Silver Sand Travels & Tourism LLC
Silver Sand Travels & Tourism LLC
Silver Sand Travels & Tourism LLC
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Silver Sand Travels & Tourism LLC
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
2.0
11 reviews
Excellent
1
Very good
2
Average
0
Poor
1
Terrible
7
Laurenceline
Reading, UK22 contributions
Feb 2015
If you want a desert safari expierence I sincerly hope you do not use this company.. On the day of the safari we were due to be picked up at 3pm after endless calls to the driver we had to meet him at 5pm at the local super market we then proceeded to wait outside a hotel for a further 30 mins whilst a family decided they wouldn't be attending the tour, I only wish we had done the same. After being told the journey would take 40 mins it's ended up almost taking 2 hours due to hitting Rush hour traffic.. However if we had left at our scheduled pick up time of 3pm that wouldn't have been a problem, when we arrived at the desert they shuffled us in to get another car which then drove at high speed over the dunes for around 15 mins.. It was not enjoyable or by any means safe and not what we had expected. We then were ushered in to the dance show which was also awful. The henna tattoo we thought was included wasn't Infact nothing was included like it was supposed to be everything was extra, after the buffet meal of cold food we proceeded out to get our camel ride which I might add was two camels which you rode around in a circle for 5 mins. To which to be told it was too late for camel rides and he was leaving .. On talking to the other 3 people on our tour we were all united in the fact that none of the tour was anything we expected and so when the man came to us and said we had to pay 200 we said we would discuss pay when we returned to the city.. The two men became very angry and drove off without us after an hour waiting in the desert they finally came back and black mailed us by saying we had to pay 100 each to return home we continued to refuse and they reluctantly took us back to the car again driven dangerously.. On our journey back to our respective hotels and homes our driver said he was taken us against our will to the police station to settle our payment issues.. We all expressed to him that it was extortion to which he didn't seem to care after much discussion with our driver he finally let us go home and we left the vehicle without paying.. I strongly advise you do not use this company or even this safari it was an awful expierence and a complete waste of our time considering we were on holiday.
Written February 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
0908267
United Kingdom730 contributions
Booked with Silver Sands as they are advertised with a 2-4-1 voucher in the Dubai Entertainer and we were very much looking forward to seeing the sunset in the desert, sand boarding, camel ride and dune bashing.
We were told we would be picked up from Dubai Mall between 15:00 and 15:30. The driver rang that morning to say be ready for 14:45. Low and behold, 14:45 came and went and not until 16:30 were we picked up. Contact was made with the driver several times and we were just fed lie after lie (things such as traffic, accident, broken down vehicle).
En route we picked up an Australian couple with a young boy who had been waiting since 15:00. We picked them up at 17:45!
The driver insisted that we paid upfront (200AED per person) with one of us getting it for free. We reluctantly paid as feared not being taken at all.
When we spoke to the Australians, they said they were paying full price and were paying 115AED each!
We arrived, at 18:30, the sun having already set and went dune bashing - credit where credit's due, this was a brilliant experience. We then had a 'camel ride' - this lasted a whole 30 seconds! We then had food, which was very good, buffet style and very fresh and tasty. There was some mediocre entertainment as we are and then having been there approximately an hour, it was time to leave. I spoke to the driver and asked about sand boarding and he just laughed and said 'oh my goodness'.
We managed to knock the price down to 115AED per person, but this reduction does not represent the disruption to our day, nor our holiday. We wasted a whole afternoon waiting around for this company only for them to deliver a sub-standard service without apology.
We were supposed to get the following:
Pictures with the sunset
Refreshments
Dune bashing
Camel ride
Buffet style food
Sand boarding
We actually only got:
Dune bashing
Buffet style food
AVOID!
We were told we would be picked up from Dubai Mall between 15:00 and 15:30. The driver rang that morning to say be ready for 14:45. Low and behold, 14:45 came and went and not until 16:30 were we picked up. Contact was made with the driver several times and we were just fed lie after lie (things such as traffic, accident, broken down vehicle).
En route we picked up an Australian couple with a young boy who had been waiting since 15:00. We picked them up at 17:45!
The driver insisted that we paid upfront (200AED per person) with one of us getting it for free. We reluctantly paid as feared not being taken at all.
When we spoke to the Australians, they said they were paying full price and were paying 115AED each!
We arrived, at 18:30, the sun having already set and went dune bashing - credit where credit's due, this was a brilliant experience. We then had a 'camel ride' - this lasted a whole 30 seconds! We then had food, which was very good, buffet style and very fresh and tasty. There was some mediocre entertainment as we are and then having been there approximately an hour, it was time to leave. I spoke to the driver and asked about sand boarding and he just laughed and said 'oh my goodness'.
We managed to knock the price down to 115AED per person, but this reduction does not represent the disruption to our day, nor our holiday. We wasted a whole afternoon waiting around for this company only for them to deliver a sub-standard service without apology.
We were supposed to get the following:
Pictures with the sunset
Refreshments
Dune bashing
Camel ride
Buffet style food
Sand boarding
We actually only got:
Dune bashing
Buffet style food
AVOID!
