Roxy Cinemas - The Beach

Roxy Cinemas - The Beach, Dubai: Address, Phone Number, Roxy Cinemas - The Beach Reviews: 4/5

Roxy Cinemas - The Beach
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4.0
56 reviews
Excellent
24
Very good
18
Average
8
Poor
1
Terrible
5

Asad M
West Yorkshire, UK1,096 contributions
No Time to Die
Sep 2021 • Friends
Watched the new James Bond movie here as we couldn’t wait to watch it back home. The ticket prices were cheap, particularly with the entertainer app. The coke slush was much needed in the heat! The popcorn portion sizes were way too much but they tasted amazing. Comfortable seating. Social distances due to covid.
Written October 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi asadmir, thank you for the positive feedback! We're always happy to hear good things from our guests. Roxy Cinemas Team
Written October 10, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Niall C
Grenoble, France6 contributions
Lousy management feedback / customer experience
Jul 2021
We went to Roxy The Beach with the intent to watch a film with the Platinum Plus experience and a meal. Originally we tried placing an order online for a Platinum seat with a meal for 225AED, however the Roxy Website doesn’t allow tourists to order as it asks for a local mobile number or from nearby country. So coming from France , we were unsuccessful to order and nowhere does it mention this offer is limited to local residents. At Roxy The Beach Cinema the manager was totally inflexible and would only offer the rate of 295AED, despite showing that the Roxy website wouldn’t allow me to order online. Where was the customer service or even the acknowledgment of saying sorry to the online limitations. This was a totally negative experience , so in the end we left and didn’t get to enjoy a great evening out. I was so disappointed and couldn’t understand why the manager couldn’t take some ownership to make a commercial gesture. This is so unlike unlike a similar experience we had at the New Year at Roxy City Walk where the manager was more accommodating and made a positive commercial gesture.
All I will say is ROXY should update their website to state the offer is limited to local residents or train their management staff on how to deal with such circumstances so that there is a better customer service. I will not go back to this cinema due to this negative and disappointing interaction with their local management.
Written July 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello Darkhorse38, we're so sorry to hear about your experience. We want to know more to help resolve the situation. Please let us know how we can contact you: fdbck.me/i/3938044 Roxy Cinemas Team
Written August 3, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Tracy M
27 contributions
Amazing Service! Platinum Lounge
Jan 2021 • Couples
Amazing Service and attention by the staff at Roxy Cinema The Beach!
Platinum Lounge experience is a must, outstanding service & food and gorgeous views from the balcony.
Felt very safe with all the safety procedures too!
Written January 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Adnan-Almuslem
Al Hofuf, Saudi Arabia1,250 contributions
Excellent Cinema Theater
Jan 2020 • Couples
Excellent cinema theater in the JBR area that showing the latest movies recently released. Booking tickets is easy via internet or the machines at the theater. The cinema is clean with comfortable seats that let relax and enjoy the movie with variety of snacks and refreshments although they are pricey.
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jose O
Dubai, United Arab Emirates30 contributions
Great service recovery!
Dec 2019 • Couples
Visited the theater 30th dec. The sound of the movie was surprisingly low. Wife went out to let the staff know. After almost half of the movie the issue wasn't solved so I went to get the supervisor. The supervisor Khajat, maybe, I couldn't get the name straight, checked with me. They tried to fix and came back to update me.
Of course, the customer experience was already damaged.
After the movie finished the same supervisor met us and brought us to meet the managernin shift, Jackson.
The guys gave a very good reasonable explanation and were understanding. They listened to our complaint and were keen to kickstart their service recovery resorts so to not let us go unhappy as we are very regular customers there. They compensated us accordingly as the complaint was legit and reasonable and we all did debrief that in good terms.
Thumbs up to Khaja, if that's not his name my apologies, and Jackson. They seemed well trained in customer service and keen to cooperate.
That's the kind of service staff we need in Dubai!
Written December 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Olivier-Dubai
The Marina, United Arab Emirates1,093 contributions
Nice theatre, great location
Dec 2019
Great place to see movie, confortable but very cold inside the theatre. The food was good (what you can expect from this kind of place...). Great location.
Written December 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Raf F
Paris, Île-de-France, France208 contributions
Amazing theather
Dec 2019 • Friends
Very confortable theather with the platinium plus like a first class airplane chair
We had dinner 3 courses and it was really amazing to have dinner in a theater
The chai are very confortable and you can control it like a bed if you want
Good experience with Le Mans movie
Written December 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Foodie
Dubai, United Arab Emirates16 contributions
Being disturbed.
Nov 2019 • Couples
Used Togo there time to time.
But today being disturbed during the movie by the server and the guest beside.
Once to take the order, then some item were not available then for confirmation then serving. That turned down the experience by blocking the whole view.
Written November 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Giovanni D
Dubai, United Arab Emirates29 contributions
Bring you winter jacket! is freezing inside!
Nov 2019
The management should really check the Screen room please !
Last night we didn't really enjoy the movie due the fact that the AC was blowing super cold air while the room was pretty empty!
Written November 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

miamiman
uk40 contributions
So comfortable....Perfect way to watch a film
Sep 2019
The experience was great. We had platinum tickets which gave us nice reclining seats, a thin duvet and the option to press a button to order food and drink to my seat which had a small pull out table.... Almost feels as though you're in the comfort of your own home. Would certainly recommend this as something to do in Dubai....Well worth the cost of about £60 for the 2 of us
Written November 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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