A balanced and mixed review to this, as whilst there were good elements to the experience, the overall experience is just tainted so much by their complete lack of customer service and professional structure. This really does feel like someone's hobby rather than a professional cooking studio. Prior to taking the class, it took multiple attempts to get any response at all from anyone at Top Chef. They do not reply to customer emails, do not man their landline number and do not return calls to mobile numbers of management. Their booking system and schedule seems very ad-hoc, and they only list classes a week or so before. When I finally did get through to one of the managers, she was very rude and short with her information - not a professional attitude or customer service that you would expect. If you want to book, then just keep searching their website for when they decide to list the classes. As for the class itself, the facilities are really nice, and the 2 chefs on the day were helpful and knowledgeable. The quality of the ingredients were very good, and since there were only 3 people in the class, you were able to get a more 1-1 feeling. You effectively cook all 3 courses at once and then plate each course as you go - eating the courses as you go. This is where unfortunately the staff let themselves down again, as it was very clear that they wanted to just go home, and so really rush you through each course. None of those in the class had finished our starters before we were rushed in the plate the main course. This was the same when it came to the desert, when most of us were only 3/4 way through a steak before the chef wanted us to rush in to plate the desert - a very rushed experience that just left you with indigestion! At the end of the meal, both chefs just seem to disappear quickly before any of us had left the studio. In fact the lights had been turned off in the kitchen, with the head chef gone. The other member of staff rushed in as we were all leaving - a very odd experience, as they obviously just wanted to get home. When leaving, we were promised that the recipes would be emailed to each of us within 48hrs, as naturally we all wanted to practice what we had learnt at home. Over a week later...this has still not happened. Multiple phone calls, emails, and website messages have proven not to work, and so you can forget about any post course customer service there too. Overall, whilst the concept is good, and the facilities are well put together, the complete lack of professionalism and customer service means I will certainly not be returning, and will instead be looking for a better structured and more professional company in the future.

I’m really appalled with your customer service. I asked today if the voucher I bought (Feb 2020) for my husband as a present, could be extended until end of this month. As he was not able to utilize it last month (Dec 16) due to various health complications , I even mentioned that I’m willing to pay a penalty. However, I received a call informing me that your company can’t consider my request as you have to do it for the rest of your clients. I think this is unacceptable. With hospitality industry going above and beyond for their customers at this time of hardship for all, you are inflexible. I’m sorry but I will surely not buying any voucher or classes in the future and I will definitely not recommend you to any of my friends. I also want to respectfully remind you of the Year of Tolerance which this country championed during this time of the pandemic.