Written October 27, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nupur K
2 contributions
Dec 2014
We called and confirmed the day n time with them 3 times. But on the day the driver never arrived. We waited from 2pm to 6pm. Called them constantly. Got to hear a load of made up stories n excuses. Wasted the entire day. Spoilt our mood n vacation. Can't imagine a worse experience.
Written December 29, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy L
Dubai, United Arab Emirates29 contributions
Oct 2014 • Friends
We called them 3 times. Each time they give different rates/price. Good thing we got to read 1 review about them in tripsadvisory. We ended up booking from another company. A wise decision indeed.
Written December 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julie K
Dubai, United Arab Emirates2 contributions
Feb 2015
Booked the desert party online. I was sent no confirmation mail or anything so was unsure if they'd even collect us. We were picked up at 3.15pm and brought to some petrol station were we stopped for nearly an hour. It was 5.15pm by the time we arrived in the desert. We went dune bashing. The experience was ok but the driver was mental! As we were leaving the dune bashing I was worried about how fast the driver was going. The driver had a full on collision with another jeep who was a different tour operator. I was with two other friends. We were happy to walk away uninjured apart from whiplash and bad bruising.There was a girl in the other jeep that was lying on the ground with bleeding from her head. We stood at the accident for about 10 minutes before being put into another jeep and drove away from the scene.... I wonder why??? The police came then. We didn't leave the scene until 6.15pm and by that time we had missed the camel riding, the sand boarding and quad bikes and the start of the BBQ. We were offered no compensation or our money back and when we said we were a bit sore it was brushed off. This isn't the end of it. NEVER AGAIN!!!!!
Written February 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheikh N
2 contributions
Feb 2014 • Family
The desert ride was like roller coaster ride. suv was running and jumping in the desert. the campsite was good with warm welcome. Food was awesome and real experience of dubai. They provide pick and drop from hotel to hotel
Written July 25, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
catch76
Chandigarh, India2 contributions
Mar 2017 • Family
They promised "Premium services", "clean washrooms", "5-Star rated food" but offered nothing. Didnt even revert to my complaint email. Worst services. Best avoided. They will ruin your vacation.
Written March 31, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Armen M
Greater Sydney, Australia127 contributions
Jul 2016 • Couples
I read the reviews on Silver Sand Travels on TripAdvisor and felt I had a made a mistake booking my Desert adventure with this company. So I rang the company to get a feel of their service. After speaking with the owner, Sharif, I felt a bit better. Then I asked him to explain the bad reviews on TripAdvisor. He pointed out that the reviews were more than a year old aqnd the company is under new management. In any case I stuck with the company and as it turned out we had a great experience. The pick up was on time and the driver we had was excellent - In terms of conversation and providing information and in driving skills. Believe it or not the Driver's name is Omar.
Ended up having a great experience and saved about 50% on regular rates quoted by hotels and other agencies. By the way the desert tour we had was the morning session not the evening one. From what I have heard the evening ones are much busier with much larger crowds.
Ended up having a great experience and saved about 50% on regular rates quoted by hotels and other agencies. By the way the desert tour we had was the morning session not the evening one. From what I have heard the evening ones are much busier with much larger crowds.
Written July 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
salimmmtz
Colombo, Sri Lanka161 contributions
Nov 2015
I was paid for a package which indicated Pick up and drop off from my hotel with a land cruiser. As they promised they picked me from the hotel but at the time of drop off they just asked me to get down from the 4X4 in the middle of the dessert and pursuit me to go to hotel on the mini bus arranged by them. Totally disappointed. Dubai government should take necessary regulations in order to protect tourists from these kind of pathetic and awful travel agents.
Disgrace to Dubai
Disgrace to Dubai
Written November 16, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben m
8 contributions
Nov 2015 • Family
As a fellow traveller and someone that loves experiencing new and different things this almost put me off UAE all together from the being harassed over 20 time by phone call just to force us to book or to pay in advance, to the delayed late pick up being told to be at your pick up point by 14:55 and the finaly getting picked up at 15:55 because of apparent "traffic" on empty roads at the time. Then was taken to a quad-bike rental centre which was a lovely experience but was external of the experience and had to be paid for.. then we were taken of our quads half way through our allotted time we had paid for and thrown back into the cars to which the dune bashing began with UN safe seat belts with no hand holds or safety briefing we were violently throw around the car me personally hitting my head off the roof and side of the interior it was ridiculous this went on for half an hour the we rocked up at this compound on a plot of land under a major flight path where we were bombarded with loud thumping music and entertainment if that's what you call it... Then there was a stampede of people heading over to the buffet which was just nasty and tasted aweful. Then came the traditional bedouin tents we were promoted that turned out to be old tattered tents with torn holes with sand filled cushions then old "sleeping bags" that I wouldn't even let a dog sleep on given to us to try and keep the cold off which failed miserably only to be given a aweful breakfast in the morning then dumped at our drop off point left feeling very dissatisfied with our experience and feeling ripped off paying 300 Dirham I would not use this company ever just avoid it...
Written November 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience