy to hear this from you, most specially our dear boat captain who have been with you during your fantastic experience. We would love to have you again soon! -From Hydro Water Sports Team!
Written May 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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